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mgalster
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Deactivating vs. Uninstalling

Jan 17, 2013 5:05 PM

Tags: #deactivation #photoshop_elements_9

I uninstalled Photoshop Elements 9 rather than deactivating.   I want to use it on another computer.  What do I do to get it activated on the new computer?

 
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  • Currently Being Moderated
    Jan 17, 2013 7:03 PM   in reply to mgalster

    Best thing is to install on your new machine and then try to activate it in the normal way.  Most of the time it will activate because you are allowed to install PSE on two machines at any one time.  However, if the activation fails, you are likely to get a chat window and you can start it and explain your situation and things will be sorted out.

     

    Lastly, you can always re-install on your previous machine and then de-activate and this too will resolve the situation.

     

    Good luck and post back what happened.

     
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  • Currently Being Moderated
    Jan 17, 2013 7:55 PM   in reply to mgalster

    Uninstalling doesn't deactivate the program in PSE 9, so as far as adobe's records go you have one of your two activations already used on that computer. If you have trouble trying to install it on the new one, go here:

     

    http://www.adobe.com/products/activation/

     

    and you can often start a chat session right there to get things straightened out.

     
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  • Currently Being Moderated
    Jan 23, 2013 11:35 AM   in reply to mgalster

    You're welcome.

     
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