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wkjeiwoi
wkjeiwoi
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Illustrator CS6 Mac: Beachball upon Launch

Feb 4, 2013 5:51 AM

As of yesterday, Illustrator CS6 has been hanging/going straight to beachball land (OS X) upon launching, either by launching the program itself or by attempting to open Illustrator files.

 

I tossed the Illustrator prefs, but this made no improvement.

 

I can think of no event that might explain this...I'm thinking my only/next step is to re-install Illustrator, unless someone else has an idea about solving this more quickly.

 

Thank you for any ideas!

 

w

393 Views   7 Replies   Latest reply: MikeWenzloff, Feb 4, 2013 9:54 AM
 
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  • Monika Gause
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    1. Monika Gause,
    Feb 4, 2013 9:12 AM   in reply to wkjeiwoi
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    At which point in the startup process does it stop?

     

    You might try:

    - checking fonts

    - checking the printer connection, driver and printer

     
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  • wkjeiwoi
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    2. wkjeiwoi,
    Feb 4, 2013 9:28 AM   in reply to Monika Gause
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    Hi, Monika;

     

    It never stops.

     

    Also, in terms of "checking fonts," what do you suggest in that?

    Additionally, I  have no printer/printer driver.

     

    thank you!

     

    w

     
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  • Larry G. Schneider
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    3. Larry G. Schneider,
    Feb 4, 2013 9:41 AM   in reply to wkjeiwoi
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    For AI to work properly, you will need to have a default printer designated for your system (even if it is a virtual printer).

     
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  • wkjeiwoi
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    4. wkjeiwoi,
    Feb 4, 2013 9:43 AM   in reply to Larry G. Schneider
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    weird..it's never before been an issue...I don't even own a printer...what's the way to get a virtual printer installed?

     

    w

     
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  • MikeWenzloff
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    5. MikeWenzloff,
    Feb 4, 2013 9:48 AM   in reply to wkjeiwoi
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    Do you have Acrobat? If so, install it. It will provide you with a virtual printer (i.e., not a physical printer). Any other PDF printing software, even a free one, will do the same.

     

    Else just install a print driver. Preferably one which is postscript.

     

    In either case, being it is the only print driver on the system, it should become the default printer.

     

    Mike

     
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  • wkjeiwoi
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    6. wkjeiwoi,
    Feb 4, 2013 9:49 AM   in reply to MikeWenzloff
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    Acrobat is already installed...shouldn't it already be in place, in whatever sense Illustrator needs?

     

    nothing appears in the default printer pulldown in system prefs.

     

    tbank you!

     

    w

     
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  • MikeWenzloff
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    7. MikeWenzloff,
    Feb 4, 2013 9:54 AM   in reply to wkjeiwoi
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    I am using Windows OS. In Windows, one can select a printer, virtual or otherwise, and make it the default printer. Seeing how I have never not had a physical printer, nor a Mac, I am out of ideas if Acrobat cannot be made to be the default printer.

     

    Take care, Mike

     
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