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allybeesunny1 Calculating status...

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Indesign 5.5 has stopped opening, how do i fix it?

Jan 29, 2013 2:55 PM

Tags: #problem #help #not_opening #indesign_5.5 #unable_to_open

I opened a new document and tried to save it and it didnt let me save so I tried once more and it crashed. Since then ive been trying to open it but still not working- the apple problem report comes up every time but i do not know how to interpret that. Any help would be great- I need to use my software- I have a deadline to meet.

Thanks.

1079 Views 22 Replies Latest reply: allybeesunny1, Feb 2, 2013 4:24 PM

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1. Peter Spier,

Jan 29, 2013 3:03 PM in reply to allybeesunny1

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Your recovery data is probably corrupt. By default the recovery folder should be in
Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

but if you are on Lion or later this will be hidden, so see
Access hidden user library files | Mac OS 10.7 Lion

Once you find the folder, empty it, then try starting ID again. If it continues to crash, see Guide to Interpreting InDesign Crash Reports | InDesignSecrets for a dexcription of how to collect the crash report. Post that crash report on Pastebin.com and put a link here.

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2. allybeesunny1,

Jan 29, 2013 3:16 PM in reply to Peter Spier

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Thanks for that link that looks helpful- interpreting the problem report- I will have a look at it properly after i get some sleep. Thanks!

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3. Peter Spier,

Jan 29, 2013 3:25 PM in reply to allybeesunny1

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You can post the report at pastebin.com and put a lnk here and we'll try to help interpret it. They can be pretty cryptic sometimes, but there are a few that are common and we know what they are.

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4. allybeesunny1,

Jan 30, 2013 12:15 PM in reply to Peter Spier

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ok, here is the link http://pastebin.com/n3NvSrYs

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5. Peter Spier,

Jan 30, 2013 12:55 PM in reply to allybeesunny1

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Your crash has something to do with text, which likely means it's either a problem with a font manager (do you use one?) or a font. See Troubleshoot fonts | Mac OS X

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6. allybeesunny1,

Jan 30, 2013 1:00 PM in reply to Peter Spier

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I only use the font book..hmmm

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7. Peter Spier,

Jan 30, 2013 1:07 PM in reply to allybeesunny1

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well, see the link and make sure you don't have a bad font.

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8. Larry G. Schneider,

Jan 30, 2013 1:14 PM in reply to allybeesunny1

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You might also want to update the ID to 7.5.3 which is the latest version for CS5.5.

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9. allybeesunny1,

Jan 30, 2013 3:05 PM in reply to Larry G. Schneider

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I cant update it because it is not opening unfortunatley- I tried.. Do you think i could uninstall and the reinstall the software again on to my computer..? I need to look at the licsence agreement again I guess to see.

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10. Peter Spier,

Jan 30, 2013 5:23 PM in reply to allybeesunny1

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You can download the manual updater from http://www.adobe.com/support/downloads/detail.jsp?ftpID=5366

And your license certainly allows you to reinstall, if necessary on the same machine. You are allowed to install on several machines, and can have two activated at the ame time, with the restriction that they may not be used simultaneioously or by more than one user (you).

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11. allybeesunny1,

Jan 31, 2013 10:25 AM in reply to Peter Spier

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Thank you for your help. I may just do that then :] !!

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12. allybeesunny1,

Feb 2, 2013 1:54 PM in reply to Peter Spier

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I re installed it and the same thing is happening.. its still not opening :'(

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13. Peter Spier,

Feb 2, 2013 1:59 PM in reply to allybeesunny1

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Did you empty the recovery folder?

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14. allybeesunny1,

Feb 2, 2013 2:58 PM in reply to Peter Spier

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I uninstalled it again- maybe I didnt have all my Indesign files deleted that last time. I think I have deleted them all but how to I make sure? where is the recovery folder located!!!? (i have never felt so blonde in my life right now- I wish I knew more about this stuff haha)

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15. allybeesunny1,

Feb 2, 2013 3:16 PM in reply to Peter Spier

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I also looked on the web there where it should be located....
Mac OS X: Users/[User Name]/ Library/Cache/Adobe InDesign/Version[#.0]/ InDesign Recovery...... i looked and there is no Adobe indesign folder/recovery so I suspect it is all deleted..... so.... now to try and install it again!!

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16. Larry G. Schneider,

Feb 2, 2013 3:17 PM in reply to allybeesunny1

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Run the uninstall from the HD>Applications>Utilities>Adobe Installers with the Remove Preferences box checked. Then run

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

Then reinstall the CS5.5 suite again.

The cleaner tool will remove all the leftover junk in your system.

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17. allybeesunny1,

Feb 2, 2013 3:20 PM in reply to Larry G. Schneider

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thanks for your help. Should I uninstall the whole creative suite then or just indesign?!

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18. Peter Spier,

Feb 2, 2013 3:20 PM in reply to allybeesunny1

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Your user library is hidden You need to follow the instructions at Access hidden user library files | Mac OS 10.7 Lion as I suggested in my first response above.

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19. allybeesunny1,

Feb 2, 2013 3:30 PM in reply to Peter Spier

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Great thankyou- go it. I have deleted the recovery files... Do i need to delete the whole Indesign folder or not?

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20. Peter Spier,

Feb 2, 2013 3:37 PM in reply to allybeesunny1

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Empty the InDesign Recovery folder. Also delete the InDesign Saved Data and InDesign Defaults files (See Replace Your Preferences for where they are -- the SavedData file is in the same Caches folder as the recovery folder, but theDefaults file is in another location) and perhaps delete the files in John's list here: Adobe Forums: InDesign crashes at startup

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21. allybeesunny1,

Feb 2, 2013 3:52 PM in reply to Peter Spier

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Ok- done that ...going to re-install now- i hope thanks

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22. allybeesunny1,

Feb 2, 2013 4:24 PM in reply to Peter Spier

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Thank you very much!!!! All is right with the world again hhaha. IT WORKS. as you can tell, im so happy.

Thanks all!!!!!!

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