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Jan 15, 2013 2:19 PM

I keep downloading the download as the site says, but upon restarting I don't see any change. Am I missing something? Please don't tell me I need to reinstall CS6 Indesign. Thanks

 
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  • Currently Being Moderated
    Jan 15, 2013 2:51 PM   in reply to IDEAMAN1

    Moved to DPS forum.

     

    What version of InDesign? Have you tried trashing your preferences?

     

    Bob

     
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  • Currently Being Moderated
    Jan 15, 2013 2:52 PM   in reply to IDEAMAN1

    Here is the Help Topic Have you followed these instructions and still have issues?

     
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  • Currently Being Moderated
    Jan 15, 2013 5:03 PM   in reply to IDEAMAN1

    First step: trash your prefs.

     

    Bob

     
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  • Currently Being Moderated
    Jan 15, 2013 5:49 PM   in reply to IDEAMAN1

    Try this:

     

    1. Restart your mac.

    2. Go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377 and download the latest tools again.

    3. Re-install the tools using the newly downloaded dmg file.

     
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  • Currently Being Moderated
    Jan 16, 2013 4:51 AM   in reply to IDEAMAN1

    Try the solution in this thread: http://forums.adobe.com/thread/979962

     

    Bob

     
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    Jan 16, 2013 4:52 AM   in reply to Bob Levine

    Just noticed. Bob referred to Local Host. It should be local store.

     

    Bob

     
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  • Currently Being Moderated
    Jan 16, 2013 5:37 AM   in reply to IDEAMAN1

    Then I would uninstall InDesign and reinstall it.

     

    Bob

     
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  • Currently Being Moderated
    Jan 16, 2013 1:19 PM   in reply to IDEAMAN1

    First thing...Have you made sure to clear your browser cache before downloading the software to make sure you are getting the latest installer?

     

    If you have and, you install and you still get the same message, call tech support. The people on the phone lines have seen more crazy installation issues than anyone else on the forum. They will be able to walk you through the installation process and may even watch your screen while the process is going on to make sure the installation works. They can check things like installer version numbers and get installer logs in the hands of the people that write the installers to help fix any issues.

     

    I know getting on the phone and calling support is the last thing most people want to do but it will be much faster than trying to diagnose this on the forum.

     
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    Jan 18, 2013 9:55 AM   in reply to IDEAMAN1

    I'll have our installation developers reach out to you directly.

     
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  • Currently Being Moderated
    Jan 25, 2013 2:17 PM   in reply to IDEAMAN1

    If you are still blocked on this issue, please email me jsong@adobe.com and I can help you with enabling client logging in Folio Builder panel to see if we can get some more information for further investigation. Thanks for your help!

     

    Jianlan

     
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  • Currently Being Moderated
    Feb 4, 2013 5:35 AM   in reply to IDEAMAN1

    Try to uninstall Folio Builder and Folio Produser with Remove Preferences check box turned ON.

     

    Screen shot 2013-02-04 at 17.32.36.png

     
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  • Currently Being Moderated
    Feb 5, 2013 2:46 AM   in reply to IDEAMAN1
     
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    Feb 5, 2013 3:20 AM   in reply to IDEAMAN1
     
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    Feb 5, 2013 5:21 AM   in reply to IDEAMAN1

    May be this won't be useful but... Start Adobe Extension Manager CS5 and look for some old tracks of DPS.

     
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