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eric.slosser
eric.slosser Calculating status...
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index panel's popup windows are clipped in MSIE 10

Jan 29, 2013 12:37 PM

Tags: #issue #styles #problems #robohtml

We're seeing a problem with our RoboHelp 10 generated web help, and I'm hoping someone more RoboHelp-saavy can cast me a pearl or two.

this is what I want, and see on other browsers:

RoboHelp popup MSIE 9.png

This is what MSIE-10 does. Note the popups are the same size, but the text is too large in MSIE, so it gets clipped.

RoboHelp popup MSIE 10.png

418 Views   7 Replies   Latest reply: Peter Grainge, Jan 30, 2013 1:39 AM
 
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  • RoboColum(n)
    5,004 posts
    Oct 8, 2004
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    1. RoboColum(n),
    Jan 26, 2013 1:43 PM   in reply to eric.slosser
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    Looking at this a little more closely it seems like it is not just the font size that is different but the font also. I think what is happening is that IE is substituting the font specified in the output for a default font - probably Times New Roman. Why it is doing this I don't know.

     

    Is this happening on all projects you generate? Try using one of the supplied dummy projects and see if you get the same results.

     
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  • Peter Grainge
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    2. Peter Grainge,
    Jan 29, 2013 1:55 AM   in reply to RoboColum(n)
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    Maybe it is simply the browser default font?

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • eric.slosser
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    3. eric.slosser,
    Jan 29, 2013 12:15 PM   in reply to eric.slosser
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    First, a correction.  I wish I could change the title to "... in MSIE 10". 

     

    Second, our doc writer generated webhelp for the sample project "EmployeeCare".  It too looks bad in MSIE 10.

     
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  • Peter Grainge
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    4. Peter Grainge,
    Jan 29, 2013 12:42 PM   in reply to eric.slosser
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    I can and have changed the title.

     

    Is the help being generated on a Windows 7 or 8 machine? Rh10 was released before the final version of Windows 8. If done on Windows 8, can you install on a Windows 7 machine in trial mode to compare?

     

    Please also respond re browser default font.

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • eric.slosser
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    5. eric.slosser,
    Jan 29, 2013 1:05 PM   in reply to Peter Grainge
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    1) Thanks, Peter, for the title change. 

    2) It's my understanding that the doc-writer did the generation on Win7.

    3) How does one change the default font in Win8/MSIE10?  I've found the 'gear icon' on the right hand side, but don't see anything there or in the system control panels that suggest "default font".

     
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  • Peter Grainge
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    6. Peter Grainge,
    Jan 29, 2013 1:15 PM   in reply to eric.slosser
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    Cannot access W8 IE10 until tomorrow.

     
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  • Peter Grainge
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    7. Peter Grainge,
    Jan 30, 2013 1:39 AM   in reply to Peter Grainge
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    Fonts are set where they always have been. Internet Options > General Tab > Appearance > Fonts

     

    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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