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10.1.5 / Flash 11.5.502.146 - can't view PDF with Flash content

Jan 16, 2013 2:28 PM

Tags: #10.1.5 #flash_11.5.502.146

We rolled out Reader 10.1.5 and Flash 11.5.502.146 [Windows 7] this week and discovered that one can not view a PDF containing Flash content.

 

We receive the message "To view the Flash Technology content in this PDF file, please install the required version of Flash Player". 

 

According to the Adobe Reader Blog "As mentioned in Three Common Adobe Reader and Acrobat Security Questions, unknown Flash will now be rendered by the system Flash Player (NPAPI version), when using Adobe Reader and Acrobat 10.1.5. Note: This has already been done for Reader and Acrobat 11. As stated before, this means that Adobe Reader/Acrobat users will no longer have to update Adobe Reader/Acrobat each time we update the Flash Player."

 

If the latter is true, why are we seeing this message?  And, how do we resolve the problem?

 
Replies
  • Currently Being Moderated
    Jan 21, 2013 3:09 AM   in reply to ~bill~2013

    Not quite the same problem as yours, but I'm guessing that it's related. When I try to open a PDF Portfolio I get the following pop-up (presumable the same one that you're seeing):

     

    20130121_2204_Acrobat_Flash.png

     

    Of course, we shouldn't be getting this message at all given the information you have provided above (which I also noticed in the change log for the latest update).

     

    Adobe, please fix this ASAP.

     
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  • Currently Being Moderated
    Jan 21, 2013 6:05 AM   in reply to ~bill~2013

    Hi,

     

    Looks like you only have Flash Player ActiveX installed your machine. You also need the Flash player Plugin which you can download via the "Proceed to download page" link in the dialog that you have shared. Once you have installed Flash Player Plugin the flash content should be rendered in Adobe Reader and Acrobat 10.1.5

    flash.png

    For more details on ActiveX and Plugin see following link: http://forums.adobe.com/message/4688902

     

    Hope it helps.

     

    Regards,

    hit.anand

     
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  • Currently Being Moderated
    Jan 21, 2013 7:56 AM   in reply to hit.anand

    The Flash Player extension for the Acrobat XI Family is different to the Web browser plugins, and must be installed on demand by following the prompts in Acrobat or Adobe Reader.

     

    See my blog for a detailed explanation.

     
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  • Currently Being Moderated
    Jan 31, 2013 8:43 AM   in reply to ~bill~2013

    ~bill~2013 wrote:

     

    Yes, this is indeed the problem.  We received the message via a document message bar. 

     

    And, I see at the bottom of your blog, that Adobe doesn't offer an enterprise deployment package for it.

     

    You mention in the "under the hood" section of your blog, that one of the .dll's does the heavy lifting.  If one we're to delete the other files, could one update it in the future, by overlaying a new version of the DLL file?  We don't allow our user's to install software and we update Reader/Acrobat, Flash, and Shockwave with the .msi's.

     

    I'll give you the points for the answer tomorrow, after I've had a chance to test the solution.

    How did you get on?

     
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  • Currently Being Moderated
    Feb 1, 2013 6:52 AM   in reply to hit.anand

    hit.anand wrote:

     

    Hi,

     

    Looks like you only have Flash Player ActiveX installed your machine. You also need the Flash player Plugin which you can download via the "Proceed to download page" link in the dialog that you have shared. Once you have installed Flash Player Plugin the flash content should be rendered in Adobe Reader and Acrobat 10.1.5

    flash.png

    For more details on ActiveX and Plugin see following link: http://forums.adobe.com/message/4688902

     

    Hope it helps.

     

    Regards,

    hit.anand


    We've hit the same issue on our systems after installing Adobe Reader 10.1.5. Installing the latest Flash Player Plug-In (which I thought was only required for other Browsers and not IE) does seem to fix the issue. It's possible to obtain an MSI for this via the Archived Flash Player Archive: http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions. html

     

    The only thing I have to still test is the effect on the MMS.CFG file (which we set to autoupdatesdisable=1) when installing this MSI, as the last thing we want is for the new install to reset autoupdates for our Active X install.

     

    After install of the Plug-In, you can clearly see, in the C:\Windows\system32\Macromed\Flash Directory, the NPSWF32_11_5_502_146.dll that seems to restore the functionality we had when we were running Reader 10.1.4.

     

    Not impressed

     
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  • Currently Being Moderated
    Feb 1, 2013 7:46 AM   in reply to ~bill~2013

    PDF Portfolios use Flex code to drive the  'card' layouts you see on the screen, so they all require the Flash Player plugin.

     
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  • Currently Being Moderated
    Feb 1, 2013 10:26 AM   in reply to ~bill~2013

    It's interesting that the Plug-In hasn't fixed your embedded Flash PDF's Bill. Let us know if you turn anything up on that. Certainly seems to be a fix for us, althought I daresay there are some differences in the docs we are using.

     

    I agree that there is nothing special about the Plug-in install which you are led to by Adobe when this fails, it just seems to be the latest Flash Player Plug-in that's widely available (we use the Licence Distribution links too). Still a bit confused as to why I need a plug-in designed for other browsers, to restore a functionality that no longer exists in Adobe Reader X. The documentation for Reader 10.1.5 clearly says:

     

    Flash is no longer integrated in with the product. Features that require Flash leverage a user’s local copy of Flash, thereby allowing administrators to manage products and updates independantly of Acrobat products.

