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allylav
allylav
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Error Message : "Importer detected a generic error" Please Help.

Jan 29, 2013 5:02 PM

Tags: #problem #help #error #adobe #video #settings #elements #import #11 #failure #generic #generic_error #elements_11 #adobe_premiere_elements_11 #wrong_settings

My problem is most likely very simple, with the research I've done I've concluded it is one of 2 options(probably):

 

1. The project settings are wrong - I've tried quite a few within NTSC(where I should be) but the same error occurs. I am using videos taken by my Iphone 4s. I'm just not sure on any of it and couldnt seem to find an answer online.

 

2. I didn't import them correctly. I've been importing them simply just by clicking on the files from my iPhone's folder while it is plugged in and dragging them into another foler on my computer. I know this isn't correct but I didn't have a importing software and I could still watch them on Windows Media Player so I thought it was fine.

 

It could be something else but I have everything installed for it to work so I'm not sure. I may need to download a program that allows me to convert specific properties or something?

 

I'm pretty confused with all the properties to videos and video formatting so I'm having difficulty solving this on my own. Thanks for the help (:

433 Views   5 Replies   Latest reply: Steve Grisetti, Jan 31, 2013 5:16 AM
 
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  • Steve Grisetti
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    1. Steve Grisetti,
    Jan 29, 2013 6:23 PM   in reply to allylav
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    What model of camcorder is your video coming from and what format and resolution is it? Are you using Premiere Elements or some other program to get the video from the camcorder to your computer?

     

    What version of the program are you using? What operating system are you on?

     

    Under the Edit menu, what are listed as your current projec settings?

     
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  • John T Smith
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    2. John T Smith,
    Jan 29, 2013 8:03 PM   in reply to allylav
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    >using videos taken by my Iphone 4s

     

    Iphone won't easily edit http://forums.adobe.com/thread/881246

    -and http://forums.adobe.com/thread/1011411?tstart=0

    -and a fix http://forums.adobe.com/thread/934466

     
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  • Bill Hunt
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    3. Bill Hunt,
    Jan 30, 2013 7:04 AM   in reply to allylav
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    Welcome to the forum.

     

    Along with the questions asked, do you have the latest version of Apple's QuickTime installed? That will be required to edit footage from an iPhone 4S.

     

    Good luck,

     

    Hunt

     
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  • allylav
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    4. allylav,
    Jan 30, 2013 8:27 PM   in reply to Steve Grisetti
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    All my videos are from my iPhone 4s. I had transfered the videos onto my computer awhile ago by clicking and dragging them from folder to folder. When I plug in my iphone with new videos they dont come up in the importing page that comes up from premiere elements or possibly the organiser. Within the organiser aswell - the program cant seem to find the videos.

     

    I have Premiere Elements 11 and I'm using Windows 7.

     

    My current project setting are:

     

    Editing Mode: Flip Mino & Ultra 29_97

     

    And yes I have the latest version of Quicktime.

     
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  • Steve Grisetti
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    5. Steve Grisetti,
    Jan 31, 2013 5:16 AM   in reply to allylav
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    If you connect your iPhone by USB and use Add Media/From Flip or Camera  to open the Video Importer and use it to get your video from your iPhone to your project, it should definitely work.

     
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