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attm&pmanger
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RH 8 HTML Freezing from Starter

Feb 5, 2013 4:07 PM

My PC has been having latency issues and I'm not sure if it's due to RH 8 , the only Adobe program in my Technical Communication Suite that I use heavily.  Just in case it's the machine itself, I have opened a ticket with my corporate help desk.

 

Here is the issue - my RH 8 project won't open when I select it from the project list in Starter.  It freezes up, something it's been doing for the past few days and something I believe it has been hinting at for the past few months by making me delete the .cpd file before launching it. 

 

I hope I've provided sufficient info for assistance with trouble shooting. 

 

Is this a known issue, and if so, what's the work around?

 
Replies
  • RoboColum(n)
    5,358 posts
    Oct 8, 2004
    Currently Being Moderated
    Feb 6, 2013 2:56 AM   in reply to attm&pmanger

    There is no reason why RH* should freeze as far as I know. Can you tell us a bit more about your operating system and PC specification though.

     
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    Feb 6, 2013 1:25 PM   in reply to attm&pmanger

    What's your O/S? 32 or 64-bit? 2.92 GB of RAM isn't much, but you bump into a ceiling limit with some O/S's

     
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    Feb 11, 2013 3:26 PM   in reply to attm&pmanger

    Hi

     

    Close Robohelp. Open Run Command, type regedit. In the Registory Editor, go to HKEY_CURRENT_USER\Software\Adobe\Robohelp\8.00. Highlight the 8.00 folder and click on File (at the top) and then click Export (Save it to your desktop). This way you can create a backup of this 8.00 folder. Once the backup is created on your desktop or any other location in your computer, then delete this 8.00 folder. Launch Robohelp 8 and then try to observe the behavior of Robohelp 8.

     

    Hope it helps

     

    Thanks

    VJ

     
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