Adobe Community: InDesign CS5 not responding

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1. Mylenium,

Jan 17, 2013 4:51 AM in reply to CatherineMorgan

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You are not providing any system information nor other details. If it hangs on opening a docment, the specifics of the file could be the reason as well. Anything from missing fonts or images to color settings. anyway, we really cannot know at this point.

Mylenium

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2. Jeff A Wright,

Jan 18, 2013 1:02 PM in reply to Mylenium

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Moving this discussion to the InDesign forum.

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3. Peter Spier,

Jan 18, 2013 1:09 PM in reply to Jeff A Wright

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What do you mean "when I create a new document, it doesn't end up opening" and what is the OS? What do you see before you force quit?

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4. CatherineMorgan,

Jan 19, 2013 5:06 PM in reply to CatherineMorgan

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Hi Everyone

Thanks for having look at this for me.

Operating system is Mac OSX Version 10.6.8

So when I open InDesign, I choose create new document, it opens a new window with the document parameters, then the new document appears. If I click on a tool, the whirly thing appears and doesn't stop and it says 'checking' in the bottom left corner this takes ages. so i force quit. When i force quit a report comes up - should I upload this so you can see?

I was speaking to technical support. they said uninstall and reinstall. when i did this it came up with error 5 and when I went to uninstall the program, it isn't an option.

Hopefully I've answers all of your questions - let me know if I haven't. Thanks

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5. Peter Spier,

Jan 20, 2013 4:12 AM in reply to CatherineMorgan

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Please upload the report to pastebin.com and put a link here. DON'T post the report itself here.

What is the current status? Is indesign installed or not?

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6. CatherineMorgan,

Jan 20, 2013 1:53 PM in reply to Peter Spier

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Currently all it comes up with is this Error 5 message. I can't open it anymore and get the report when I force quit.

So I'm not sure if it is installed or uninstalled at the moment. When I go to uninstall it isn't there. How do I confirm if it is uninstalled or installed.

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7. Peter Spier,

Jan 20, 2013 2:10 PM in reply to CatherineMorgan

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It looks like things are pretty badly messed up at the moment.

Since it doesn't want to uninstall again, we can skip taht step and go straight to the Cleaner tool: CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

Run the tool, reboot, and reinstall ID. Search for the InDesign Recovery folder (I'm not sure the tool will remove it) and empty it. Then see Replace Your Preferences and follow the directions for manual replacement (again, I don't know if the cleaner tool will remove thses files) and finally, see Adobe Forums: InDesign crashes at startup for another list of files you should search for and delete if you find them. Since 10.7 these files are mostly hidden, so you'll need to activate searching for hidden files most likely. See Access hidden user library files | Mac OS 10.7 Lion

Once all of that is done, try ID again. If it still fails, let us know.

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8. CatherineMorgan,

Feb 7, 2013 8:04 PM in reply to Peter Spier

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I tried the CS Cleaner Tool and the list was blank so I selected all and clean all.

I have since reinstalled a new download version and the problem is still there.

I tried the replace your preferences and it is still doing the same thing.

Here is the link to the report on Paste Bin

http://pastebin.com/rH9yKaPD

Appreciate your help!

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9. CatherineMorgan,

Feb 7, 2013 8:19 PM in reply to CatherineMorgan

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If it helps, Illustrator and Photoshop are both working.

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10. Peter Spier,

Feb 8, 2013 3:29 AM in reply to CatherineMorgan

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OK, that's a hang (which means ID is still running, just not responding), not a crash, and they are harder to interpret. Please see Adobe Forums: InDesign CS5.5 Not Responding for directions on forcing the hang to crash so we can get that report, too.

I'm not sure it means anything because it's at the top of the hang report and they list the most recent calls at the bottom, but I see refernces to SING in your report, and that makes me suspicious that it may be the problem, so also see SING Removal

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11. CatherineMorgan,

Feb 8, 2013 6:09 PM in reply to Peter Spier

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Hi Peter

Thanks so much for your help, I did the SING Removal and it worked!! Yay! Thanks again for your expertise, Catherine

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InDesign

InDesign CS5 not responding

Jan 16, 2013 8:58 PM

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