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CronosDageCS
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Adobe Flash Professional CS4 freezes when trying to save

Feb 4, 2013 2:02 PM

It doesn't exactly freeze, but the only option is to force quit Adobe Flash Pro CS4 when I open the save dialog on OS X. This results in every project ever being lost.

 

I can export but I cannot Save As. The window opens but no options are clickable, and I can't Cancel.

 

Help.

 

Edit:

 

I have had this problem for two years and I even reinstalled deleted all preference files, no luck.

 

Running latest version of Mountain Lion.

 

I can use the entire app (like change workspace type or menus) but I can't do anything that's greyed out, Save or cancel the Save As... box.

708 Views   8 Replies   Latest reply: moccamaximum, Feb 19, 2013 4:23 PM
 
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  • sinious
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    1. sinious,
    Feb 5, 2013 8:16 AM   in reply to CronosDageCS
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    Try saving down to a lower version of Flash, see if it works (change the filename of course).

     
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  • CronosDageCS
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    2. CronosDageCS,
    Feb 5, 2013 4:13 PM   in reply to sinious
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    What do you mean? How do I do this?

     

    I can edit my old documents but can't "Save As..." so I just use "Save" on a blank template I made and rename it when I close Flash Pro.

     

    I need to fix the actual Save As... problem though, otherwise it is inconvienient.

     
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  • sinious
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    3. sinious,
    Feb 5, 2013 5:28 PM   in reply to CronosDageCS
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    The initial question (and topic) mentioned just "Save" so it's a little confusing.

     

    I see your edit about "grayed out items". Save/Save As are always grayed out if you haven't actually changed the document. If you open it, make any change at all, it shouldn't be gray. Is that the case?

     

    Aside that, Save As not working, you should consider the old .zip fix to see if it works for you (although you will need windows on VMWare or perhaps newer versions of some OSX apps support .zip repair):

    http://blogs.adobe.com/flashpro/2012/07/24/unexpected-file-format-erro r-on-opening-flash-files-using-flash-cs5-5/

     

    That may repair your issue.

     

    If not and it's nothing proprietary you can shoot me a PM with a direct download to the FLA and I can see if I can repair or salvage it.

     

    Always keep several backups and never save over a network!

     
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  • CronosDageCS
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    4. CronosDageCS,
    Feb 6, 2013 3:29 PM   in reply to sinious
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    The question is actually very specific and you're terribly wrong.

     

    When using Save As... the location box is sometimes greyed out (I deleted all preferences to fix this) but the problem is that I can't click the "Save" button or anything in the "save location" dialogue sort of box. http://cl.ly/MiZl/Screenshot%202013-02-06%20at%206.27.36%20pm.png

    The above project was not saved because that's impossible.

     

    Anything in that Save As:, Where: and Format: box is unclickable. I can't cancel, so the project is lost forever. I can't save. I can't change the save location. If I want to keep working I have to keep Flash open indefinitely.

     

    This also applies to any file browsing in Flash Pro CS4. I can't import music to my library, for example.

     
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  • sinious
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    5. sinious,
    Feb 6, 2013 4:12 PM   in reply to CronosDageCS
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    I meant the File->Save option should not be gray if you "make a change" anywhere in the document. I only have access to an OSX Server remotely to illustrate this point so SimpleText should help you understand what I mean by a grayed out menu item:

     

    gray1.jpg

     

    The big red arrow.

     

    You can get to the Save As dialog so clearly grayed out menu items wasn't the issue. Moving on..

     

    Your screenshot buttons may be unresponsive but they also aren't "grayed out". Here's a Save dialog with a truely grayed out button:

     

    gray2.jpg

     

    Your button is not grayed out.

     

    Accurately describing your issue here will help quite a bit. The "save crash" issue has been so rampant it's the first suggestion I had so I offered it. Often repairing the FLA fixed the saving mechanism.

     

    In your case I honestly haven't come across your issue so I have no more suggestions outside reinstall Flash completely.  Good luck.

     
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  • CronosDageCS
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    6. CronosDageCS,
    Feb 8, 2013 9:14 PM   in reply to sinious
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    please read for once

     

    the entire application was greyed out with original preferences, so i had to delete the preferences

     

    i also already mentioned i reinstalled

     
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  • CronosDageCS
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    7. CronosDageCS,
    Feb 19, 2013 12:38 PM   in reply to CronosDageCS
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    looking4fix

     
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  • moccamaximum
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    8. moccamaximum,
    Feb 19, 2013 4:23 PM   in reply to CronosDageCS
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    From your screenshots i get the impression that the save as dialog is somehow glitched into the document panel. So while its visible it could be that it has no focus and thus neither keyboard or mouse works on it.

    Try to use Window>hidePanels beforw you open the save as dialog and see if that fixes your problem. Under Windows the default shortcut is F4.

     
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