I've seen several threads around for a issue the same as this (None with anything useful) and seeing as i can't really see how to explain it, i'll use Coestar's Video:
Which shows the exact issue i'm having, the only difference is that I'm running CS6 Extended.
The Problem is not always present, sometimes happens on first launch, sometimes after a few hours use.
If it does happen during use ussaly apart from not opening files some tools will act weird like brush strokes going down but disapearing on release of the mouse button...
I've spent the last few days searching the web, these forums and such for a solution but haven't found one...
What i've tried to rectify this:
I've contacted the 'Australian' (which actually seemed like a Redirect to another country, but i digress) Customer help desk to no avail, the technical Chat online to which they stated "Come back in 2 hours when the PS team is on" which i'm currently waiting in que for now...
Honestly i doubt anyone i'm contacting on Adobe's side can help, less they be a programmer on the PS team... :/
PS SysInfo: http://pastie.org/5927282#
Message was edited by: Scarecrow398 (Added more details)
I have two monitors and it's setup to use both, also as mentioned files open normally after a restart but drop after a variable amount of time, during the period of it working all hte files open in the window attached to the main program, it's self contained unlike how Mac likes to have multiple windows for the program.
With a normal computer I would suggest you take off the panel clean out the dust and make sure all the cards and memory are seated. You may be seeing a heat expansion issue that makes a poor connection. Don't know if you can even dismantle a Mac.
"during the period of it working all hte files open in the window attached to the main program, it's self contained unlike how Mac likes to have multiple windows for the program."
Also how the hell does a connection issue cause a Program to fail like this?
Also tried running two accounts, both with PS Closed and using one account while keeping the other logged in and PS has only stopped working on my Main account, as of this post its still fine on the seccond account.
during the period of it working all hte files open in the window attached to the main program, it's self contained unlike how Mac likes to have multiple windows for the program."
To open each doc in a separate window, disable "Open Documents As Tabs" in Preferences > Interface.
This problem has been happening to me since CS5 and has been very frustrating overall. I tried CS6, and it still won't work. Yesterday I reinstalled windows and the first thing I installed (Besides drivers and internet browser) was Photoshop CS6. The problem still occurs, even with the fresh install.
This problem really needs to get fixed, it's putting quite the damper on my business.
Yea, i've tried everything i possibly can think of, plus whats been sugessted, no dice...
Adobe Technical support aren't helping either as they all just reiterate what the last said from the same book...
IMO i expected more experianced people on tech support for a company the size of Adobe and for products that cost so much.
I see you have Photoshop installed on drive D:.
I've read reports on and off of folks who have gotten their systems into odd states as a result of trying to relocate things (e.g., their user area) onto other drives to try to avoid filling a too-small system SSD.
I'm not saying this should or does cause problems, but just that I've read occasionally about people having problems with using other than the default folders.
I agree, for as much as CS6 costs, they should really have better support.
But here is a link to my Photoshop Info text. Maybe there is some commonality between our two systems?
I actually just downloaded and applied the new update, and the problem seems to have gone away. I'm not sure if this is an actual fix or coincidence, but I didn't have to restart windows and the problem has since gone away. Definitely worth a try! I'll have to investigate a bit more to see if this fixed it or not.
Doesn't look like it, i'm using 64 and 32, you're running 32; I'm using Intel and Nvidea, you're using AMD :/
Any Periphials? I'm using a G19 (tried without it, still screwed up, the problem also showed after using this keyboard for months), Razer Lachesis (Been using this mouse since before this computer and Photoshop on this PC without any issues until recently) and a Corsair 1500 headset (most recent addition, have to do some testing, but there shouldn't be any issues with it.)
Did you apply any updates to your OS? I had a similar problem and did a a system rollback to a point prior to the last 3 batches of WIN7 security updates (January 27th). Now everything is working fine. Only problem is my WIN is not up to date anymore...
Something quite curious just happened, i started without my drivers/utillitys nor steam, started regular programs one by one slowly over time to notice any differnce while doing work and saving every now and then, now at the time i had Teamspeak, Texview 2 (a texture viewer for games), Skype, Nvidea drivers, firefox and adobe updater and CS6 Services.
Now the thing is i was working for around 2 hours with all of this open with no issues, as soon as someone on teamspeak asked me to plug in my headset and talk is buggered out in the time it took to stand up, plug in the headset, sit down, say hi and do a couple of brush strokes, after that i couldn't open a new file, save or use many tools.
My headset is ussaly pluged in most of the time, hence i didn't make hte connection until now when i tried without it.
Unplugging it didn't help at all in solving the issue, it continued on, i assume a restart will probably fix that.
I'm using a Corsair 1500 USB headset and the only keys i hit in photoshop after plugging it in was left click for the brush, shift for a stright stroke and scroll lock (Teamspeak Push to talk key).
I'll do some more checks over the coming day to confim it.