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FrameMaker 11 crashes when opening lower version files

Jan 18, 2013 2:35 AM

Hi,

As I mentioned in the topic, upon opening some files from version 9, FM11 shows "internal error" and crashes. That happens repeatedly when opening certain file. Is there any solution to this?

 

best regards

Kuba

 
Replies
  • Currently Being Moderated
    Jan 18, 2013 11:24 AM   in reply to Kuba G.

    If you still have version 9, try saving as MIF and opening the MIF in FM11

     
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    Jan 18, 2013 1:01 PM   in reply to Kuba G.

    No FM11 is quite stable - I'd be suspicious of the FM9 file you received - maybe it got damaged. Have the client send you the FM9 file again & a MIF copy of it to try out. Make sure you've applied the patch for FM11 for the unstructured FM printing issue.

     
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    Jan 18, 2013 1:06 PM   in reply to Kuba G.

    Will your files open in FM9?  Blaming FM11 sound more like blaming the kitchen, but not the chef, nor the quality of the ingredients...

     

    I work with thousands of pages, unstruct, DITA, XML, rich media, and output to about every electronic format available. In every case, my (infrequent) crashes boil down to corrupt images or files.

     

    Of course, some of my crashes are the result of operator error

     
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    Jan 19, 2013 9:20 AM   in reply to Kuba G.

    I googled FrameMaker 11 printing patch and came up with this:

    http://forums.adobe.com/thread/1076720

     
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    Jan 21, 2013 7:21 AM   in reply to Kuba G.
     
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    Jan 21, 2013 7:43 AM   in reply to Jeff_Coatsworth
     
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    Jan 24, 2013 8:37 AM   in reply to Kuba G.

    I am having a similar issue.  When I tried to open a FM8 file in FM11, it crashed.  However, two of my coworkers can open that file without any problems.  So, I had one of them save it as FM11 and then I tried to open it.  It still crashes for me.  It's really frustrating!

     
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    Jan 24, 2013 9:19 PM   in reply to msr04052008

    Have one of your coworkers MIFwash the file for you, or just give you a MIF version to open. If the MIF version still crashes FM on your machine, then I would suspect that your FM installation is hosed.

     
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