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Gordon Fecyk
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Does "Error 213:11" as non-admin go away once paid for?

Jan 26, 2013 6:17 PM

Tags: #error #windows #trial #213:11 #standard_user #limited_user #non-administrator

After Roxio disappointed me for the last time, I tried trial versions of both Premiere Elements 11 and Premiere Pro 6.0.3. Both gave me similar problems when launched as a non-administrator on Windows 7 Pro. After initially launching either application with "Run as Administrator," presumably to get any initial post-setup setup done (yes I meant to say that), the application would launch precisely once as a non-admin, present me with a pop-up window with the Error 213:11 code, then exit. Subsequent launches would present me with the pop-up without actually launching.

 

If this is related to whatever copy protection Adobe uses, does this issue go away once the products are paid for?

1006 Views   10 Replies   Latest reply: Gordon Fecyk, Jan 27, 2013 10:48 AM
 
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  • Jeff Bellune
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    1. Jeff Bellune,
    Jan 26, 2013 6:18 PM   in reply to Gordon Fecyk
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    Hi Gordon,

     

    Welcome to the forum.

     

    As to your question, I can't answer with certainty.  I'm admin on all my systems.  I will say that I have never received the error you describe when using any version of any Adobe software.

     

    Jeff

     
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  • Jeff Bellune
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    2. Jeff Bellune,
    Jan 26, 2013 6:20 PM   in reply to Gordon Fecyk
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    Hopefully, you'll get some responses from people who have encountered that error.

     

    Jeff

     
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  • Steven L. Gotz
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    3. Steven L. Gotz,
    Jan 26, 2013 6:50 PM   in reply to Gordon Fecyk
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    I set up a brand new standard user and was able to run Premiere Pro 6.0.3 without a problem. Sorry, but I can't answer your question either.

     
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  • Gordon Fecyk
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    4. Gordon Fecyk,
    Jan 26, 2013 7:03 PM   in reply to Steven L. Gotz
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    That's actually encouraging. Steven, are you still using a trial or is this a paid copy? Downloaded or installed from DVD? And on what version of Windows? If it's paid for, then this answers my question.

     

    I run Windows 8 Pro 64-bit now, but I have access to Windows 7 64-bit SP1 still and I get the same error with the trial. A lot of the non-admin issues I run into on complex apps are corrected by launching them once as an admin, I guess so it can do any post-setup stuff as I explained, and then it works for non-admins afterward.

     
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  • Steven L. Gotz
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    5. Steven L. Gotz,
    Jan 26, 2013 7:33 PM   in reply to Gordon Fecyk
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    Mine is from my wife's subscription to the Creative Cloud since we share a PC. So it is paid for. But I can't imagine that is the problem. It sounds more like a firewall issue is keeping the program from getting the permission it needs to run.

     

    Edit:  Scratch that last comment. I found the following page:  http://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.ht ml

     

    Edit: And this comment elsewhere:

     

    I was able to solve this for my users, buy giving them full permisions for two locations:

    C:\Program Files\Common Files\Adobe

    and

    C:\Documents and Settings\All Users\Application Data\Adobe

     
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  • Jim Simon
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    6. Jim Simon,
    Jan 26, 2013 7:55 PM   in reply to Gordon Fecyk
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    This is NOT a trial problem.  You should not get this error simply because you're on a trial, nor should you have to Run as Admin (with a right click)* for Premiere Pro.  Something is definitely wrong with your system.

     

     

    *You should generally be using an Admin level account under Windows.  Don't run Adobe software under a Standard user account.

     
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  • Gordon Fecyk
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    7. Gordon Fecyk,
    Jan 27, 2013 7:15 AM   in reply to Jim Simon
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    I'm sorry, but at the risk of sounding like I'm from space, I must point out that standard user accounts are the first and best defence against malware and other abuse. It's a best practice on Windows since Windows XP, and it's been available since NT 3.1:

     

    Tools, Best Practice and Guidelines

    http://msdn.microsoft.com/en-us/library/windows/desktop/dd744768(v=vs. 85).aspx

     

    Steven's advice is working. Granting Modify permissions to what %allusersprofile%\Adobe and %programfiles%\common files\Adobe point to for non-admins got me past the Error 213:11. I got a one-time complaint that it couldn't find some user interface DLL, but it hasn't happened after subsequent launches.

    --

     
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  • Jim Simon
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    8. Jim Simon,
    Jan 27, 2013 8:32 AM   in reply to Gordon Fecyk
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    standard user accounts are the first and best defence against malware and other abuse.

     

    Wholly unnecessary if you know what you're doing.  (Even more so with Windows 7 and now 8.)  And there are times when things in the Adobe suite simply won't work without an Admin level account.

     

    I stand by the advice to run Adobe software with an Admin account as standard practice. (I'd wager the majority of users do.)

     
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  • John T Smith
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    9. John T Smith,
    Jan 27, 2013 8:57 AM   in reply to Jim Simon
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    >times when things in the Adobe suite simply won't work without an Admin level account

     

    I have not had any PPro CS5 problems, but my personal experience with Encore is that is will NOT create a dual layer DVD without doing the "Run as Admin" step at this link http://forums.adobe.com/thread/969395

     
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  • Gordon Fecyk
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    10. Gordon Fecyk,
    Jan 27, 2013 10:48 AM   in reply to Jim Simon
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    Wholly unnecessary if you know what you're doing

    I've been in IT for 20 years, with the largest client having 200+ desktops including two Macs, 500+ users, all on Active Directory and all with non-admin access, including me when I'm not actually administering something, and including the graphic artists on the Macs.

     

    I know what I'm doing. Non-admin access is still wholly necessary.

     

    I still get harrassed with fake anti-virus vendors trying to install things behind my back. They fail only because of my non-admin use. I suggest you don't press me on this matter. Besides, my question is answered here.

     
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