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How do I trace a problem with downloading pictures?

Jan 19, 2013 5:28 PM

I have been using Photoshop Elements for years and all of a sudden there is a problem downloading pictures from my camera.  It would start download process and then freeze my computer before download was completed.  I tried restarting computer and further attempts to download were all unsucessful.  I had to uninstall Photoshop and reinstall it.  It doesn't freeze up the entire computer but still will not download pictures into Photoshop.  If I go to Photoshop Elements "Open" folder and try to retrieve pictures from my computer it will not open in Photoshop.  I'm ready to find another photo editing program.


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