When I export media from Adobe Premiere CS5, whether I export directly from Premiere or use the Adobe Media Encoder, the system freezes for several minutes before starting the encoding. When I check the uninstall menu, there is no listing for uninstalling Adobe Media Encoder. I understand that the Adobe Media Encoder is related to both Premiere and After Affects, which I also have installed. If I uninstall and reinstall Premiere 5.0.3, will that also reinstall the Adobe Media Encoder? If not, what action could I take to get the encoding function of CS5 working properly? Do I need to uninstall the entire CS5 suite and run the Adobe Created Suite Cleaner Tool, then reinstall?
I'm using Windows 7 ultimate 64 bit with an Intel i7 processor and 24 GB of RAM.
The keyboard and mouse still work, but when I click FILE, EXPORT, MEDIA, I get the spinning circle icon for several minutes. When I change the format in the export settings, that has a minute or so delay. When I click "export" or "Queue" I get another delay of several minutes. The encoding appears to be working fine, so I'm only concerned about the delays. Also, if I need to reinstall the entire CS5 suite, do I deactivate and reactivate and should I run the cleaner tool?
Yeah, that's definitely not normal. Unfortunately, I don't really have any ideas about what might be causing the hold up. Unless someone chimes with with something, a reinstall might be called for.
Yes, deactivate first. And do run the Cleaner Tool.