I keep downloading the download as the site says, but upon restarting I don't see any change. Am I missing something? Please don't tell me I need to reinstall CS6 Indesign. Thanks
Thanks for the response. I haven't tried trashing the prefs yet. As for the CS6 Indesign version it's 8.0.1. I have downloaded teh .dmg of the Adobe Digital Publishing CS6 auto update and installed per instructions. But I still come up with "An update is required to used Folio Builder. Please click here to download the Folio Producer tools. Which starts the process all over again.
Yes...followed the instructions and I still get this. Do I need to do something with the Digital Publishing Suite Dashboard, or sign-in...or...well...I'm sort of out of questions. I'd love to avoid trashing prefs and starting over to do it right. However if that's what I need just point me the right way. Thanks
1. Restart your mac.
2. Go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377 and download the latest tools again.
3. Re-install the tools using the newly downloaded dmg file.
Thanks Bob but still a no go. I found the file "Local Store" then "StageManager.BD092818F67280F4B42B04877600987F0111B594.1" then deleted the files in Local Store. Then restarted. The same image from above popped up so we downloaded the .dmg and installed. Now I have folders "Shared Objects" and "Adobe" in the long-winded "Stage Manager" file. I have searched inside #SharedObjects/Libary/Application%20Support/Adobe/CS6ServiceManager/e xtensions/FolioBuilderBundle/DMPArticlePanel.swf and found nothing within.
In the LocalStore/Adobe folder I found other folders for CS5 and CS5.5 and each has a folder OpsMsgs/opsMsgs.db. I have no idea if that's helpful, but it's about all I got. Is something missing within.
For full disclosure, I do have CS5 installed as well, but we've never downloaded anything having to do with folio builder as we thought our CS6 would be the answer for that.
Okay...so we de-installed and reinstalled and downloaded the patch and still came up with the same screen as above asking to download the Folio Producer tools...which we just did.
FYI the same line up mentioned before with the an empty DPMPArticlePanel.swf still shows. I don't know if that's relevant or not, but I thought I'd mention it. So...my guru...what now?
One more question...the installer comes with folders Assets 1 and Assets 2.
If I look at the installer files under FolioBuilderBundle I see a number of folders including a file labeled DPMArticlePanel.swf. Should I try loading these files into the file #SharedObjects/Libary/Application%20Support/Adobe/CS6ServiceManager/e xtensions/ and see what happens. I'd prefer not to screw anything up.
Interesting thing. We have CS6 installed on a MacBook Pro (Intel Core i5) with no CS4 or CS5 on it. When we used Library/Preferences/StageManager/LocalStore route we found 3 files:
The first two files were identical with our CS6 Indesign causing the problem (Dual-Core Intel Zeon), however the last file was absent. So, feeling lucky, we added this file to the Local Store package on the hard drive with the CS6 problem and gave it a whirl. No difference. We had the same problem as before. What's just weird is that the Macbook Pro shows the 3 files but the older MacPro (desktop) doesn't. Both systems use the same 10.7.5 version software (we haven't made the move to the latest version of OS yet). But that discrepency isn't affecting the Folio Builder on the laptop though. We ran Utilties and repaired permissions, thinking that this is a catch-all that could come in handy. But that's not the answer (naturally). We're at a loss.
We had an artist remove previous versions of the Creative Suite thinking that perhaps there's a hang-up with CS6 and CS5 or 4 somewhere. After removing, cleaning, and then reinstalling Indesign CS6 (that was the only thing from the CS6 package we trashed and then put back in) we came up with the same initial error message that started this thread. However the laptop is doing fine. We have no idea of this is some sort of glitch due to an Apple hardware issue.
First thing...Have you made sure to clear your browser cache before downloading the software to make sure you are getting the latest installer?
If you have and, you install and you still get the same message, call tech support. The people on the phone lines have seen more crazy installation issues than anyone else on the forum. They will be able to walk you through the installation process and may even watch your screen while the process is going on to make sure the installation works. They can check things like installer version numbers and get installer logs in the hands of the people that write the installers to help fix any issues.
I know getting on the phone and calling support is the last thing most people want to do but it will be much faster than trying to diagnose this on the forum.
Thanks for the info. As you might expect it took a while and resulted in the rep asking me to use another administration account to see if the problem was a Mac thing. It wasn't. After a good hour of repeating everything listed in this topic, and then loading all the .dmgs and patches described we still get the same answer in the Folio panel (seen above). This led me to calling tech again, and going through the text/answer line. The rep there told me to trash all of CS6 with the uninstaller, use the cleaner, and then reinstall fresh. Fortunately as I have a cloned hard drive I did all my tests on an exact copy and the answer was the same....nooooo. I have to thank everyone where for their ideas...but I'm out of solutions. What's odd is that the same DVD installer CS6 works on a more recent vintage (2009) MacBook Pro. The problem is in the Desktop Mac Pro. Yes, they run the same system, but I'm wondering if something's going on though.
