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Office 2013 Support on Robohelp 10

Feb 3, 2013 3:09 AM

Tags: #robohelp_10 #office_2013 #word_2013

Hi All ,

 

I have been using robohelp for a little while now great product....

 

We have recentley upgraded to Office 2013 and it seems that Robohelp 10 does not support output to Word when Office 2013 is used - ( Printed Document output  works "Most" of the time on Office 2010)


Other than rolling back to 2010 (my current solution )  has anyone else come across a way of making Robohelp 10 work with Word 2013 -

 

If Adobe are looking at this - are there any plans to release updates that will ensure compatiblity ?

 

Many Thanks

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Feb 3, 2013 3:20 AM   in reply to David Mallyon

    Hi,

     

     

     

    Word 2013 is not supported. I run Word 2010 next to Office 2013 and Word import/linking works while Word export seems to have broken. So the only way for now is to downgrade to Word 2010 and don’t use Word 2013 at all.

     

     

     

    Greet,

     

     

     

    Willam

     
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  • Currently Being Moderated
    Feb 4, 2013 12:10 PM   in reply to David Mallyon

    Found the work around -

     

    Rather than clicking right click "Generate” on Printed Documentation

     

    Right click and click properties and generate from there.

    Works perfectly with 2013.

     
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  • Currently Being Moderated
    Feb 5, 2013 12:15 AM   in reply to Help Dodger

    That's bizarre as both options invoke the same screen.

     

    If anyone else finds the same works for them, please post here.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Feb 5, 2013 10:44 AM   in reply to Peter Grainge

    Well, I'll be... Confirmed!

     

    Set up: Win 7 x64 with Word 2010 x86 and Office 2013 x86.

     

    -> Double click layout: no go.

    -> Using batch generate: no go.

    -> Right click SSL and select properties -> first run gives a macro error. Second run works perfectly.

     

    Amazing :-)

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Feb 18, 2013 11:41 AM   in reply to Peter Grainge

    Peter, I can validate this works. I completely uninstalled Office 2010, installed Office 2013.

     

    1. Double-clicking Printed Documentation in RH10 throws an error message that a supported version of Microsoft Word does not exist.
    2. Instead, right-click Printed Documentation and select Properties from the fly-out menu.
    3. Complete as usual and the Word documents get output.

     

    Amazing. Based on prior experience, Adobe would release a .5 RoboHelp "upgrade" for the new Word version and soak us $300 for it (and not fix bugs)...

     
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  • Currently Being Moderated
    Feb 18, 2013 12:08 PM   in reply to Flaven

    I have already fired off an email to Adobe about this issue. I can do no more other than apply the lessons I have been given about nagging after being married for 40 years!

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 14, 2013 6:30 AM   in reply to Peter Grainge

    Hi everyone I am new to RoboHelp and to the Adobe forum so I appreciate your patience. I have Windows 8 64 bit, RoboHelp 10 and the new Windows Home Premium 365 version 2013. When I try to generate a Printed using either of the methods listed above, fly in menu or Properties, I get this error first:

     

    The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.

     

    Followed by a mesage that "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer.

     

    Note that within my Properties settings I changed the output to PDF to try and get around the Word situation but it still throws the same error.

     

    Thoughts? Thanks much!

     

     

     

     

     
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  • RoboColum(n)
    5,356 posts
    Oct 8, 2004
    Currently Being Moderated
    Mar 14, 2013 7:01 AM   in reply to Michelle Bartlett

    Can you please confirm that you have tried generating the printed output by using the single source layout Properties route mentioned earlier in this post.

     
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  • Currently Being Moderated
    Mar 14, 2013 7:10 AM   in reply to Michelle Bartlett

    Michelle, you may have pushed the boundaries of the best exotic marigold trick too far using 365. I've validated the Word 2013 trick works on two separate Windows 8, 64 bit computers--if you're not able to get beyond the first message you received, you'll probably have to wait for Adobe's (usually) value-added support for Word 2013/365.

