After I've imported the AVCHD file the video plays just fine, but the audio isn't there at all. I still have the original video files on my SD card, I've tried Wondershare to convert the file, but the video became corrupted. Any tips?
I installed Premier Pro CS6 last week, so I believe it's the most updated version. This is my first project with CS6. The file is a .MTS AVCHD video. The video & audio play just fine in Windows Media Player.
When I started the project I imported the file and no audio was transferred in the preview or on the timeline. I have an intel Core HP Pavilion Entertainment PC with Windows 7. I was running Spotify, Chrome, & Microsoft Word when I imported the footage.
I installed Premier Pro CS6 last week, so I believe it's the most updated version.
Not necessarily, go to Help > Updates. We're on Premiere Pro CS6 (6.0.3) in Windows now.
I was running Spotify, Chrome, & Microsoft Word when I imported the footage.
Uninstall Spotify and see if that helps. I've heard about some crazy things related to that app. Better to run all these apps on a cheap secondary computer or iPad.
I uninstalled spotify and tried to import the AVCHD file again, and the sound wasn't there. I imported an MOV file just to make sure that it wasn't my Premiere, and the MOV file worked just fine. !! WHAT SHOULD I TRY NEXT??
Europe, Middle East and Africa