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Dan 101
Dan 101
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How do I uninstall and re-install CS5 Adobe Media Encoder?

Jan 28, 2013 7:41 AM

When I export media from Adobe Premiere CS5, whether I export directly from Premiere or use the Adobe Media Encoder, the system freezes for several minutes before starting the encoding.  When I check the uninstall menu, there is no listing for uninstalling Adobe Media Encoder. I understand that the Adobe Media Encoder is related to both Premiere and After Affects, which I also have installed. If I uninstall and reinstall Premiere 5.0.3, will that also reinstall the Adobe Media Encoder?  If not, what action could I take to get the encoding function of CS5 working properly? Do I need to uninstall the entire CS5 suite and run the Adobe Created Suite Cleaner Tool, then reinstall?

I'm using Windows 7 ultimate 64 bit with an Intel i7 processor and 24 GB of RAM.

533 Views   4 Replies   Latest reply: Dan 101, Jan 29, 2013 4:19 AM
 
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  • Jim Simon
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    1. Jim Simon,
    Jan 28, 2013 9:12 AM   in reply to Dan 101
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    The whole system becomes unresponsive, keyboard and mouse don't work at all, or it just takes a bit for AME to actually start encoding?

     
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  • Dan 101
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    2. Dan 101,
    Jan 28, 2013 10:07 AM   in reply to Jim Simon
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    The keyboard and mouse still work, but when I click FILE, EXPORT, MEDIA, I get the spinning circle icon for several minutes.  When I change the format in the export settings, that has a minute or so delay.  When I click "export" or "Queue" I get another delay of several minutes. The encoding appears to be working fine, so I'm only concerned about the delays.   Also, if I need to reinstall the entire CS5 suite, do I deactivate and reactivate and should I run the cleaner tool?

    Thanks much.

     
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  • Jim Simon
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    3. Jim Simon,
    Jan 28, 2013 7:42 PM   in reply to Dan 101
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    Yeah, that's definitely not normal.  Unfortunately, I don't really have any ideas about what might be causing the hold up.  Unless someone chimes with with something, a reinstall might be called for.

     

    Yes, deactivate first.  And do run the Cleaner Tool.

     
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  • Dan 101
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    4. Dan 101,
    Jan 29, 2013 4:19 AM   in reply to Jim Simon
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    Thanks! It will be worth it to clear up the issue.

     
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