     
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  • Currently Being Moderated
    Mar 14, 2013 7:38 AM   in reply to Flaven

    That message is one that applied to an old version and as Rh does not officially support Word 2013, it is throwing that error.

     

    You say you get the error first but not whether it then fails to go on or it starts to work happily. If the latter, just ignore the message. That is what we all did when the message was genuine.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 14, 2013 10:34 AM   in reply to Peter Grainge

    Thanks everyone for their responses, I apologize for not being clear in my first post. Hoping that one of the earlier posts would answer my issue I stepped through the Properties menu option from Printed Documentation and received the "list items" error first, then the "not supported, please install 2000 or greater" error. And unless something is happening in the background the process stops at that point and no document is generated. I attached the step by step Properties settings if that helps.

     

    My ultimate goal was to find a format that printed a PDF document with a TOC that would provide the user with the ability to jump from the TOC into the specific area of the document they needed to view. If it helps that is the context around why I was trying to go with a Printed Document in the first place.

    printed_doc_1.pngprinted_doc_2.pngprinted_doc_3.pngprinted_doc_4.png

     
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  • Currently Being Moderated
    Mar 14, 2013 12:51 PM   in reply to Michelle Bartlett

    Did you also try deselecting PDF and generating a Word document first?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 14, 2013 1:14 PM   in reply to Peter Grainge

    That is a very interesting question. After posting to the team I went to my older laptop that has Windows 7 and Office 365 and tried the same steps, this time selecting the Word option. I got the "list items" error and then a prompt to cancel or continue. I clicked Continue and viola, my Word document appeared. But when I try the same thing on my Windows 8 machine that has Office 365 installed with the Word doc option selected it bombs with the two errors in a row with nothing generated. So PDF doesn't work and neither does Word on the Windows 8 machine. And unfortunately I downloaded RH10 as a trial on my Windows 7 netbook and found out quickly that it needed more horsepower, hence the new machine and Windows 8. So I'm basically back to where I'm started.

     

    In the meantime I hooked up with a Microsoft Support Person via Chat who did a remote connect. She did her absolute best to try and install / reinstall 365 but it hasn't helped.

     
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  • Currently Being Moderated
    Mar 14, 2013 1:26 PM   in reply to Michelle Bartlett

    Michelle, on your Win8 machine:

    1. Right-click Printed Documentation.
    2. Select Properties from the fly-out menu.
    3. Select the Generate Word Doc.
    4. Select DOCX in the drop-down list as the Word file format.
    5. Select Save and Generate.

    If that works, you can fine-tune until it doesn't. If it doesn't work, you're probably stuck waiting and waiting and waiting for Adobe to provide the incremental upgrade.

     
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  • Currently Being Moderated
    Mar 14, 2013 1:32 PM   in reply to Flaven

    Same error   Not sure I love the sound of the stuck waiting. And the idea of using my little Win 7 netbook to run RH10 makes me crazy. Hopefully someone will have an answer for me but it doesn't look good......  Thank you all so much for your help. This has been a positive experience and I shall return with MORE questions soon!

     
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  • Currently Being Moderated
    Mar 14, 2013 1:42 PM   in reply to Michelle Bartlett

    Sorry it doesn't work for you, Michelle--it was worth a try. The other option to waiting is reinstalling Word 2010 (or even 2003) if you have it. 2010 works fines with RH10.

     
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  • Currently Being Moderated
    Mar 14, 2013 1:51 PM   in reply to Flaven

    You are correct, I just came to the same conclusion (sadly). Luckily I was on the trial of 365 so nothing to "undo", just cancel and go backwards!

    Thanks so much!

     
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  • Currently Being Moderated
    Mar 15, 2013 5:48 PM   in reply to Flaven

    Flaven,

    I had a thought as I was rereading these posts. I am using Office 2013 in that newfangled 365 "cloud" format. But what if I used the traditional install of Office 2013 on my Windows 8 machine. Do you think I'd still have an issue?

