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Fireworks CS6 will not open

Jan 31, 2013 9:04 AM

FW Error.jpg

 

Everytime I try to open Fireworks CS6 (latest version of Master Collection and all updated), it refuses to run and a small pop up dialogue opens to say: An internal error occured. The pop up message cannot be removed. Each time I click it, it simply returns and I have to CTRL ALT DEL to shut down Fireworks.

 

Any ideas folks?

 
Replies
  • Currently Being Moderated
    Feb 1, 2013 12:50 PM   in reply to Missteach

    You're right. There's a lack of input from Adobe on this forum. There's also a shortage of input/help from the community as a whole. (Except for a few individuals, people tend to show up, ask their question, and then leave, or else someone starts a rant against Adobe and then everybody else piles on; the latter tend to be the lengthiest threads with the most views.)

     

    That said, this is a user forum, intended primarily for people with specific questions about the software—how to use a feature, how to accomplish a specific task, etc. Your issue is a bit more in the domain of technical support. (As a Mac user who's not experienced this problem, I have little idea how to help here; reinstalling Fireworks was a good idea on your part, and it's a bit surprising that it didn't work.)

     

    There are other Adobe forums available:

    http://forums.adobe.com/community/download_install_setup

    http://forums.adobe.com/index.jspa

     

    If someone on the "Downloading, Installing, Setting Up" forum kicks your question back to this forum, just post again and make it clear that it's an installation issue, not a Fireworks application/user issue. Otherwise, contacting Adobe's customer support/technical support would be recommended. As always, Google is your friend here; try searching terms like "Fireworks CS6 installation internal error occurred Windows" and variations like that, to see if you can find a posted solution to this problem somewhere.

     

    Also look for pages like this one: http://helpx.adobe.com/fireworks/kb/fireworks-cs6-known-issues.html

     
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  • Currently Being Moderated
    Feb 9, 2013 6:43 PM   in reply to Missteach

    Try remove preferences folder of fireworks.

     
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  • Currently Being Moderated
    Oct 15, 2013 5:31 AM   in reply to Missteach

    I ran into the same problem. I found this http://www.interactivewebs.com/blog/index.php/general-tips/adobe-firew orks-cs5-cannot-close-an-internal-error-occurred/ for nearly the same problem on CS5 version... I followed the steps described and they worked..

     
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  • Currently Being Moderated
    Jan 9, 2014 5:28 AM   in reply to Missteach

    am also facing similar problem and i tried so many ays to fix it and still am unable to sort out the problem. Please some one respond help us the solve this problem.

     

    fw_error.jpg

     
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  • Currently Being Moderated
    Jan 9, 2014 7:23 AM   in reply to zo_ee_20

    Have you tried validating your fonts? I ran into this solution which may be helpful. I haven't tried it myself. Good luck and have fun!

     

    http://helpx.adobe.com/fireworks/kb/error-could-launch-internal-error. html

     
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  • Currently Being Moderated
    Jan 9, 2014 7:49 AM   in reply to bob_henninger

    I just tried it and it didnt worked also am on xp pro sp3.plz some one help me.

     
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  • Currently Being Moderated
    Jan 13, 2014 10:41 AM   in reply to Missteach

    For me the Fireworks stopped when it got to "Intializing Tab Windows", then a crashed and  displayed "Could not complete your request. an error occurred" and would never load. Basically dead. I couldn't use it at all. My whole workfow came to a stand still.Fireworks-Error.jpg

    Fireworks-Error.jpg

    BACKGROUND

    Just before this happened, I was trying a new feature from within Dreamweaver. While inside Dreamweaver, I could double-click an image file and it opened in my Fireworks to be edited. I thought . . . Wow, this is really cool. I edited that image and closed it and continued on my work. Since then, that "Connection" between applications has become permanent. Fireworks "THINKS" it is still connected to Dreamweaver. Later Fireworks would NOT open/load at. I would always get the above error.

     

    PARTIAL SOLUTION

    BTW: I had to do this twice, because the first time, I missed a file somewhere.

     

    I had to completely uninstall all ADOBE applications. I mean everything! I had CS3 & CS4 and Adobe Readers on my system.

     

    Since I'm on the mac, I went through the "Application Support" both user and system and the "Preferences" for both user and system and deleted everything that had either "adobe" or "macromedia" in it. There was also a file in the "Launch Agent & Daemons".

     

    I emptied the trash and did a power off restart. Then I reinstalled CS6. Now Fireworks at least loads and I can use it again, but it still isn't the same.

     

    OBSERVATION

    Fireworks and Dreamweaver are still "Connected". It won't save an existing PNG file as itself, it displays an error, "That file is open in another application", which is NOT true. I have to use the "Save As" option, and use the Finder to rename that file. I also notice an extra file labeled ex:0000056 which looks like the file I tried to save.

    Fireworks-SaveError.jpg

    So at least I can use my Fireworks again although it is irritating. I don't know how to "CUT" the connection between applications. Uninstalling & reinstalling did NOT reset this, the only option left would be a backup, wipe and fresh install of my entire laptop. I just don't have time to do that right now. Hope that helps someone else.

    Arlene

     
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  • Currently Being Moderated
    Jan 20, 2014 12:24 AM   in reply to Missteach

    This is something I found (regarding CS5) but it worked for CS6: http://errordetail.com/779/adobe-fireworks-cs6-internal-error-occurred
    I hope it helps you too.

     
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