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jredwine17
jredwine17 Calculating status...
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Error message then crashes

Jan 11, 2013 10:40 AM

i am usuing PS 5.5.  Has been working fine fo years and suddenly now upon clicking save for web, i get  the error message; could not support the export command because photoshop 5.0 does not supply the services required by the plug-in module and then crashes.

 

Please assist.

 

Julie

525 Views   13 Replies   Latest reply: Curt Y, Feb 1, 2013 7:26 AM
 
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  • fr4nk13xx
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    1. fr4nk13xx,
    Jan 11, 2013 11:04 AM   in reply to jredwine17
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    a reinstall not feasible? or a reset of preferences i'd try first

     

    http://forums.adobe.com/thread/375776

     
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  • jredwine17
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    2. jredwine17,
    Jan 27, 2013 4:24 PM   in reply to fr4nk13xx
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    Hi.

    I tried both reinstalling and a reset and same problem.  Any other suggestions?

     
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  • Curt Y
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    3. Curt Y,
    Jan 27, 2013 5:38 PM   in reply to jredwine17
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    What services is it looking for.  Perhaps it has been discontinued.

     
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  • PECourtejoie
    4,758 posts
    Jan 11, 2006
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    4. PECourtejoie,
    Jan 28, 2013 3:13 AM   in reply to jredwine17
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    Could you give us more information about your machine and photoshop?

    What did change recently that might have caused the issue? did you install a given program, system updates?

     

    If it is really Photoshop 5.5, there might not be help>system info that you can copy and paste here, but if you are using CS5, there will be.

     
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  • jredwine17
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    5. jredwine17,
    Jan 28, 2013 3:19 AM   in reply to PECourtejoie
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    Hi. I am running Windows 7.  A few weeks ago the system did do an update but I don't know how to find out if something in the Windows update would effect it.

     

    I am running 5.5 so there is no system information under help.

     

    Any assistance would be greatly apprecitated!

     
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  • PECourtejoie
    4,758 posts
    Jan 11, 2006
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    6. PECourtejoie,
    Jan 28, 2013 3:35 AM   in reply to jredwine17
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    I am afraid that very few people will be able to help you. 5.5 was released in the last millenium, in 1999! and it was written for NT or windows 95/98... At that time, Windows 2000, XP, Vista and 7 did not exist, and you are running it in 7. Did you try saving as a regular JPG?

     

    I'm wondering, if you cannot pay for the full version, and that the other software you would get with Creative Cloud don't intersest you, I'd look into Photoshop elements, it costs lower than $100, and is written for the modern OSes.

     

    You can remove the system updates if you go to program and features, and select view installed updates on the right side. You will see when they have been installed, and can uninstall them with a right-click, but proceed with extreme caution.

     
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  • Mylenium
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    7. Mylenium,
    Jan 28, 2013 3:38 AM   in reply to jredwine17
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    PS 5.5 may be looking for certain 16bit components that long have bene removed from Windows. As the others already said, it's simply not compatible.

     

    Mylenium

     
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  • jredwine17
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    8. jredwine17,
    Jan 28, 2013 4:26 AM   in reply to Mylenium
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    Bummer.  With Photoshop Elements, can i do many of the same features in Photoshop 5.5?  I don't really know the difference.   Will i be able to open up .psds I created in 5.5 in Elements too?  Thanks!

     
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  • jredwine17
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    9. jredwine17,
    Feb 1, 2013 6:48 AM   in reply to jredwine17
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    Can anyone tell me if there is another version of Photoshop (after 5.5) that is compatible w/Windows 7 that is out there?  What is the difference between elements and photoshop?  I use it for a few client projects and that is it, so can't justify (or afford) purchasing the newest full blown photoshop for my home pc.  Any suggestions at all would be very welcomed!  Thanks!!

     
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  • Curt Y
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    10. Curt Y,
    Feb 1, 2013 6:55 AM   in reply to jredwine17
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    Lots of stuff on the web, just type in Photoshop Elements vs Photoshop.  Here is one http://www.adobe.com/products/photoshopfamily/buying-guide-version-com parison.html

     
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  • Curt Y
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    11. Curt Y,
    Feb 1, 2013 6:58 AM   in reply to jredwine17
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    There are also some free programs, such as GIMP, but have never tried them. 

     
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  • jredwine17
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    12. jredwine17,
    Feb 1, 2013 7:02 AM   in reply to Curt Y
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    Thanks.  Looks like I can't do much w/layers though w/elements.  Do you know what is the next version up from 5.5 that is compatible w/windows 7 as can't afford newest version

     
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  • Curt Y
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    13. Curt Y,
    Feb 1, 2013 7:26 AM   in reply to jredwine17
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    Adobe only sells and supports only the latest version.  Version 7 was probably the best old version.  Some have it running on Win7, others have problems getting it to run.  Finding someone to sell it is a problem.

     

    Looks like GIMP does layers.

     
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