    Michelle

     
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  • Currently Being Moderated
    Mar 16, 2013 1:59 AM   in reply to Michelle Bartlett

    Does the cloud version just give you access to cloud storage or are you actually running Word via the Cloud? I have 365 on some machines but Word is installed in my case.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 16, 2013 6:31 AM   in reply to Peter Grainge

    The short answer is no, I am not running Word via the cloud because I have access to all of the Office programs when I am offline. However once I am online I can save items to my hard drive or on my SkyDrive which is Microsoft's storage cloud. Since I have two machines, one 7, one 8, the draw of 365 was that I could move documents, pictures, etc... easily between the two.

     

    One thing I did notice is that if you look at my product registry Microsoft Word is not listed as one of my programs - i.e. I can't click on it and uninstall. It only lists one line called Microsoft Office 365 Home Premium. Could that be why RH10 doesn't know its installed?

     

    But the registry looks exactly the same on my Win 7 machine and I can run the Printed Documentation function which started this whole discussion. Could it just be a Win 8 problem?

     

    I'm definitely not opposed to going to 2010 but I thought if 2013 worked with RH10, minus some of the quirks, I would go with it. But if the group thinks that 2013 + RH10 + Win 8 = eminent danger, I'll back down to 2010 to alleviate one of my 3 headaches

     
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  • Currently Being Moderated
    Mar 17, 2013 3:17 AM   in reply to Michelle Bartlett

    Then I am not sure why the Properties route is not working for you as it is working for others.

     

    Have you tried both DOC and DOCX and without the PDF option beng selected? Beyond that it may be a case of reverting to Word 2010.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 17, 2013 12:18 PM   in reply to Peter Grainge

    Me either, the only thing I can think of is Windows 8 being the issue. That's why I wanted to know if anyone thought installing the traditional 2013 (versus the new 365 cloud version) would be better. Flaven's reponse of using 2013 - not 365 - seemed to indicate that Windows 8 and 2013 can play nice!

     
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  • Currently Being Moderated
    Mar 17, 2013 1:25 PM   in reply to Michelle Bartlett

    Michelle, it might be worth a try to install the desktop version of Office 2013. The 365 Clod...er..."Cloud" version spends a lot of time wanting you to save your files in the ether--maybe that is what is tripping things up. Let us know if that makes a difference for you.

     
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  • Currently Being Moderated
    Mar 18, 2013 1:48 AM   in reply to Flaven

    Have you set the macro security level to Low?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 18, 2013 6:36 AM   in reply to Peter Grainge

    I believe I have - is there a specific Windows 8 setting that I should look at that you think can help me?

     
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    Mar 18, 2013 6:58 AM   in reply to Michelle Bartlett

    RoboHelp is not going to have any specific Office 2013 or Windows 8 settings as both came after RoboHelp.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 18, 2013 7:09 AM   in reply to Peter Grainge

    Peter, I have my Word Macro Settings set to "Disable all macros with notification" without issue. Michelle, for whatever reason (primarily because Adobe RoboHelp 10 does not officially support Word 2013/356), it does not appear you will be able to use 365 with RH10. I admire your tenacity, but I think it's time to try 2013 or reinstall 2010...

     
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  • Currently Being Moderated
    Mar 18, 2013 7:22 AM   in reply to Flaven

    Thanks Flaven and Peter, I appreciate you hanging in there with me. I found the macro settings you were asking about in Word, I thought you meant on my Windows 8 config. I agree, its time to give up on 365 and go with 2013 or 2010. Flaven, given what you wrote about getting 2013 (the normal install) to work on a Windows 8 machine I am going to try that first and then go to 2010. I will let you know what happens!

     
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  • Currently Being Moderated
    Mar 18, 2013 7:33 AM   in reply to Flaven

    Flaven

     

    I don't know how Adobe have managed to get around the macro settings. Thanks for letting us know that is not the issue.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 18, 2013 1:16 PM   in reply to Peter Grainge

    I just tested Office 365 running Office 2010 on Windows 7 and it generated printed documentation without any problems.

