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indesign CS5 crashes when opening files

Feb 1, 2013 2:54 AM

Tags: #indesign #crash_problems

Hello,

 

I recently deactivated a design premium CS3 with upgrade to CS5 on an older computer at work.

I reïnstalled it on a new laptop with SSD.

Whenever I open a file in Indesign I get a windows error message: indesign has stopped working , looking for a solution etc etc.

 

The funny thing is, when I click ok and immediately reopen the file , i can open it flawlessly, and other files open as well. (i open the files by doubleclicking them in their directories)

 

As soon as i exit indesign again, and try to reopen the file , i get the windows error message again. same story repeats over n over n over... it's annoying and hardly workable.

 

any advice?

 

Izzy

 

user support assistant at MH P

555 Views   8 Replies   Latest reply: Peter Spier, Feb 4, 2013 6:29 AM
 
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  • Michael Witherell
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    1. Michael Witherell,
    Feb 1, 2013 10:58 AM   in reply to MHPBrugge
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    How open are the user permissions? Power User or Administrator level?

     
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  • Peter Spier
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    2. Peter Spier,
    Feb 1, 2013 11:06 AM   in reply to MHPBrugge
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    I presume this is Windows, so no useful crash reports? On a wild guess, take a look at SING Removal

     
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  • MHPBrugge
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    3. MHPBrugge,
    Feb 4, 2013 5:14 AM   in reply to Michael Witherell
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    Hello,

     

    The user is a stander Active Directory user with no poweruser or adminrights. This is standard policy.

    Users are not allowed to install anything. Based on gpo, they will have access to certain parts of the network specifically for their branch of the company.

     

    izzy

     
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  • MHPBrugge
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    4. MHPBrugge,
    Feb 4, 2013 5:16 AM   in reply to Peter Spier
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    sing removal allows me to open the files, but all links are missing. some files have over 40 links, multiply that by a 1000 files or more = crazy job to remake them all. is there a quicker way to fix that ?

     
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  • Michael Witherell
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    5. Michael Witherell,
    Feb 4, 2013 5:48 AM   in reply to MHPBrugge
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    Did you test at Power User, notwithstanding your policy?

     
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  • MHPBrugge
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    6. MHPBrugge,
    Feb 4, 2013 6:09 AM   in reply to Michael Witherell
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    meanwhile, all files open as they should, but since the SING removal, all links in files are missing. I tried to paste the sing folder back to it's original location , but that didn't work out as it should, error persists.

     

    tried as poweruser with adminrights, but that didn't  resolve the current issue.

     

    any advice on how to add the links again? (please don't say manual, that's a nutjob to do)

     
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  • Michael Witherell
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    7. Michael Witherell,
    Feb 4, 2013 6:21 AM   in reply to MHPBrugge
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    There are lots of utilitarian moments in the Links Panel menu button flyout you might explore. Assuming your links are all in one folder, links can be all selected, and pointed at the new folder, that can be quick for one document.

     

    Still, something is wrong with your install/and/or/networking. Also, you hint that you are operating the indesign document file across a network, and this often leads to broken links. I prefer to copy the project to the local disc, and edit the document locally. That can mean to copy the document AND its linked images to your local machine drive.

     
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  • Peter Spier
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    8. Peter Spier,
    Feb 4, 2013 6:29 AM   in reply to MHPBrugge
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    SING has nothing to do with your missing links, nor would permissions, as far as I know. Missing links indicates ID can't follow the path statement and locate the linked file.

     
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