I have had a few sessions with support staff but I couldn't sort out this problem.
the latest version i got everytime I update is Adobe Photoshop Version: .13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Can anybody give a solution?
Are you doing it like this? (from another post)
With both images open, drag the layer you want to copy from the Layers palette to the new document. If you're using tabbed windows, select the layer in the Layers palette and then drag the layer from the image (NOT the palette) to the tab of the second document and wait for it to open. Then move your pointer into the new document and release the mouse. In either instance, if you hold Shift while dragging, the layer will center itself into the new document (if its pixel dimensions are different from the original) or place itself in the exact same position (if its pixel dimensions are identical to the original).
You can right-click the layer in the Layers palette, choose Duplicate Layer... and in the resulting dialog box, choose your new document from the Destination pop-up menu.
You can even do copy>paste, but I don't recommend it. That's a lot of data to have hogging up RAM you could be using for other things.
Evrytime I go to Help>Update in Photoshop CS6 tells me that it's updated. The same from Acrobat Application Manager.
Is there anywhere else that I can access to download the latest version for windows. Thanks.
I don't see links to manually download the 13.1.x Cloud updates at the Adobe site.
Try updating Adobe Application Manager then running Help > Update again.
yes i did , but my version of photoshop hasn't changed
Also today a guy in chat support told me that photoshop CS6 is not supported on Window Vista. I have it working alright in my PC I am not sure is that affects on getting the latest versions.
Here's a post that's relevant:
Basically, Ps CS6 was not officially supported when it shipped, but it was a soft enforcement to help users that couldn't migrate to Win7 right away. With the release of the subscription 13.1 update, we hard enforce and don't push the update to XP or Vista systems.
I'm sorry you didn't have this information sooner to help in your expectations and planning.
Hi conroy and Curt,
I also was pointed here:
If the question of 13.1 and XP or Vista comes up here, this can be used for official guidance.