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The-Cado
Currently Being Moderated

Adobe Premiere Elements 11 Application Crash

Jan 17, 2013 10:25 PM

Tags: #premiere_elements_11_crash

Operating System: Windows 8 Pro 64-bit

System Model: HP Pavilion dv7 Notebook PC

BIOS: InsydeH2O Version 03.60.48F.1B

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 16384MB RAM

Available OS Memory: 16332MB RAM

Page File: 2657MB used, 30058MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

Card name: Intel(R) HD Graphics 3000

Speakers and Headphones (IDT High Definition Audio CODEC)

750GB Integrated Hard Disk Drive

3TB External Hard Disk Drive

 

While editing a 30:44 minute avi video file with 3 wav audio source files in Premiere Elements 11 the application crashes, no system errors or system crashes.

Windows reports that Premiere Elements 11 crashes and closes the program, no error message.

The crash occurs around the five minute marker of the video, I do not want to go past the 5 minute marker because I want to make sure my video is well throughout.

The video file is 28.8GB and both the video file and the Premiere Project File are located in the same 3TB External Hard Disk Drive.

The only programs running while I edit are Steam, Trend Micro Titanium Antivirus+, Dxtory, and Premiere Elements 11.

I have read over some of the other forums regarding premiere crashing and MOST of the ones that were relevent to my inquiry are from 2008-10 and involve premiere 8 on Windows Vista. This is prevelent on both Adobe and Google.

I have also ran a disk cleanup, disk defrag, system restart, and update checks, all updates are up to date, I check every month.

 
Replies
  • Currently Being Moderated
    Jan 18, 2013 1:38 AM   in reply to The-Cado

    Are there other files that you can try for the same duration? Do they also crash? Could you give details on the video files in the PrE11 project?

     
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  • Currently Being Moderated
    Jan 18, 2013 5:21 AM   in reply to VDOSurfer

    Does the project still crash if you remove all of the video files?

     

    What model of camcorder is your video from and what format and resolution is it?

     

    When you go to Edit/Project Settings/General, what project settings show? If your project settings match your video settings, you will NOT see yellow lines above your video clips in Expert view. Is that the case in your project?

     
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  • Currently Being Moderated
    Jan 18, 2013 8:53 AM   in reply to The-Cado

    Along with the answers to the questions asked, and suggestions made, so far, I would also study Windows Event Viewer, at the time of the crash, to try and gather clues.

     

    This FAQ Entry starts with a general checklist, to get PrE working best, then goes into some system/OS tune-up tips and finally has links to troubleshooting. In that last part, see the link on "Finding Clues," and follow the instructions. http://forums.adobe.com/thread/792580?tstart=0

     

    That checklist, plus the tune-up tips, might also be helpful. When editing, I shut down all unnecessary programs and processes.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jan 18, 2013 9:56 AM   in reply to The-Cado

    There are many posts on using XTORY files, and many end up with conversion involved.

     

    Google Search = https://www.google.com/search?q=xtor+CODEC&aq=f&oq=xtor+CODEC&aqs=chro me.0.57j0l3j62.6619&sourceid=chrome&ie=UTF-8

     

    As I have never used XTORY, I cannot comment.

     

    Good luck,

     

    Hunt

     

    PS - Now these articles have some info and tips on using various video screen-cap programs, so there might be some ideas in there? http://forums.adobe.com/thread/967201?tstart=0 and http://forums.adobe.com/message/3601973#3601973

     
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  • Currently Being Moderated
    Jan 20, 2013 2:30 PM   in reply to The-Cado

    I cannot even get Premiere Elements to stay open.  Regardless of selecting 'open current project' or 'new project', the application opens for a split second, then closes.  But it doesn't close completely, I must go into Task Manager to shut it off.  Have uninstalled and reinstalled to no avail.  Get no support from Adobe whatsoever.  Now looking for other software.  Adobe is dog dropping.

     
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  • Currently Being Moderated
    Jan 20, 2013 2:48 PM   in reply to Bookbrowser74

    Unless you are using XTORY, I would not anticipate that your issues are even similar to this post.

     

    I would first see this article, and gather the requested information: http://forums.adobe.com/thread/1042180?tstart=0

     

    Then, post a New Discussion, with the requested information.

     

    For help with Crashes and Hanging, see this article: http://forums.adobe.com/thread/792580?tstart=0

     

    Also, as suggested in another thread, see this article: http://forums.adobe.com/message/4943624#4943624

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Jan 23, 2013 4:20 AM   in reply to Bookbrowser74

    To BookBrowser74:

    Start a new thread. Even there, my response would be the following:

    If it crashes even on a "New Project" the problem is unlikely with your file. Try to clear the preferences and then re-launch. Type this in the "Start->Run" (Windows Key + R) bar with the quotes "%appdata%\Adobe\Premiere Elements\11.0" and delete everything in this. All of this is regenerated as far as I know. Update your display and sound card drivers.

     
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  • Currently Being Moderated
    Jan 29, 2013 7:22 AM   in reply to The-Cado

    I have been a fan of both Lagarith Lossless and UT Lossless for many years. I find that both work well. They both do compress a bit (still large files), but are both visually lossless. Both also work well in every version of Premiere (both Pro and Elements), that I have.

     

    When outputting intermediate files, for use in many programs, like After Effects, where I will likely be outputting, yet again, for final editing, I use either one constantly.

     

    Here is my article on intermediate files: http://forums.adobe.com/message/4556586#4556586

     

    The only possible drawback, that I have found, is that if one sends one of those Lagarith Lossless, or UT Lossless files to another editor, they must also have the CODEC's installed on their machines, but that is the only downside.

     

    Good luck, and glad that Lagarith Lossless is working for you. Because of your thread, I learned something about Dxtory CODEC. Happy editing.

     

    Hunt

     
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