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camera raw 7.3

Jan 25, 2013 3:27 PM

Tags: #elements #11

Just downloaded 7.3 but does not show in plugins. The download appeared to go OK but the plugin has not installed. Any suggestions?

3128 Views 21 Replies Latest reply: harrywrag, Jan 31, 2013 12:27 PM

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1. R_Kelly,

Jan 25, 2013 3:58 PM in reply to harrywrag

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What operating system are you using and your using photoshop elements 11?

Do you mean it doesn't show in the pse 11 editor under Help>About Plug-In>Camera Raw?

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2. harrywrag,

Jan 26, 2013 7:08 AM in reply to R_Kelly

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RK,
XP pro;e lements 11; not showing in editor Help>About>Plug-in> Camera Raw. In the Adobe folder there is a plug-in sub folder containing Panes which is empty. Cannot read or import Raw files. Any help will be appreciated.

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3. R_Kelly,

Jan 26, 2013 9:34 PM in reply to harrywrag

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Did you get any kind of error messages while installing the 7.3 camera raw plugin?

Did you run the installer after downloading if not gotton thru the pse 11 editor Help>Updates

The 7.3 camera raw plugin itself should be in:
(right click on the plugin and choose properties to see the version)

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 11\File Formats

Did you do the install on an administrative account?

Is your xp system 32 or 64 bit?

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4. harrywrag,

Jan 27, 2013 4:13 AM in reply to R_Kelly

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Thank you for the last post. The install gave no error message when loading the 7.3 plugin like an update at the end of the installation of elements 11. I checked the above C:Program Files etc and found the plugin in Formats. Under "properties" it showed as Ver.7.3.0.71.
Also, I installed as an administrator.
The plugin does appear where you indicated but does not show in the Elements drop down menu. Thank you for your continuing support.
PS 32 bit

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5. R_Kelly,

Jan 27, 2013 10:32 AM in reply to harrywrag

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I'm wondering if somehow the 64 bit version of the plugin was installed instead of the 32 bit version.

What does the size say in the properties dialog?

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6. harrywrag,

Jan 27, 2013 1:33 PM in reply to R_Kelly

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Thanks once more. I feel that you are getting to the bottom of this. My properties box for the plugin looks identical to yours apart from "Opens with..."
If this means that I have the 64 bit version can I get a 32 bit plugin?

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7. harrywrag,

Jan 27, 2013 1:47 PM in reply to harrywrag

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Sorry, I meant to attach this. I hope it helps.

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8. R_Kelly,

Jan 27, 2013 6:48 PM in reply to harrywrag

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I think you have the right plugin installed as the 64 bit version is several mb larger in size.

I'd try resetting the photoshop elements 11 preferences by going to Edit>Preferences>General in the pse 11 editor and clicking on
Reset Preferences on next launch and restart photoshop elements 11.

If that doesn't work then try deleting the photoshop elements preferences folder manually by closing pse 11
and going to:

C:\Documents and Settings\Your Name\Application Data\Adobe\Photoshop Elements\11

and delete the Editor folder and then start pse 11.

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9. harrywrag,

Jan 28, 2013 8:42 AM in reply to R_Kelly

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Hi, I reset the Preferences but no joy. Had a look under C:\ Documents and Settings etc but cannot see Application Data.
Once more I appreciate your help.

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10. 99jon,

Jan 28, 2013 8:46 AM in reply to harrywrag

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System files are often hidden. Clik this link to fiX:

http://www.microsoft.com/resources/documentation/windows/xp/all/proddo cs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

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11. harrywrag,

Jan 28, 2013 10:50 AM in reply to 99jon

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Deleted "Editor" folder as above but still no joy.

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12. R_Kelly,

Jan 28, 2013 2:01 PM in reply to harrywrag

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This all very strange as there have been a couple of other posts recently with problems with the 7.3 camera plugin and pse 11.

You might try turning off your virus scanning software and see if that makes a difference.
(be sure your not connected to the internet and don't forget to turn it back on)

I know this isn't the right way to get the plugin to work, but just as experiment you could move the camera raw plugin to
the plugins folder in pse 11 and see if that works.

C:\Program Files\Adobe\Photoshop Elements 11\Plug-ins

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13. R_Kelly,

Jan 28, 2013 2:29 PM in reply to harrywrag

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Rather than moving the plugin you might try instead pointing the
Additional Plug-Ins Folder to that location and then restarting pse 11.

C:\Program Files\Adobe\Photoshop Elements 11\Plug-ins

Edit>Preferences>Plug-Ins

Message was edited by: R_Kelly

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14. harrywrag,

Jan 29, 2013 5:15 AM in reply to R_Kelly

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Hello again,
Turned off virus scanning to no avail. Elements still not seeing the plugin. Also, tried pointing the Plug-ins preferences as above to no avail but thank you again for your efforts in trying to resolve this issue.

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15. R_Kelly,

Jan 29, 2013 9:49 AM in reply to harrywrag

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I'm kinda running out of suggestions, but here's the 7.3 camera raw plugin from a windows version of pse 11.

Uncheck the additional plugins path in the editor, go to the below folder and delete the old plugin and put the downloaded one in after unzipping.

C:\Program Files\Adobe\Photoshop Elements 11\Plug-ins

https://workspaces.acrobat.com/?d=exC2sXVDS6njnlm4p2w5-w

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16. harrywrag,

Jan 29, 2013 2:11 PM in reply to R_Kelly

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Tried all of the above with no success. I think I shall uninstall from my desk top and install onto my laptop and hope that that works. It is frustrating because I know how good the program is having used Elements 8 for the past eighteen months or so.
Can I thank you again for your help and I'll let you know how the program runs on the laptop.
Best wishes to you.

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17. harrywrag,

Jan 31, 2013 6:57 AM in reply to harrywrag

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Have installed Elements 11 on laptop. Windows 7 OS. Plugins under Help shows ver 7.1. When trying to update under Help I keep getting an error message that the server cannot be accessed and suggests I try again later. I have tried several times and keep getting the error code U41M1C212. Other wise the program seems to work ok. Any suggestions.

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18. R_Kelly,

Jan 31, 2013 10:43 AM in reply to harrywrag

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Check your virus scanning software and/or firewall settings to see if connections to the adobe application manager are being blocked.

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19. mytaxsite.co.uk,

Jan 31, 2013 11:05 AM in reply to harrywrag

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Try this solution:

<http://dasongoh.blogspot.co.uk/2011/12/how-to-fix-adobe-application-ma nager.html>

Good luck and post back.

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20. R_Kelly,

Jan 31, 2013 12:26 PM in reply to mytaxsite.co.uk

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I'll have to bookmark that link, as i hadn't seen that before.

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21. harrywrag,

Jan 31, 2013 12:27 PM in reply to mytaxsite.co.uk

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Spot on. Just disabled the virtual network whatever and the update via the Elements 11 Help menu worked. Now looking at plug-in ver.7.3.
Thank you for this

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