     

     

     

     

     

     


    So why isn't it able to use the existing and up-to-date ActiveX installation?

     


    Now to package and test this Plug-in for deployment to the whole estate

     
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  • Currently Being Moderated
    Feb 3, 2013 7:43 AM   in reply to ~bill~2013

    Some clarifications after last week's changes to the deployments. I'm only referring here to the Windows packages as you all seem to be on that platform:

     

    All current versions of Acrobat and Adobe Reader (9, X and XI) now have a decoupled Flash Player runtime and so will not display PDFs containing Flash content (rich media or PDF Portfolios) until a suitable Flash Player installer has been run.

     

    On Windows machines there are two non-debug versions of the Flash Player runtime - the ActiveX plugin for Internet Explorer (which creates a "Macromed/Flash" folder containing an OCX file in the Windows system folder) and the generic NPAPI version used by other browsers (which creates a .DLL file in the same place). Due to the codebase in the Acrobat Family, it cannot access ActoveX runtimes.

     

    In addition to the runtime file itself, a set of registry entries are created so that other programs can find the runtime, and if you select the option, the auto-updater is loaded as a Windows service (along with some scheduled tasks to check for updates every hour). Because the installer writes into the Windows system folder and the HKLM registry hive, it requires administrator rights.

     

    The Acrobat Family requires the DLL runtime (currently this is called NPSWF32_11_5_502_146.dll) and must also be able to find it, so the registry keys created by the Flash Player installer must be present (the DLL itself has a version name so it changes at every update). If you want Flash content to run inside a PDF you cannot rename or delete the DLL file, or copy the file to another computer without running the installer itself (as you'd be missing the registry keys) The Acrobat Family does not simply scan the "Macromed/Flash" folder for any DLL it can find, it needs to be told what to load.

     

    The bootstrap installer supplied from http://get.adobe.com/flashplayer will auto-sense your browser and only download the package elements for that browser:

     

    • If you are using Internet Explorer, you will only install the ActiveX runtime, so the Acrobat Family still won't work.
    • If you are using Firefox/Chrome/Opera/etc. you will install the DLL file and the Acrobat Family will now accept this.

     

    The standalone installer linked from http://www.adobe.com/go/acrobat_flashdownload_installer_win is now the standard 11.5.502 offline NPAPI package as available from the Flash Player Archive, and so it will create the DLL and the plugin helpers for Firefox (flashplayer.xpt) and Chrome (plugin.vch) where present. You cannot at this time use this package to install Flash Player for the Acrobat Family without also adding the non-IE browser plugins, but you can remove them again once the installer has finished if you don't want Flash content to run in your browser - don't simply delete the files, you need to deregister them from inside each browser as there are configuration settings to clear out.

     

    If you have the debug version of the NPAPI Flash Player runtime installed, it will work inside the Acrobat Family to render content and remote debugging is now possible, but you will be pestered with  host connection dialogs if your SWFs contain debug flags, and if the host isn't running Acrobat will crash.

     
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  • Currently Being Moderated
    Feb 3, 2013 1:39 PM   in reply to Dave Merchant

    So, in short. If you have an estate of IE-only machines that have just upgraded to Reader X 10.1.5, you are going to have to distribute the 11.5.502 offline NPAPI package to those machines in order for embedded Flash PDF's to work.

     

    Royal pain in the ***. I looked to the Adobe Catalogue in System Center Updates Publisher, thinking I could use that to quickly publish the Flash Plug-in to our machines as a Software Update, but the SCUP version of the plug-in is an update only anyway, so unless you've got a version of the plug-in installed already on your machines, I'm not sure it would install.

     

    Looks like we'll need to package, test and release the offline NAPI package before we can get the functionality back. If I sound like I'm moaning, it's because I am.

     
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  • Currently Being Moderated
    Jul 18, 2013 8:18 AM   in reply to OdgeUK

    We have just deployed Reader X 10.1.7 and Flash Player 11.8.800.94 across our 8000 machine estate. I've just received our first support call about Flash content in PDFs not working. Am I correct in thinking that now, instead of having to get circa 20MB of IE Flash code out to all of those machines each time there's an update, I now need to double that to 40MB to include the full plugin-based browser version just to get the Acrobat/Reader Flash content working when we're an IE only outfit?

     
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  • Currently Being Moderated
    Jul 18, 2013 8:48 AM   in reply to Stewmang1

    That's pretty much what we did / do. Would be very interested to see if anyone is managing this differently.

     

    As far as I can tell, all you really need to do is to deploy NPSWF32_11_5_X_X.dll for the embedded stuff to start working, but we just pushed out the Plug-In and keep it updated using System Center Updates Publisher.

     
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  • Currently Being Moderated
    Jul 18, 2013 10:01 AM   in reply to Stewmang1

    Yes you need to deploy the NPAPI (Netscape/Firefox) version. That's the only one which the Acrobat Family will use.

     

    If your machnes only use Internet Explorer then yes, it's an additional overhead - but when Flash Player's auto-update system is running it'll take care of both versions at the same time.

     
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  • Currently Being Moderated
    Jul 18, 2013 8:36 PM   in reply to Stewmang1

    I have - two years ago - entered an enhancement request that the two installers are combined; that would probably make it a lot less than 35MB.

     

    So far nothing has been done about it.  If you support such an enhancement, please go and vote (and comment) at https://bugbase.adobe.com/index.cfm?event=bug&id=2945082

     
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