Originally posted by: morsadesign
I have had the install failure with Device Central too, and have recently submitted a customer service ticket. I will keep you all posted about how long and how reliable the customer serice will be.
Originally posted by: Jelita
Originally posted by: BWolfe [ADOBE]
Jelita, do you have a case #? q]
Case No. #173044771
Thanks. I've reassigned that case number to myself. I've spoken with Paul and some of the other folks with this issue, and when I have more info I'll get in touch with you as well (plus I'll post back to this thread).
Originally posted by: ManChicken1911
Apprently a couple of registry keys have read-only permissions causing the update to fail - at least on my machine (XP Pro).
The offenders are HKEY_CLASSES_ROOT\DeviceCentral.advs and HKEY_CLASSES_ROOT\DeviceCentral.adpp and all of their respective subkeys and values. The System account has full access but my user/group (Administrators), for whatever reason, did not. I went in with regedit and changed the permissions to allow me full control, and the update finally suceeded. I could care less about the update it's self, except now the stupid Adobe Updater will at least stop re-downloading the same patch over and over again.
Standard disclaimers apply, and YMMV.