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Fireworks CS6 will not open

Participant ,
Jan 31, 2013 Jan 31, 2013

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FW Error.jpg

Everytime I try to open Fireworks CS6 (latest version of Master Collection and all updated), it refuses to run and a small pop up dialogue opens to say: An internal error occured. The pop up message cannot be removed. Each time I click it, it simply returns and I have to CTRL ALT DEL to shut down Fireworks.

Any ideas folks?

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Participant ,
Jan 31, 2013 Jan 31, 2013

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I've just tried a reinstall from the Master Collection discs but I still get the same error. Who do I contact to sort this out?

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Participant ,
Feb 01, 2013 Feb 01, 2013

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I'm guessing nobody from adobe and in particular Fireworks looks at these forums. So, what's the point of them? Fireworks CS6 still refuses to open.

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Advisor ,
Feb 01, 2013 Feb 01, 2013

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You're right. There's a lack of input from Adobe on this forum. There's also a shortage of input/help from the community as a whole. (Except for a few individuals, people tend to show up, ask their question, and then leave, or else someone starts a rant against Adobe and then everybody else piles on; the latter tend to be the lengthiest threads with the most views.)

That said, this is a user forum, intended primarily for people with specific questions about the software—how to use a feature, how to accomplish a specific task, etc. Your issue is a bit more in the domain of technical support. (As a Mac user who's not experienced this problem, I have little idea how to help here; reinstalling Fireworks was a good idea on your part, and it's a bit surprising that it didn't work.)

There are other Adobe forums available:

http://forums.adobe.com/community/download_install_setup

http://forums.adobe.com/index.jspa

If someone on the "Downloading, Installing, Setting Up" forum kicks your question back to this forum, just post again and make it clear that it's an installation issue, not a Fireworks application/user issue. Otherwise, contacting Adobe's customer support/technical support would be recommended. As always, Google is your friend here; try searching terms like "Fireworks CS6 installation internal error occurred Windows" and variations like that, to see if you can find a posted solution to this problem somewhere.

Also look for pages like this one: http://helpx.adobe.com/fireworks/kb/fireworks-cs6-known-issues.html

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New Here ,
Feb 09, 2013 Feb 09, 2013

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Try remove preferences folder of fireworks.

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Participant ,
Feb 10, 2013 Feb 10, 2013

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Thanks for the help folks - but, sadly, none of it works.

I tried the adobe Chat thing last week and was offered the solution of deleting a specific registry key and a folder. However, that didn't work either.

I was also offered the chance to allow Adobe to take over my system remotely and fix it. That's fine but I've replied YES to this TWICE on the support chat thread. But I've had no further reply.

Clearly Adobe are aware of the problem because they originally sent me a 'secret' link to a page that isn't available easily. Certainly, I've never seen it before and couldn't SAVE it. It opens in a separate window with no save controls etc.

So, it seems I'm stuck with a version of Fireworks CS6 that will never work again!

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New Here ,
Oct 15, 2013 Oct 15, 2013

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I ran into the same problem. I found this http://www.interactivewebs.com/blog/index.php/general-tips/adobe-fireworks-cs5-cannot-close-an-inter...for nearly the same problem on CS5 version... I followed the steps described and they worked..

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Community Beginner ,
Jul 21, 2016 Jul 21, 2016

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Tested and worked for me in CS6.  Thanks !

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New Here ,
Sep 01, 2016 Sep 01, 2016

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yes works fine !!!

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Guest
Jan 09, 2014 Jan 09, 2014

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am also facing similar problem and i tried so many ays to fix it and still am unable to sort out the problem. Please some one respond help us the solve this problem.

fw_error.jpg

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New Here ,
Jan 09, 2014 Jan 09, 2014

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Have you tried validating your fonts? I ran into this solution which may be helpful. I haven't tried it myself. Good luck and have fun!

http://helpx.adobe.com/fireworks/kb/error-could-launch-internal-error.html

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Guest
Jan 09, 2014 Jan 09, 2014

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I just tried it and it didnt worked also am on xp pro sp3.plz some one help me.

