Hi Community, i use ProdStudio CS6 with the Color Finesse 3LE Plugn. If i want to use it, it asks for Company Name and Name. If i click ok AE6 crashes .
All Updates installed, uninstall, re-install..... nothing helps and i have the pink lines in my Project. Please help!!! Thank you, Peter
Check your security stuff. Something is definitely blocking your registry access and possibly invocation of the custom external plug-in stuff. Providing the full error messages might offer some clue to the exact cause (if there is more info).
I concur with Mylenium: it's most likely a Registry protection issue.
One thing to test is invoking the Color Finesse plug-in, then when it asks for user name/org, click Cancel. This will put it into trial mode so you'll get pink lines over your image, but it won't be attempting to write the name/org info to the Registry.
If it works in trial mode, then that again points the finger at the Registry being locked/protected by your security software.
Hi Bob, now i formatted the drive – made a fresh installation of Windows 8 PRO 64. And the error is the same.
I am ADMIN and it crashs when I click ok in the Color finesse Dialog.
But now I got it: I disabled the Windows Defender during the Registration and it works fine!!
May be you want to keep this information for the records……
Best regards Peter
Von: Bob Currier email@example.com
Gesendet: Mittwoch, 23. Januar 2013 20:13
An: Meyer, Peter
Betreff: Re: Color finesse crashes AE6 Color finesse crashes AE6
Re: Color finesse crashes AE6
Glad to hear things are working for you now.
We'll investigate why a failure to write to the Registry causes a crash. Worst case should be that CF stays in trial mode.
Thanks for reporting back.