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JoyChambers
Currently Being Moderated

Dreamweaver 5.5 freezing upon opening

Feb 3, 2013 12:26 PM

Tags: #error #cs5.5 #dreamweaver #freeze

I have had CS5.5 for a little over a year now with no issues.  Until about 2 weeks ago... Now, my Dreamweaver will not open properly.  (All other programs work completely fine - it is just a problem with Dreamweaver.)  It will begin to open, show the pallets and the file bar & the welcome screen, but then it will not respond to anything.  The cursor just spins and I end up having to force quit Dreamweaver after several minutes of waiting.  I am at a loss of what to do.  I have completely uninstalled and reinstalled my entire Creative Suite twice and it changes nothing.  I also made sure that I had all the latest updates installed for CS5.5.

 

I looked on the forums and found something about deleting the preference files, but I can't find what is being referenced.  I don't know if it's different in Mountain Lion now, or what, but the path they say to follow is simply not what I have... I go to Library > Application Support > Adobe > and then there is not a Dreamweaver folder for me to check inside.

 

The only thing that I can think of that has changed was that there was an update to Java the day before I started noticing the Dreamweaver problem.  I have gone through Apple's instructions to disable Java 7 and restore Java 6, but it didn't change the situation either.

 

Any help would be greatly appreciated!

 
Replies
  • Currently Being Moderated
    Feb 4, 2013 7:12 AM   in reply to JoyChambers

    Perhaps you should try to reset your preference settings.  To do this the instructions are posted here:

     

    <http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver- cs4-cs5.html>

     

    Good luck and post back.

     
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  • Currently Being Moderated
    Feb 24, 2013 10:16 AM   in reply to JoyChambers

    Try creating a new admin level user account in your OS.

    http://www.dummies.com/how-to/content/adding-a-new-user-account-in-mac -os-x.html

     

    If that fails, do a clean install

    http://www.adobe.com/support/contact/cscleanertool.html

     

     

     

    Nancy O.

     
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