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mpeg2 files stutter randomly in playback on windows media player

Jan 31, 2013 8:37 AM



I use Premiere Pro 5.5 at work and 6.0 at home. The following problem happens with both.

When I encode my project out to mpeg2 and play it back in windows media player, at random

parts of the video it will stutter/skip/jerk for a frame or two. I've tried every possible variable available in mpeg2

and it still does it. It also never does it in the same spot in the video when

I re-encode. When I import and watch the video in premiere pro, it plays fine. When I burn to bluray, it

plays fine. We use rushworks at our station to play commercials, and the files have to be mpeg2 and they are played

out using windows media player, so I can't just use a different file type like avi or quicktime or use a different player.

I've seen others with the same problem on message boards, but as yet, no solution. Does anyone know how to fix this problem?


Thank You,


home system:


Motherboard - Asus P6x58D Premium

CPU - Intel Core i7 960 3.2GHz QUAD Core 8mb 130W (Socket 1366 45nm)

Ram - 24 DDR-1333

Video Card - PNY Quadro 4000 PCI-E 2GB

Windows 7 Professional 64-bit OEM

Primary Storage - Western Digital 1TB SATA 6Gb/s

Secondary Storage - Western Digital 2TB SATA 6Gb/s

  • Currently Being Moderated
    Jan 31, 2013 8:46 AM   in reply to

    >encode my project


    How about project details?


    What are you editing, and does your project match your video?


    Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)

    For CS5 and later, the easy way to insure that your video and your project match

    See 2nd post for picture of NEW ITEM process

    -and a FAQ on sequence setting


    When your project sequence is correct, you will not see a red line over your timeline at first import, before you do anything to the video


    Read Bill Hunt on a file type as WRAPPER

    What is a CODEC... a Primer

    What CODEC is INSIDE that file?


    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing


    For PC or

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  • Currently Being Moderated
    Jan 31, 2013 1:27 PM   in reply to

    You may have to get in touch with Microsoft to find out why their player sucks so bad.  (Personally I find it easier to just avoid using it.)

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  • Currently Being Moderated
    Jan 31, 2013 4:55 PM   in reply to

    It's the Players fault. I have the same issue on several Win 7 64bit PCs. Use VLC or another reliable player.

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  • Currently Being Moderated
    Feb 8, 2013 10:18 AM   in reply to

    Make an export without the BM card. See how that turns out.

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  • Currently Being Moderated
    Jul 20, 2013 8:39 AM   in reply to

    I would be happy to upload an example if it will help.


    Go for it.


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  • Currently Being Moderated
    Jul 20, 2013 2:57 PM   in reply to

    It played fine in KMPlayer and VLC, but WMP did skip a frame or two.  I'm seeing the same in my own MPEG exports using WMP.


    Unfortunately, I can't suggest anything new.  WMP is just not a very good media player, this only confirms that.

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  • Currently Being Moderated
    Jul 20, 2013 3:42 PM   in reply to

    I would.

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  • Currently Being Moderated
    Jul 24, 2013 5:37 PM   in reply to

    We're having the same problem at my work.  We have three machines running CS6 (two desktops running Win7, one laptop running Win8) and all are encoding mpeg2 files with stutters that show up in WMP but not VLC.  Doesn't matter if it's encoded directly in Premiere or sent to Media Encoder, the results are the same.  We present content through ProPresenter and it exihibits the problem, so it's not just WMP.


    And I've just recently found out the DVDs we're producing in Encore are also encoding with stutters.


    This wasn't a problem in CS4, which we upgraded from a few months ago.


    Encoding out to SD it appears as a few dropped frames, but ecoding to HD it appears to be significantly more dropped frames and a stutter in the audio as well.



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