     

    With Office 365, Word is installed on the PC in the same way it always has been. There is an Office on Demand option that enables you to use Office on any PC via the cloud using your subscription. I doubt that is what Michelle was doing so my conclusion is that the issue is with either Office 2013 or Windows 8 or the combo, rather than 365 itself.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 18, 2013 1:24 PM   in reply to Peter Grainge

    Peter, I am successfully running Office 2013 on Windows 8 (64bit) with RH10--so it would seem that the 365 version of Office 2013 is the issue, or something systemic...

     
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  • Currently Being Moderated
    Mar 18, 2013 1:28 PM   in reply to Peter Grainge

    Peter, where did you find the Office on Demand option? Is it within the 365 settings? Or Word itself?

     
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  • Currently Being Moderated
    Mar 18, 2013 1:55 PM   in reply to Michelle Bartlett

    @Flaven

     

    I don't think that Office is any different whether it is under a perpetual licence or a 365 licence. As you and others have 2013 running, I am more inclined to the view it is something in Michelle's environment but if Michelle is going to try with a perpetual licence, that may reveal something.

     

    @Michelle

     

    Office on Demand is covered on the 365 pages on Microsoft's site. See the FAQ page in particular.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 18, 2013 7:04 PM   in reply to Peter Grainge

    After thinking carefully I decided to downgrade to Office 2010. And now I am ready to throw RH10, Office 2010 and my Windows 8 laptop out the window.

     

    I completed the 2010 install and then opened RH10 to generate the printed documentation I have been hoping for. I have tried .doc, .docx and .pdf formats. The program runs through the first few steps to generate the files. Then it hangs on the screen below. At first I thought it was just thinking. But after 20 very very long minutes I tried to Cancel it and then had to kill RH10 via the Task Manager because nothing worked.

     

    I am so frustrated. When the process starting running without error I felt like I had reached the top of the mountain. Now I am just free falling down the other side.... any ideas?

     

    generating_topics.png

     
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  • Currently Being Moderated
    Mar 19, 2013 1:33 AM   in reply to Michelle Bartlett

    Michelle

     

    I will contact you direct later.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 20, 2013 5:01 AM   in reply to Peter Grainge

    I'm sure there are several of you who have lost sleep over my situation so I wanted to give you an update. With Peter's help I was able to get RH10 and Office 2010 running on my Windows 7 machine so I could produce that printed document I needed so desperately. Unfortunately, even after reinstalling RH10 on my Windows 8 machine, the printed document process still dies when its gets to the processing topics stage. We agreed the best course of action is to wipe my Windows 8 machine clean to potentially remove any remnants Office 2013 365 left behind and start over with a clean install of 2010 and RH10. Those are my plans for the weekend wish me luck!

     

    Peter thanks again, you are the greatest! Michelle

     
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  • Currently Being Moderated
    Mar 20, 2013 5:08 AM   in reply to Michelle Bartlett

    You sure know how to plan an exciting weekend!

     

    Just one other thought on the problem. I noticed you had McAfee as your AV program. I haven't seen problems reported recently but that used to cause some issues with Rh. You could do worse than disconnect from the internet and turn off McAfee, then try to print.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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  • Currently Being Moderated
    Mar 20, 2013 8:06 AM   in reply to Peter Grainge

    Tried it... no dice    Will let you know how the restart goes.

     
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  • Currently Being Moderated
    Aug 30, 2013 7:04 AM   in reply to Michelle Bartlett

    Unfortunately, the workaround does not work with Office 2013 64 bit installations.  Sigh...time to wait for Adobe to charge me to fix something that should have worked all along.

     

    edit:  ANOTHER workaround I just found:  Right click on the SSL for Printed Documentation just the same as noted above...but select VIEW instead.  You're not generating it, but you can just save it to the appropriate directory and achieve essentially the same result.

     
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