I bought Premiere Elements about a week ago. I installed it, opened and used it. Now, not but a week later, it will not open. I have a computer running Windows 8, I have no clue why it won't open. I uninstalled and re-installed it will no luck. Tried contacting Adobe support and was disconected after a hour and a half of waiting... Please help! I need it for my school project!
restart your computer and click directly on the exe in the adobe installation premiere directory. do not click on a shortcut.
if that fails, start here: http://helpx.adobe.com/creative-suite/kb/troubleshoot-launch-issues-pr oblems-cs5.html
So you're saying that it was working but is not now?
Have you tried this?
Otherwise, the issue is likely Windows 8, which remains a bit of a wild card (at least until SP1 is released).
Until Windows 8 releases SP1, manually go to the Windows Update screen and make sure you're getting the optional as well as the automatic updates. They don't download unless you select the option, and they can include some important system updates.
Also make sure you've got the latest version of Quicktime.
If that doesn't do it, it may not be a problem we can resolve on this forum. Sorry.
Please manually clean up after uninstalling the application by following the steps on the link: http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop -elements-11.html
Then, install again.
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