Skip navigation
Bruno Max 1010
Currently Being Moderated

Photoshop won't start.....

Jan 10, 2013 11:32 PM

Hi I am using Adobe Photoshop CS6 Extended trial version. I always get this error "The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll" and I have confirmed my system requirements many times and I have reinstalled many times...........(uninstalled and deteled old regs and files for photoshop cs6 and download again and reinstall.....)                                                                                                                                                       

"System Requirements for Photoshop CS6:


  • Intel® Pentium® 4 or AMD Athlon® 64 processor; 2GHz or faster processor
  • Microsoft® Windows® XP with Service Pack 3; or Windows 7
  • 1GB of RAM
  • 1GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
  • 1024x768 display (1280x800 recommended) with qualified hardware-accelerated OpenGL graphics card, 16-bit color, and minimum 512MB of VRAM (Recommended - 1 GB)
  • DVD-ROM drive"


I got:

"Microsoft Windows XP


Version 2002

Service Pack 3


My pc specification:

Intel(R) Core(TM) i3 CPU

  550   @ 3.20GHz

3.20 Ghz, 3.49GB--->"4 GB" RAM


Hard Disk(2 TB)


Display card:

NVIDIA GeForce GTX 460 (1 GB DDR5 of VRAM)

  1920x1200 display


And got a LG super multi DVD-ROM drive"

It seems that my pc can run photoshop right?

But not..(even start it)..........

please help me.........


[ eye-stabbing colors removed by admin ]

  • Currently Being Moderated
    Jan 10, 2013 11:05 PM   in reply to Bruno Max 1010

    You may be missing a driver for your motherboard/ core3i processor or your harddrive/ SATA. Check your Device Manager for devices marked as problematic/ not working and install the necessary drivers. and don't get me wrong, but it really would be smart to install Win 7/ Win 8. You are crippling yourself in every way imaginable by hanging on to XP. You won't see any 3D features even if PS installs for instance...



    Mark as:
  • Currently Being Moderated
    Jan 10, 2013 11:33 PM   in reply to Bruno Max 1010

    You have XP Service Pack 1 or 2, and you need to have Service pack 3 installed.

    Mark as:
  • Noel Carboni
    23,469 posts
    Dec 23, 2006
    Currently Being Moderated
    Jan 11, 2013 4:37 AM   in reply to Bruno Max 1010

    Sounds like it may be getting to be high time to move up to a modern operating system.



    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points