I know you said you can't call the number but I would try seeing if maybe you can chat with them online or even e-mail them. I am not sure if you are going to get the help you need through this forum (although I could be wrong!)
You might try to find a way here: http://www.adobe.com/aboutadobe/contact.html that doesn't involve calling a number while you wait for a response from this thread.
HEre is another resource for finding contact information:
http://helpx.adobe.com/contact.html
Here is a link to chat as well...
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