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As of today photoshop 11 will not recognize my scanner.

Jan 24, 2013 11:15 PM

As of today, Photoshop 11 will not recognize my scanner.  It was working fine before.  My scanner is connected via wifi.  Yesterday I lost the wifi connection so i reinstalled the scanner (cannon printer MG6120).  Now it prints photos ok but I can not scan.  It gives me an error that says I must connect my scanner to the computer.

284 Views   3 Replies   Latest reply: LittlePaleFace, Jan 28, 2013 2:17 AM
 
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  • LittlePaleFace
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    1. LittlePaleFace,
    Jan 25, 2013 11:42 AM   in reply to acortez1@rgv.rr.com
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    Hi,

     

    Which operating system are you using?

     

    Can other applications (like the Canon software) see the scanner?

     

    In the organizer, in Edit -> Preferences -> Scanner is there more than one scanner with the same name?

     

    Brian

     
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  • acortez1@rgv.rr.com
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    2. acortez1@rgv.rr.com,
    Jan 27, 2013 6:35 PM   in reply to LittlePaleFace
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    Brian, Thank you for your help.  I went to preferences and changed to a different printer and know it works.  Thanks again.

      From: LittlePaleFace

      To: acortez1@rgv.rr.com

      Sent: Friday, January 25, 2013 1:42 PM

      Subject: Re: As of today photoshop 11 will not recognize my scanner. As of today photoshop 11 will not recognize my scanner.

     

     

            Re: As of today photoshop 11 will not recognize my scanner.

            created by LittlePaleFace in Photoshop Elements - View the full discussion

     
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  • LittlePaleFace
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    3. LittlePaleFace,
    Jan 28, 2013 2:17 AM   in reply to acortez1@rgv.rr.com
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    Hi,

     

    Glad that you have managed to get it to work. It was probably the re-installation of the device that created a new name.

     

    Brian

     
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