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Matthew D 10Pk
Matthew D 10Pk Calculating status...
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How do I restore Acrobat X to work with MS Word which now rejects the AddIn

Jan 25, 2013 3:37 AM

Tags: #error_addin #runtime_error_msword #repair_failure

Clearly something has been corrupted but so far the following action has not resolved problem

 

1. Complete reinstallation of Office (I am using 2003)

2. "Repair Acrobat Installation" from Help Menu and system Restart (using Acrobat X v10.1.5)

 

If I try to enable the Acrobat AddIn in Word (either manually or through Acrobat) Word reports a runtime error.

470 Views   6 Replies   Latest reply: Vanessa Ferreira, Jan 29, 2013 5:13 AM
 
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  • Vanessa Ferreira
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    1. Vanessa Ferreira,
    Jan 25, 2013 5:51 AM   in reply to Matthew D 10Pk
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    Hey there, is there any error number?

     

    and do try this please:

     

    1. Launch Microsoft Word.

    2. Click Tools > Macro > Security.

    3. Select Medium on the Security Level tab, and click OK.

    4. Exit Microsoft Word.

    5. Re-launch Microsoft Word.

     

    http://helpx.adobe.com/acrobat/kb/error-runtime-error-start-microsoft. html

     

    I know the verion it is not the same but the solution might be there

    Hope it helps !

     
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  • Matthew D 10Pk
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    2. Matthew D 10Pk,
    Jan 25, 2013 6:48 AM   in reply to Vanessa Ferreira
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    Thanks for suggestion however I tried and it did not work.  I normally keep Macro Security Low anyway for my own macros.

     

    No error numbers - I get the following Message from Word (or rather from MS Visual C) when I renable addin  in Word

     

    Microsoft Visual C++ Runtime Library

    Runtime Error

    Program Files(x86)\...\OFFICE11\WINWORD.EXE

    This application has requested the Runtime to terminate in an unusula way. Please contact the application's support team for more information.

     

    The addin itself is which has to be disabled is described as:

    acrobat pdfmaker office com addin (pdfmofficeaddin.dll)

     

    Thanks

     
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  • Mylenium
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    3. Mylenium,
    Jan 25, 2013 7:36 AM   in reply to Matthew D 10Pk
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    Manually reinstall the MSVC Runtime 2008 from Microsoft.

     

    Mylenium

     
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  • Matthew D 10Pk
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    4. Matthew D 10Pk,
    Jan 25, 2013 9:53 AM   in reply to Mylenium
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    Thank you - as I am on Ms 2003 and MSVC does not appear to be downloadable - I will delete all visual VSRunTime files and then Repair using my CD on the assumption that repair and indeed install does not copy in files that it sees are in place.

     
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  • Matthew D 10Pk
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    5. Matthew D 10Pk,
    Jan 25, 2013 11:20 AM   in reply to Matthew D 10Pk
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    Failed on this

    A complete reinstall of the whole of OFFICE11 where all files had been deleted - has made no difference.

     

    Moreover I find that XL loaded with my normal VB programs also fails

     

    I get System Error &H80004005 (-2147467259).

    when I try and delete what may be offending code and Save

     

    I get Compile error: Out of memory  ... in relation to a VBA line Dim x as New EventClassModule

    Due to some automatic code that starts up with the Workbook

     

    This VBA code has been operating fine on an almost daily basis for several years.

     

    So I have some problem that seems to be outside a full configure of OFFICE11 which may or may not be connected to Adobe Acrobat addin - which started my investigation.

     
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  • Vanessa Ferreira
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    6. Vanessa Ferreira,
    Jan 29, 2013 5:13 AM   in reply to Matthew D 10Pk
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    You can download MSVC Runtime 2008 here:

     

    ww.microsoft.com/en-us/download/details.aspx?id=29

     

    Hope it helps.

     
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