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viveredesign
viveredesign
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File Info Hangs Photoshop?

Feb 5, 2013 7:35 AM

Tags: #file #cs6 #info

Hello.

 

I was trying to change the copyright information on a few photos in PS, but every time I open the File Info dialog (ctrl-alt-shift-i) the dialog comes up empty and hangs photoshop. Even if I open PS with a new document and try to open File Info, it still hangs.

 

Has anyone else noticed this issue and is there a workaround?

 

Here's my version:

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

578 Views   18 Replies   Latest reply: viveredesign, Feb 6, 2013 11:14 AM
 
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  • c.pfaffenbichler
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    1. c.pfaffenbichler,
    Feb 5, 2013 7:41 AM   in reply to viveredesign
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    Just to make sure: Have you tried the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance etc.)?

     
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  • Curt Y
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    2. Curt Y,
    Feb 5, 2013 7:44 AM   in reply to viveredesign
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    What file format?  Will file info work in Bridge?

     
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  • viveredesign
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    3. viveredesign,
    Feb 5, 2013 8:34 AM   in reply to Curt Y
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    Hello,

     

    I deleted my settings/prefs file, but the problem remains. The file format doesn't matter--I just create a new PS document, then select File Info, and the file info dialog is blank and hangs PS. Based on the replies, others are not having this problem?

     
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  • c.pfaffenbichler
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    4. c.pfaffenbichler,
    Feb 5, 2013 8:38 AM   in reply to viveredesign
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    Have you tried starting from a new user account?

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    5. Noel Carboni,
    Feb 5, 2013 8:44 AM   in reply to viveredesign
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    Just to confirm it's not a universal problem:  File - File Info works fine for me here with Photoshop 13.0.1 on Windows 7.

     

    ScreenGrab_02_05_2013_114325.png

     

    -Noel

     
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  • Curt Y
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    6. Curt Y,
    Feb 5, 2013 8:49 AM   in reply to viveredesign
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    Open Bridge and see if File Info works there.  May give another clue as to what is happening.

     
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  • viveredesign
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    7. viveredesign,
    Feb 5, 2013 9:05 AM   in reply to Curt Y
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    Hi Curt,

     

    It hangs in Bridge too. Looks like it works fine on another system in our office, so it's this install specifically that's troubled. I also tried holding down shift to not load the plug-ins, but it also hung. Also restarted system, to no avail. Picture of hung File Info dialog shown below.

     

    EDIT: I just realized I can press ESC to dismiss the dialog, so at least it dosn't fully crash the application.

     

    Capture.JPG

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Feb 5, 2013 9:11 AM   in reply to viveredesign
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    Has it ever worked for you on that particular system?

     

    Inability to put up a dialog that's essentially text boxes kind of indicates a basic system problem.  Do you see trouble in any other application?

     

    Since you're able to run Photoshop prior to trying File - File Info, try to see if disabling the use of the GPU helps (not that there's much connection, but indirectly a display driver problem might ultimately cause it.  In other words, in Edit - Preferences - Performance, uncheck the [  ] Use Graphics Processor checkbox and close out and restart Photoshop before testing.

     

    -Noel

     
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  • Curt Y
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    9. Curt Y,
    Feb 5, 2013 9:11 AM   in reply to viveredesign
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    Did it work correctly before or has it never worked?   Does everything else work?

     

    I see this is a DNG file.  Does it do the same for a jpeg file?

     
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  • viveredesign
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    10. viveredesign,
    Feb 5, 2013 9:19 AM   in reply to Curt Y
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    Hello.

     

    Disabling GPU: no difference.

    File info on JPG (in Bridge): no difference.

     

    I really don't want to spend the time re-installing the CS6 suite. Perhaps I'll try copying the C:\Program Files (x86)\Common Files\Adobe\XMP from the working system on top of the non-working system (assuming that's where this File Info panel runs from)?

     
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  • Curt Y
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    11. Curt Y,
    Feb 5, 2013 9:40 AM   in reply to viveredesign
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    The file you stated is a 32 bit file.  Are you running in 32 bit or 64 bit mode?

     

    Might try starting it in opposite mode and see if it has same problem.

     
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  • viveredesign
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    12. viveredesign,
    Feb 5, 2013 9:56 AM   in reply to Curt Y
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    Hello. I'm running 64bit, but don't have PS 32bit installed. I ran 32bit Bridge, and selected file info for a JPG and it shows the same blank dialog box.

