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Error importing XDCAM Footage

Feb 5, 2013 4:51 PM

Hi guys,

Were having a massive problem with CS6 here, we can no longer import XDCAM footage using the media browser directly from the deck, or from a copy of the disc on a harddrive.

The problem is occuring on mac and PC, We have 10 seats of premiere, it occurs on all of them.

All the suites are up to date, and we dont have any weird codec packs installed.

Im totally stuck on this, and its become a major issue as a lot of our clients bring in media on XDCAM and we dont have the time to transcode hours of footage when premiere is supposed to import it natively.

2069 Views 57 Replies Latest reply: Pete Berthet, Feb 20, 2013 1:28 PM

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2,858 posts
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1. joe bloe premiere,

Feb 5, 2013 5:12 PM in reply to Pete Berthet

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...we can no longer import XDCAM footage
Has the source of your XDCAM footage changed?
...directly from the deck, or from a copy of the disc on a harddrive.
Always copy the entire contents of the disk to an internal drive before import.
..The problem is occuring on mac and PC...
Again, this seems to point to the media or your method of import.
..premiere is supposed to import it natively.
It does. You said yourself that it stopped working.
I'm thinking suspicious media or method.

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2. needles27,

Feb 5, 2013 5:17 PM in reply to Pete Berthet

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Have you tried bringing it over via Prelude? I just had no problems with XDCAM footage when I started the process with Prelude.

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3. Pete Berthet,

Feb 5, 2013 5:21 PM in reply to joe bloe premiere

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Sorry i forgot to mention it DID work under CS5.5
Hasnt worked under CS6 at all

The source of our XDCAM footage changes with every job, but so far none of it has been able to import correctly.

Im pretty confidant we arent doing anything wrong here, ive seen a bunch of people having the same problem but noone seems to know how to fix it and adobe arent being overly helpful.

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4. Pete Berthet,

Feb 5, 2013 5:23 PM in reply to needles27

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needles27 wrote:

Have you tried bringing it over via Prelude? I just had no problems with XDCAM footage when I started the process with Prelude.

Yeah ive tried bringing it in through every part of the CS6 package that would have a chance of doing it, nothing has worked.

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5. Pete Berthet,

Feb 5, 2013 5:28 PM in reply to joe bloe premiere

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It does. You said yourself that it stopped working.
I'm thinking suspicious media or method.

Just to be clear here,
Our normal workflow for XDCAM is to dump the entire contents off the XDCAM disc onto a shared fibre SAN array.
From there we used to be able to import directly into premiere using its media browser and everything was great!

Now, i get an importer generic error.

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6. joe bloe premiere,

Feb 5, 2013 5:32 PM in reply to Pete Berthet

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Any systems still running CS5.5?
Does everything work fine there?

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7. Pete Berthet,

Feb 5, 2013 5:35 PM in reply to joe bloe premiere

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joe bloe premiere wrote:

Any systems still running CS5.5?
Does everything work fine there?

sadly no we rolled out the upgrade office wide.
if i have some time i can reload it on one of the edit suites to test

i initially suspected a codec problem, but sonys XDCAM transfer reads everything just fine.

Its only premiere that falls off the horse

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8. joe bloe premiere,

Feb 5, 2013 5:37 PM in reply to Pete Berthet

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Have you tried moving the media to a local drive
instead of importing via shared fibre SAN array?

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9. Pete Berthet,

Feb 5, 2013 5:46 PM in reply to joe bloe premiere

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joe bloe premiere wrote:

Have you tried moving the media to a local drive
instead of importing via shared fibre SAN array?
yup tried that too, no dice

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10. joe bloe premiere,

Feb 5, 2013 6:03 PM in reply to Pete Berthet

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¯\(°_o)/¯

If you have clients waiting, re-install 5.5 on at least one of your 10 systems.
I've never had this problem, and at this point I'm not of much use.