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New Here ,
Jan 13, 2014 Jan 13, 2014

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For me the Fireworks stopped when it got to "Intializing Tab Windows", then a crashed and  displayed "Could not complete your request. an error occurred" and would never load. Basically dead. I couldn't use it at all. My whole workfow came to a stand still.Fireworks-Error.jpg

Fireworks-Error.jpg

BACKGROUND

Just before this happened, I was trying a new feature from within Dreamweaver. While inside Dreamweaver, I could double-click an image file and it opened in my Fireworks to be edited. I thought . . . Wow, this is really cool. I edited that image and closed it and continued on my work. Since then, that "Connection" between applications has become permanent. Fireworks "THINKS" it is still connected to Dreamweaver. Later Fireworks would NOT open/load at. I would always get the above error.

PARTIAL SOLUTION

BTW: I had to do this twice, because the first time, I missed a file somewhere.

I had to completely uninstall all ADOBE applications. I mean everything! I had CS3 & CS4 and Adobe Readers on my system.

Since I'm on the mac, I went through the "Application Support" both user and system and the "Preferences" for both user and system and deleted everything that had either "adobe" or "macromedia" in it. There was also a file in the "Launch Agent & Daemons".

I emptied the trash and did a power off restart. Then I reinstalled CS6. Now Fireworks at least loads and I can use it again, but it still isn't the same.

OBSERVATION

Fireworks and Dreamweaver are still "Connected". It won't save an existing PNG file as itself, it displays an error, "That file is open in another application", which is NOT true. I have to use the "Save As" option, and use the Finder to rename that file. I also notice an extra file labeled ex:0000056 which looks like the file I tried to save.

Fireworks-SaveError.jpg

So at least I can use my Fireworks again although it is irritating. I don't know how to "CUT" the connection between applications. Uninstalling & reinstalling did NOT reset this, the only option left would be a backup, wipe and fresh install of my entire laptop. I just don't have time to do that right now. Hope that helps someone else.

Arlene

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New Here ,
Jan 20, 2014 Jan 20, 2014

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This is something I found (regarding CS5) but it worked for CS6: http://errordetail.com/779/adobe-fireworks-cs6-internal-error-occurred
I hope it helps you too.

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New Here ,
Jul 23, 2014 Jul 23, 2014

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works fine for a friend on cs6.. we just did it

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New Here ,
Nov 12, 2015 Nov 12, 2015

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New Here ,
Nov 23, 2015 Nov 23, 2015

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I was not able to rename the files and get CS6 working, but I created a DeleteMe folder within my Roaming folder and moved the entire Fireworks CS6 folder to it and it worked.  Hope this helps others.  It was a mess for me as well... I use Fireworks a lot and had uninstalled and reinstalled and it didn't work.  I feared the worst, but glad I found the above options to get me started on the right path.

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Community Beginner ,
Apr 24, 2016 Apr 24, 2016

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This one Just helped me....The deleteMe Folder. thanks a lot

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New Here ,
Sep 12, 2016 Sep 12, 2016

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THANK YOU!!!!!! OMG... I was going nuts - I cannot live without Adobe Fireworks!!

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Community Beginner ,
Jan 31, 2018 Jan 31, 2018

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I know this is an old post but I know people are still having problems with the Internal error occurred message on startup in 2018

The easy fix is delete the the Fireworks CS6 Panel Prefs.xml   which is located under Windows>User>Your Name>AppData>Roaming>Adobe>Fireworks CS6>English

That's it.

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New Here ,
Jan 08, 2022 Jan 08, 2022

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Thank you!!! 

 

Worked for me

 

Louis

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New Here ,
Mar 01, 2022 Mar 01, 2022

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Worked for me

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Awesome...this works fine!!!

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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LATEST

Thanks my friend, you're a life saver!

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