Got the CS6 Design Standard Upgrade, hoping to upgrade from CS5 Design Premium. Could that be the problem? I don't need everything in Premium and this stuff is ridiculously expensive.
Anyway, I put the disk in, nothing happens. I run set-up.exe, the disk spins up, then nothing continues to happen. I've watched it for up to 5 minutes and nothing.
Set-up.exe is not in Applications, but it is in Processes in windows task manager. However, there is no actual activity at all. When I try to end the process, WTM locks up. I have to either hard reboot or eject the disk in order to recover.
What gives? I can post PDApp.log if need be, but I don't know how much help it'll be.
W7 Pro 64bit
Does the PDApp.log file contain any specific error messages? You may want to review Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.
Unfortunately, I don't really *know* if there are any helpful errors listed because the only way to get the update to stop is to eject the disk, which I'm sure puts errors in there. For example, here are the last 5 lines from the log, from the last time I tried to upgrade:
1/30/2013 15:55:40 [INFO] Setup - TimeLog: Start initial checks
1/30/2013 15:55:40 [INFO] Setup - Dictionary Path: K:\Adobe CS6\resources\Dictionary\en_US\stringTable.zdct
1/30/2013 15:57:54 [FATAL] Setup - Setup.xml does not exist.
1/30/2013 15:57:54 [FATAL] Setup - Unable to initialize. File missing.
1/30/2013 15:58:02 [INFO] Setup - ================= End Adobe Setup. Exit code: 0 =================
Everything above that is just [INFO]. K: is my optical drive, and I'm guessing 15:57:54 is when I ejected the disk.
Those are the only errors I really see.
So it turns out it was the drive. I installed an internal SATA DVD drive and it ran the update flawlessly. Just in case anybody else stumbles across this post with a similar issue, make sure you're not trying to install the update from an external USB DVD drive, specifically a Samsung SE-S084. It won't work.
Thanks for the help fellas!
Looks like it copies fine, whether or not it would function I hesitate to test because I've run it already.
What a simple solution... I never think of the simple solutions. If I had to guess, I bet it would work fine running from where I copied it to.
I really did need an internal DVD drive though, this external has been wonky since day 1. So thanks for waiting a day to post!
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