I have recently upgraded from elements 9 to elements 11. The software is installed on my lap topPC which runs on Windows 7 64bit.
The programme is working perfectly except for when I try to burn a project onto a DVD. When I select share and burn to DVD I get a message saying "no burner detected". I had no problem with version 9 on the same lap top from which I was able to burn a DVD without any difficulty. Funnily enough, if I select to burn as AVCHD the disc burner is detected.
The lap top is an Asus N55S intel core i7 - 2.2 Ghz with 6GB ram
I hope someone can offer a solution to this perplexing problem
This is a pretty common problem in Windows. Windows programs sometimes monopolize the disc drive and refuse to share it with other programs. Though in your case it's even stranger because your old version of Premiere Elements did detect a burner!
Meantime, have you manually gone to Windows Update and downloaded the non-critical updates, which don't install automatically and often include important drivers and patches?
And, if that doesn't help, you can use the two-step method:
1) Use Publish & Share/Disc/DVD with the option to Burn to Folder selected.
2) Use a program like ImgBurn (free) to burn the VIDEO_TS folder Premiere Elements creates to a disc.
There are a number of advantages for using this method. It takes no more time than the one-step method, and many people (including me) prefer to do it this way anyway.
As Steve points out, there are several possible causes for the "No Burner Found" error message. This article covers several of them: http://forums.adobe.com/message/3127429#3127429
Thanks to both Bill and Steve for your replies. Apart from Windows explorer I don't have any other DVD burner software on the computer. I have downloaded and installed some non-critical updates, including the most recent driver for the graphics card, but it has not resolved the problem.
I tried burning to a folder and then burned from the folder to a DVD using Windows explorer but the disc will only play on my computer and refuses to play on any of my DVD players. I have a friend who had the same problem with a disc burned using Pinnacle and he thinks this is probably something to do with Windows 7.
I also happen to have Elements 11 installed on my desk top PC which is also running on Windows 7, with explorer the DVD burner, and here I have no problem in burning a project to DVD directly from Elements. (Until recently I used the desk top for all my video editing but it won't handle HD very well so I'm using the lap top for any HD editing)
I'd prefer to be able to burn directly from Elements on the lap tp but I guess if I can't fix the problem I'll have to opt for another burner, so thanks for the information re Imgburn. I'll let you know how I get on.
Your help is very much appreciated
The reason the disc won't play in your DVD player isn't likely related to your software. It's nearly always a hardware or, more likely, an issues with the disc itself.
Have you tried what we suggested yet and downloaded ImgBurn, selected the option to Burn a Folder and then used it to burn to a DVD the VIDEO_TS folder that Premiere Elements created?
We can't really help you unless you try our suggestions.
Sorry for being slow to respond but I downloaded Imgburn, successfully used it to burn to DVD from the video_TS folder created by PE11 and the DVD plays ok. Thanks again for your valuable help.
I would still prefer to burn to disc directly from Premier as it is supposed to do, but there doesn't seem to be any way to get this to work.
This is my personal choice, but I never burn directly to disc... I always write to hard drive and then use Imgburn
Imgburn gives me MUCH more control over the burning process... I always burn at the slowest speed the media will allow (to give the laser beam more time to make "well formed" holes in the dye layer) and I have never had any playback problems