PE10 has been working fine until today.
Upon startup I get an error message saying my display driver is incompatible.
I checked the driver in Windows 7-it says the driver is up to date and working fine.
When playing back a video clip I'm editing in PE10, I get a white screen in the playback area with the correct audio. When I pause the playback, the video image appears. Play = white playback screen.
-checked the display driver
-rolled my computer back to an earlier restore point
-uninstalled and reinstalled PE10
-turned off my firewall
Any other suggestions to try?
Have you manually gone to Windows Update and ensured you installed even the updates that don't install automatically?
What is the model number of your video card? Have you gone to the ATI or nVidia sites and downloaded the latest version? (People always brush off this suggestion, but it does fix this more often than not!)
You do not describe your computer, so this MAY not apply to you
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Windows says I have the most up to date driver.
I downloaded the latest one and it says they are the same.
Doesn't really make sense since everything was working fine last night. Just today I get the PE10 error msg upon startup and I'm only having a display problem in PE10....
Premiere Elements 10
Windows 7 AMD dual-core processor
AMD Radeon HD 6310 display driver
MVI files from camera -- all worked fine in PE10 until today - same files play fine in other players
Starting up PE10
Yes, always until today.
I'm not techie and don't know what this means - I don't have anything mentioned in brackets
Error message above happens during startup
PE10 now loads really slowly (5 minutes)
Playback in project gives white screen instead of video. Audio is fine.
Go back to http://forums.adobe.com/community/premiere_elements and type
incompatible display driver
in the line just below Ask a Question to read other discussions
You may need to click See More Results below the 1st listing to find a discussion that helps
I found a file called baddrivers.txt in a (normally hidden) Adobe program directory and deleted it. That solved the problem.
This file resides in a directory that does not get overwritten when uninstalling and reinstalling Premiere, which is aggravating. It also does not get deleted when a driver problem is temporary. Another flaw, if you ask me.
Thank you for your responses.