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4Marianne
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Element Problem

Jan 19, 2013 2:10 AM

My old computer are dead, so I need to Install on my new one, but it tell me that I already have Adope Element on 2 Computer, What do i do ?

Writing from Denmark so please , give me step by step what I do.

 
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  • Currently Being Moderated
    Jan 19, 2013 5:16 AM   in reply to 4Marianne

    If you can access your old computer you should deactivate Adobe and then you should be fine.. Other than that you will need to call Adobe so they can deactivate one of your copies after you explaing your computer is dead.

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Jan 19, 2013 7:16 AM   in reply to 4Marianne

    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.

     

    To get help now click here for product support

    Can’t get immediate help? click here for further options

    If all agents are currently busy, try again later. In the US you can call:
    1-866-772-3623 or 1-800-642-3623

     
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