     

    Is there a 64bit version of the XMP binaries that I should replace? Is the Flash Player an integral part of XMP/File Info (I see .swf files in the XMP directories)?

     
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  • Curt Y
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    13. Curt Y,
    Feb 5, 2013 10:06 AM   in reply to viveredesign
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    viveredesign wrote:

     

    Hello. I'm running 64bit, but don't have PS 32bit installed. I ran 32bit Bridge, and selected file info for a JPG and it shows the same blank dialog box.

     

    THis does not make any sense if talking about CS6.  Bridge is a part of PS so if you have 32 bit Bridge you should have 32 bit PS.

     

     

     

    Is there a 64bit version of the XMP binaries that I should replace? Is the Flash Player an integral part of XMP/File Info (I see .swf files in the XMP directories)?

     

    Here you are above my pay grade.  Trying to figure out which file runs the File Info is beyond me.

     

    If you open File in Windows Explorer can you bring up File Info?  If not maybe the problem lies in the OS.

     
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  • viveredesign
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    14. viveredesign,
    Feb 5, 2013 10:28 AM   in reply to Curt Y
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    Hello. During installation, I chose not to install 32 bit PS because I'd never use it. I don't think I had a choice of which Bridge(s) got installed.

     

    I can easily bring up a file-properties dialog in the OS... this seems not related to that at all--it looks like whatever runs inside the File Info dialog ("Powered By XMP") is not launching.

     

    Oh well. Looks like I'm going to have to take a few hours and re-install the suite and all my customizations. How difficult is that process? Would installing on top of itself work? Is there a FAQ about saving all of my customizations (e.g., where they are in the filesystem, etc.)?

     
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  • Noel Carboni
    21,024 posts
    Dec 23, 2006
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    15. Noel Carboni,
    Feb 5, 2013 10:52 AM   in reply to viveredesign
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    There's this page describing where Photoshop keeps its bits...

     

    http://helpx.adobe.com/photoshop/kb/preference-file-names-locations-ph otoshop.html

     

    -Noel

     
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  • Robert Shomler
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    16. Robert Shomler,
    Feb 6, 2013 7:05 AM   in reply to Noel Carboni
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    Metadata File Info - some xmp description from the Adobe developer - written for CS4 but similar files same path for CS 5 and 6.

     

    http://blogs.adobe.com/gunar/2009/05/cs4_metadata_file_info_mru_tweaks .html

     

    Windows 7 path:   [user]\AppData\Local\Adobe\XMP\File Info\2.0\

     

    Last folder name will be 3.0 or 4.0 for cs5 or 6.

     

    A guess?  File Info launch might have problems if it encounters difficulty accessing this data.

     
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  • viveredesign
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    17. viveredesign,
    Feb 6, 2013 9:25 AM   in reply to Robert Shomler
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    Thanks for the suggestion.

     

    I didn't find any files matching with "mru" in the name (I'm running CS6), but did find "FileInfoLibraryPrefs.xml" which contains:

     

    <xfi:libraryprefs xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">

              <xfi:dialogSize width="977" height="753" minWidth="640" minHeight="480"/>

    </xfi:libraryprefs>

     

    I renamed it, started Bridge, selected file-info for a file, it still came up blank, but it did drop in a new "FileInfoLibraryPrefs.xml" file with the following:

     

    <xfi:libraryprefs xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">

              <xfi:dialogSize width="680" height="620" minWidth="640" minHeight="480"/>

    </xfi:libraryprefs>

     

    Anyway, it didn't work after a second try.

     

     

    Also, I have Bridge CS3 installed on my system (still using the old Version Cue), and that File Info XMP dialog comes up fine.

     
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  • viveredesign
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    18. viveredesign,
    Feb 6, 2013 11:14 AM   in reply to viveredesign
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    I finally got it working. After looking through the registry, reinstalling Flash, I chose to open up my Adobe Creative Suite CS6 payload and install the non-x64 version of Photoshop (hadn't installed it before). It likely re-wrote the files/registry of the XMP stuff and that seemed to get the File Info (XMP) panels to show, and I didn't have to uninstall Creative Suite and have to manually port all my customizations. I post this here in case anyone has this trouble in the future. Thanks for all the replies and support!

     
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