I'm wondering if the problem cannot be reconciled with the desk top, would even using the Cloud membership allowing one to mess with all the programs (including Muse) make any sense. I'd hate for us to think of chucking the DVD we've only had since Sept. 2012.
Thanks John. I had a conversation with a rep yesterday who mirrored my screen, followed through the installation process (as well as watching as I used another administration account) and noting that regardless of anything we did it still was a no-go. Though it was frustrating (no doubt for that young man as well) it did verify that I wasn't necessarily the problem. Which is not a bad thing altogether. I appreciate all the help. And I hope that I'm not the lone guy out there with this problem.
The saga continues. Two calls in to service reps, two notes from Adobe asking us to keep them informed about the situation. I can picture in my mind's eye some poor guy at Adobe scratching his head and thinking, "Maybe it's time to move on to CS7". Give'm credit though, they are trying.
If you are still blocked on this issue, please email me email@example.com and I can help you with enabling client logging in Folio Builder panel to see if we can get some more information for further investigation. Thanks for your help!
Thanks for your interest. On January 30th a tech called, shared my screen, tossed out Indesign, re-installed, updated preferences, and did all he could. Still no go. I have downloaded the latest update 8.0.6 and the problem still occurs. The tech once again took the logs of the failed installation, and intimated that perhaps it could be my computer that's behind the problem. This is because the MacBook Pro that's a few years younger has the same programs installed, yet has no such problems. Though there seems to be no solution, I can't fault Adobe for trying to work the problem.
Thank you. However CS5 has been removed and only CS6 remain (after a bout last week with a tech who assisted us with the task). The problem is that no amount of downlaoding the Folio Producer tools as demanded by Indesign (to update the tools) actually installs anything. For instance.
This is our application folder prior to uploading the dmg for folio producer tools...no such program exists...despite repeated attempts to downloand and install...
Downloading the .dmg shows the program is open and ready to go...
The update proceeds naturally....
As you can see the update and patch does not appear and folio builder is still demanded by Indesign.
...the logs for this procedure and all other materials have been obtained by Adobe customer service and they are reviewing it. The problem is not the fact that an installed plug-in is offering problems, but the dmg is not installing Folio Producer Tools at all.
And that leaves us puzzled. We have installed the same CS6 program on a laptop that's only 2 years old and no such problem exists. The desktop providing the challenge is running 10.7.7 is a 2x2.66 GHz Duual-Core Intel Xeon MacPro
May be this information will help...
Please pay attention to steps 3 and 4 of the instruction: http://helpx.adobe.com/digital-publishing-suite/kb/clean-reinstallatio n-folio-producer-tools.html
This is an update on the case. Last week the Adobe rep created a new root user account and then we installed the CS6 suite fresh along with all the upgrades. The download of the .dmg for The Publishing System upgrade downloaded, but there was no effect. He then offered the idea that what we had to do next was, remove all Adobe products, reinstall CS6 and then try that.
Instead I proposed we erase the back-up hard drive we cloned the first machine to (as a safety measure) and simply reinstall a fresh version of 10.7.5 and go from there. Since all Adobe products (including CS6) worked fine on this one (and on the parent copy) except for the failure of the upload to Indesign CS6 for the Folio, there's no reason to believe that we'd have any problems with a clean drive of any interference.
Needless to say this clean erase, install of a fresh OS took time. But we then installed ONLY the Adobe products and found that NO other product had any problem. However the failure to upgrade the Folio builder via the .dmg continued. It is odd that this is the only feature that will not upgrade. Everything else is fine.
If the problem were strictly the fact this system were using 10.7.5, well, that would be one thing. But the Adobe engineer repeated that Adobe routinely runs its software on older systems in different versions. So this isn't a problem. Is it the sytem? A MacPro 1.1 Dual-Core Intel Xeon? I doubt that's the issue. Again, because Adobe works out bugs on older systems before release, and then updates its work.
The hard drives themselves? Well, I can't be an expert on Western Digital, but the drives work everything else. So that is an unknown.
I can say that the Adobe guys have done everything professionally and this problem has not replicated itself on a MacBook Pro we have installed the product on (it's from 2009) and this does give us a bit of a workaround for creating apps.
I suppose this is just another thing that pushes us to the inevitable buy of a new iMac that should answer the question. One thing is for certain, continuing to tinker with the solution is no longer feasible. The effort has taken a lot of time. Although, to be honest, we know more about our Mac and how software works than we did before.
Good try anyway.
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