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j.makela9999
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CS5->CS6 upgrade hangs, locks windows task manager, does nothing else

Jan 30, 2013 2:24 PM

Got the CS6 Design Standard Upgrade, hoping to upgrade from CS5 Design Premium. Could that be the problem? I don't need everything in Premium and this stuff is ridiculously expensive.

 

Anyway, I put the disk in, nothing happens. I run set-up.exe, the disk spins up, then nothing continues to happen. I've watched it for up to 5 minutes and nothing.

 

Set-up.exe is not in Applications, but it is in Processes in windows task manager. However, there is no actual activity at all. When I try to end the process, WTM locks up. I have to either hard reboot or eject the disk in order to recover.

 

What gives? I can post PDApp.log if need be, but I don't know how much help it'll be.

 

W7 Pro 64bit

 
Replies
  • Currently Being Moderated
    Jan 30, 2013 4:22 PM   in reply to j.makela9999

    Does the PDApp.log file contain any specific error messages?  You may want to review Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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  • Currently Being Moderated
    Jan 31, 2013 1:09 AM   in reply to j.makela9999

    Some security tool is blocking your stuff. Check around. Run as admin, turn off your virus scanner, turn off UAC.

     

    Mylenium

     
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  • Currently Being Moderated
    Feb 1, 2013 11:05 AM   in reply to j.makela9999

    Excellent thank you for the update j.makela9999.  I am curious if you copy the update from the Samsung drive do you receive a disk error?

     
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