Adobe Community: CS6 AE crashing on opening files from last year (2012)

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1. Todd_Kopriva,

Feb 1, 2013 6:19 PM in reply to gmlew

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We need to know a lot more to help you. Please provide answers to the questions listed here:

http://forums.adobe.com/thread/961743

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2. gmlew,

Feb 1, 2013 6:57 PM in reply to Todd_Kopriva

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Currently using the latest CS6 AE v11.0.2.12 on a Win7 Professional service pk.1 64 bit. My system has 2 processors: intel xeon cpu E5-2609 0 @2.4GHz with 64 GB RAM 500GB SSD as local disk and 2TB hard drive.

The footage in the comps I am trying to open are .r3d files that have RedGiant effects applied (primatte key used mostly).. the error I am seeing in AE when it crashes on opening the comp is error:error4 in Edge Blur(25::241)

These comps opened fine when I was working on them last year, but now when I open a fresh AE and load any one of my saved files AE crashes and will not display the footage. I can open AE and start a new comp, but it is only when I open one of my saved files where it crashes.

Thanks for the help.

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3. Mylenium,

Feb 2, 2013 3:44 AM in reply to gmlew

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Update your graphics driver.... Edge Blur is accelerated as is RED decoding...

Mylenium

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4. gmlew,

Feb 2, 2013 12:54 PM in reply to Mylenium

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Thanks. I updated the graphics card to the latest driver and AE is still crashing when I open the file(s). I have an NVIDIA gforce gtx580 using the latest 31090 driver updates.. is there something else I might be missing?

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5. Mylenium,

Feb 3, 2013 1:11 AM in reply to gmlew

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Have you tried to open them with capslock enabled to suppress refresh? Imported them into an empty project? If not, please try this...

Mylenium

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6. gmlew,

Feb 3, 2013 10:27 PM in reply to Mylenium

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Yeah, I've tried opening the comps with CapsLock and also importing the comps directly into a fresh AE... with the same results. I also tried a clean install on the latest gtx driver..

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7. gmlew,

Feb 5, 2013 6:10 PM in reply to gmlew

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Any help would be greatly appreciated.. Adobe was unable to find the problem.. Wouldn't be cool to lose all my AE work :\

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8. Mylenium,

Feb 5, 2013 11:36 PM in reply to gmlew

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If you can provide one of your jinxed files, I can check it on my systems. Project files should suffice, but if it's not too much, you can of course share the full projects on Dropbox or whatever. Feel free to send me a PM or e-mail.

Mylenium

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9. Todd_Kopriva,

Feb 8, 2013 2:48 PM in reply to Mylenium

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You say that the error refers to the Edge Blur effect. Have you tried removing the Edge Blur effect plug-in from your Plug-ins folder to prevent it from loading?

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CS6 AE crashing on opening files from last year (2012)

Feb 1, 2013 4:36 PM

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