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Preview displays in wrong browser (RH9)

Feb 1, 2013 2:34 PM

I have a problem I have tracked down to two issues.


I have a RoboHelp 9 project that includes links to Captivate files published in device-dependent folders, launching the index.html file, which should then determine which device/browser I'm using, and display either HTML5 or Flash, as appropriate.


The Preview of a topic displays in Firefox instead of IE 9, which triggers a warning that I need to use IE9.  My default browser is IE 9 (I've right-clicked htm files and checked).  I can correct it manually by clicking View With and choosing IE, but I can't find a way to change the default display.


If I launch the RoboHelp project by clicking a link, in an e-mail message, for example, it opens in IE9, but with Document Mode set to "Quirks" instead of "IE9 Standards." The Captivate link displays as a blank screen.  Only the link displays this way - other tabs show "IE 9 standards."  If I change Document Mode to IE9 Standards, it displays correctly.


Any suggestions?

  • Currently Being Moderated
    Feb 4, 2013 1:51 PM   in reply to MarionJD

    When you click the Preview icon (the spectacles) no browser opens, it opens RoboHelp's own browser. That is driven by IE but not quite the same thing. What it does not do is open any browser. When the preview window does have an option to view with browsers registered on your PC but that is a deliberate action.


    In the final paragraph, I take it you mean opening a Rh Output as you would not open the project from an email link. Opening a link to the output does open the default browser but how are you seeing it is in Quirks mode? Sorry but I am on 32 bit systems.


    See for RoboHelp and Authoring tips




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  • Currently Being Moderated
    Feb 5, 2013 12:29 AM   in reply to MarionJD

    Can't help you on that part of your question. Sorry.


    See for RoboHelp and Authoring tips




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