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Currently Being Moderated

File Info Hangs Photoshop?

Feb 5, 2013 7:35 AM

Tags: #file #cs6 #info

Hello.

 

I was trying to change the copyright information on a few photos in PS, but every time I open the File Info dialog (ctrl-alt-shift-i) the dialog comes up empty and hangs photoshop. Even if I open PS with a new document and try to open File Info, it still hangs.

 

Has anyone else noticed this issue and is there a workaround?

 

Here's my version:

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

 
Replies
  • Currently Being Moderated
    Feb 5, 2013 7:41 AM   in reply to viveredesign

    Just to make sure: Have you tried the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance etc.)?

     
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  • Currently Being Moderated
    Feb 5, 2013 7:44 AM   in reply to viveredesign

    What file format?  Will file info work in Bridge?

     
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  • Currently Being Moderated
    Feb 5, 2013 8:38 AM   in reply to viveredesign

    Have you tried starting from a new user account?

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 5, 2013 8:44 AM   in reply to viveredesign

    Just to confirm it's not a universal problem:  File - File Info works fine for me here with Photoshop 13.0.1 on Windows 7.

     

    ScreenGrab_02_05_2013_114325.png

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 8:49 AM   in reply to viveredesign

    Open Bridge and see if File Info works there.  May give another clue as to what is happening.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 5, 2013 9:11 AM   in reply to viveredesign

    Has it ever worked for you on that particular system?

     

    Inability to put up a dialog that's essentially text boxes kind of indicates a basic system problem.  Do you see trouble in any other application?

     

    Since you're able to run Photoshop prior to trying File - File Info, try to see if disabling the use of the GPU helps (not that there's much connection, but indirectly a display driver problem might ultimately cause it.  In other words, in Edit - Preferences - Performance, uncheck the [  ] Use Graphics Processor checkbox and close out and restart Photoshop before testing.

     

    -Noel

     
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  • Currently Being Moderated
    Feb 5, 2013 9:11 AM   in reply to viveredesign

    Did it work correctly before or has it never worked?   Does everything else work?

     

    I see this is a DNG file.  Does it do the same for a jpeg file?

     
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  • Currently Being Moderated
    Feb 5, 2013 9:40 AM   in reply to viveredesign

    The file you stated is a 32 bit file.  Are you running in 32 bit or 64 bit mode?

     

    Might try starting it in opposite mode and see if it has same problem.

     
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  • Currently Being Moderated
    Feb 5, 2013 10:06 AM   in reply to viveredesign

    viveredesign wrote:

     

    Hello. I'm running 64bit, but don't have PS 32bit installed. I ran 32bit Bridge, and selected file info for a JPG and it shows the same blank dialog box.

     

    THis does not make any sense if talking about CS6.  Bridge is a part of PS so if you have 32 bit Bridge you should have 32 bit PS.

     

     

     

    Is there a 64bit version of the XMP binaries that I should replace? Is the Flash Player an integral part of XMP/File Info (I see .swf files in the XMP directories)?

     

    Here you are above my pay grade.  Trying to figure out which file runs the File Info is beyond me.

     

    If you open File in Windows Explorer can you bring up File Info?  If not maybe the problem lies in the OS.

     
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  • Noel Carboni
    23,455 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 5, 2013 10:52 AM   in reply to viveredesign

    There's this page describing where Photoshop keeps its bits...

     

    http://helpx.adobe.com/photoshop/kb/preference-file-names-locations-ph otoshop.html

     

    -Noel

     
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  • Currently Being Moderated
    Feb 6, 2013 7:05 AM   in reply to Noel Carboni

    Metadata File Info - some xmp description from the Adobe developer - written for CS4 but similar files same path for CS 5 and 6.

     

    http://blogs.adobe.com/gunar/2009/05/cs4_metadata_file_info_mru_tweaks .html

     

    Windows 7 path:   [user]\AppData\Local\Adobe\XMP\File Info\2.0\

     

    Last folder name will be 3.0 or 4.0 for cs5 or 6.

     

    A guess?  File Info launch might have problems if it encounters difficulty accessing this data.

     
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