I purchased a Wacom 22" tablet which came bundled with a download of PS elements 10.
When I initially installed it it would crash when trying to open in in the edit mode. After spending hours on the phone with "live Chat" I had no joy.
Un-installed the program(including the deactivation option) and re-installed it. This worked for +- 4 weeks and again today it will not open i.e symptoms the same as at the initial install.
Windows returns a message : Windows has encountered a problem and the program shuts down
I have tried reinstalling now on 3 occasions with no joy.
I tried to resurrect the case ( Case no 0183822569) with live support however I cannot seem to find the link to live support on the Adobe support portal , hence my placing this posting.
Can anyone please help!
Operating system Windows 7 Pro
Alternatively how do I resurrect this with live support?
We don't know anything about the relevant details like e.g. what tablet it actually is, what Wacom driver version, what screen res and so on. The long and short of it is that it is a driver crash most likely, but we realyl can't know. Provide the crash infor from the event viewer and detailed system info.
thanks for the feedback.
The Tablet is a Citiq 22" however I am not trying to use PS elements 10 with it.
I am currently trying to use PS 10 with my standard montors which are Samsung SynMasters . all at 1400 x 1050 resolution .
All on DVI
PS was installed as a X86 as the istaller did not ask for a 64 bit installation
These are the details of my system:
Core i7-3770k @ 3.50GHZ
16 GB ram
5.9 Windows experience index
2 x Gigabyte Nvida 660 Graphics cards
3 x Samsung 203B monitors
1x Wacom Cittiq 22" tablet
The system is only 2 months old
I have also downloaded ps Elements 10 3 times now as Live chat suggested the download may have been corrupted.
Can anyone advise:
1. Why did it work and then stop?
2. It does open via the Organizer but not via Edit
3. how does one make contact with live support as I cannot seem to find this link on the Adobe web-site?
Any assistance would be appreciated