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Currently Being Moderated

Photoshop crashes at start up.

Feb 4, 2013 1:40 PM

Windows 8

 
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  • Currently Being Moderated
    Feb 4, 2013 6:02 PM   in reply to MGM Marty

    Moving this discussion to the Photoshop General Discussion forum.

     

    Can you please provide a few more details.  What version of Photoshop are you attempting to utilize?  Did it work for you previously?  If so what has changed on your system?  Do you receive a specific error message when Photoshop crashes?

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
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    Feb 4, 2013 7:01 PM   in reply to MGM Marty

    >Photoshop crashes at start up.

     

    No it doesn't.  Windows 7

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 7:56 AM   in reply to MGM Marty

    Does it crash on saving any specific project or happens with all the projects? Check the same with new files.

     

    Try resetting the PS CS6 preferences and check if its an issue with corrupt preferences : http://forums.adobe.com/thread/375776

     

    Try to open PS CS6 in Plugin Disabled mode and check the same. For that Press Shift+PS CS6 icon and hit Yes.

     
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  • Noel Carboni
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    Feb 5, 2013 8:46 AM   in reply to MGM Marty

    Please look in your Application event log to see what module is crashing.  But I'm making a guess that it's the display driver.

     

    What video card do you have, and what display driver version?

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 8:47 AM   in reply to MGM Marty

    You need to go to OS Event Viewer (see OS Help).  Ideally you want to find the Faulting Module listed in the report.

     
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  • Noel Carboni
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    Dec 23, 2006
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    Feb 5, 2013 8:57 AM   in reply to MGM Marty

    Maybe rather than ask here you should go get more familiar with your operating system, for example learn how to ask it for Help to do things.

     

    How is it you don't know what hardware is in your computer?  Was it a gift?

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 9:01 AM   in reply to Noel Carboni

    Noel, it may come as a shock but I am sure a many use the computer like the TV.  Turn it on run programs, turn it off.

     
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  • Noel Carboni
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    Feb 5, 2013 9:04 AM   in reply to Curt Y

    That's why they invented the Mac.  PCs don't work that way.  You have to be a bit more involved or you get into "can't get there from here" situations.  I don't say it's a good thing, but it's reality.

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 9:36 AM   in reply to MGM Marty

    PS does not work well with 2 graphics cards.  Disable the Intell 4000.  May have to do a web search to see how that is done on your machine.

     

    For the nVidia card go the the makers website and download the latest driver for your card.

     
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  • Currently Being Moderated
    Feb 5, 2013 9:49 AM   in reply to MGM Marty

    Great! Your problem is CoolType.  Delete this or make it unavailble. 

     
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  • Noel Carboni
    23,514 posts
    Dec 23, 2006
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    Feb 5, 2013 10:56 AM   in reply to MGM Marty

    CoolType is part of Photoshop, is it not?  I'm not sure removing it is a proper option.

     

    Maybe the thing to do would be to diagnose possible issues with installed fonts...

     

    http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.h tml

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 11:30 AM   in reply to MGM Marty

    This font has caused problems in past.  Read this link.  http://forums.adobe.com/message/4154572?tstart=0

     
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  • Noel Carboni
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    Dec 23, 2006
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    Feb 5, 2013 11:48 AM   in reply to Curt Y

    Just to be clear, CoolType is not a font, it's a subsystem in Photoshop for rendering text.  It might be getting corrupted by a bad font (of as yet unknown name) being loaded into Photoshop at startup.

     

    -Noel

     
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  • Noel Carboni
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    Dec 23, 2006
    Currently Being Moderated
    Feb 5, 2013 4:51 PM   in reply to MGM Marty

    Look up at post number 18 just above, and follow the link I posted.

     

    Follow the instructions on the page it leads you to.  It's got quite a bit of info on font issues and how to find them.

     

    -Noel

     
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