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CS6 Error 16

Feb 5, 2013 8:54 AM

Tags: #error_16

Hi

 

Everything working great until this morning. Opened CS6 and Lightroom almost at the same time and PS crashed. Tried again and got the dreaded Error 16 message.

Have repaired and checked the permissions fro Adobe PCD and SLStore folders. Have re downloaded a trial version and installed it twice with no avail. Rebooted the machine. Checked the last install log and everything looked fine. No errors at all.

Had a CS5.1 installed on the same machine and it came in with the same error when opening. Have since uninstalled that version.

Deleted the preference files.

Incidently the the Error 16 message kicks in before it has had time to rewrite the new plist files. I am assuming that that the problem may lie in a corrupt system file or folder due to try in to open both apps at the nearly the same time or am I clutching at straws.

I am a very busy working photographer so I need to get this fixed fast.

Thanks guys

 

OSX 10.8.2

MacBook Pro

 
Replies
  • Currently Being Moderated
    Jun 9, 2013 3:16 PM   in reply to weedinner

    Thanks for posting weedinner. I had the same problem and your solution is the only one that pointed me in the right direciton. My situation is a little different and so was my fix so I'll share it for anyone else searching.

     

    All my Adobe CS5.5 apps were hanging up just after launching. "Not Responding". I didn't know it was Error: 16 until I created a new user account on my Mac and then would get the Error:16 for every Adobe CS5.5 app. All my SLStore and Adobe PCD permissions were set correctly.

     

    Your post made me think that there might be something wrong with the .lic files. I checked a previous backup and noticed I only had one .lic file. My new install had three. Two were dated the day I installed and one was dated a few days later. I save a copy just in case and deleted the third one. My apps started up without a problem after that. A new .lic file was created and dated for today.

     

    I'm pretty sure I know what caused the problem. I installed CS6 first and then CS5.5 a few days later (didn't realize I needed dual core). All the 5.5 apps worked fine until I opened InDesign CS6 which will run on my Core Duo mac. Using two versions of CS must have confused the licensing. We'll see if I can still use InDesign CS6 without this happening again. At least now I know how to fix it.

     

    Hopefully this helps others too.

     
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