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11. Pete Berthet,

Feb 5, 2013 6:10 PM in reply to joe bloe premiere

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yeah cheers joe i know its a bit of a weird one

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12. Jim Simon,

Feb 5, 2013 7:29 PM in reply to Pete Berthet

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Try this.

FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?

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13. Pete Berthet,

Feb 5, 2013 7:39 PM in reply to Jim Simon

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Jim Simon wrote:

Try this.

FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?
im not missing the sequence settings or codecs, they are both there. I just cant import .mxf media from an XDCAM.
Using gspot ive tested and confirmed that the codecs are installed on the systems.

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14. Jim Simon,

Feb 5, 2013 7:43 PM in reply to Pete Berthet

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Still...the deactivate/reactivate process may restore things.

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15. Pete Berthet,

Feb 5, 2013 7:46 PM in reply to Jim Simon

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ive tried doing a fresh install on one machine, including a fresh windows install. Still no good

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16. Pete Berthet,

Feb 6, 2013 2:46 PM in reply to Pete Berthet

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Someone... anyone.... help

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17. Kevin Monahan,

Feb 6, 2013 2:50 PM in reply to Pete Berthet

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Have you deactivated/reactivated yet?

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18. Pete Berthet,

Feb 6, 2013 3:27 PM in reply to Kevin Monahan

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Hi Kevin

Ive tried that on one system this morning, fresh install of prem as well. after running CScleaner.

Still no XDCAM for me

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19. Jim Simon,

Feb 6, 2013 4:14 PM in reply to Pete Berthet

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How about other MPEG based media? Does that work?

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20. Pete Berthet,

Feb 6, 2013 4:43 PM in reply to Jim Simon

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yup. everything else works just fine.

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21. joe bloe premiere,

Feb 6, 2013 4:45 PM in reply to Pete Berthet

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Can you post a clip that you are unable to load for testing?

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22. Pete Berthet,

Feb 6, 2013 4:50 PM in reply to joe bloe premiere

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Ive uploade one of the clip directories to yousendit here https://www.yousendit.com/download/UW16V0p4ZEtsMHp2bk1UQw

This plays in xdcam transfer and VLC player without an issue, cant import into prem however

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23. joe bloe premiere,

Feb 6, 2013 4:57 PM in reply to Pete Berthet

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Hmmm... doesn't work here either.

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24. Pete Berthet,

Feb 6, 2013 4:59 PM in reply to joe bloe premiere

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Thats the error.. glad im not the only one.

Was starting to feel like i was going a bit mad

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25. joe bloe premiere,

Feb 6, 2013 5:02 PM in reply to Pete Berthet

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GSpot:
Files would not import either through media browser, or directly.

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26. Pete Berthet,

Feb 6, 2013 5:02 PM in reply to joe bloe premiere

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gspot is reporting the same for me

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27. joe bloe premiere,

Feb 6, 2013 5:15 PM in reply to Pete Berthet

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In CS5, I get an error for one file:
The rest of the files import like this in CS5...
all audio files are either flatline or noise, duration: 21:10
with one video file of bars duration: 21:09

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28. Pete Berthet,

Feb 6, 2013 5:17 PM in reply to joe bloe premiere

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thats correct, the clip i uploaded was just bars off the camera

lines up with what ive been seeing too, wasnt ever a problem with CS5.. suddenly CS6 hates it.

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29. joe bloe premiere,

Feb 6, 2013 5:21 PM in reply to Pete Berthet

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The source of our XDCAM footage changes with every job, but so far none of it has been able to import correctly.
Specifically what camera produced this media?

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30. Pete Berthet,

Feb 6, 2013 5:39 PM in reply to joe bloe premiere

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i think it may have been a sony ex-3, but we werent involved in production so im not 100% sure

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31. Jim Simon,

Feb 6, 2013 5:47 PM in reply to Pete Berthet

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Ive uploade one of the clip directories

One thing I notice is that Media Browser doesn't see this as XDCAM media, only as a File Directory. This makes me wonder if you've transfered the entire top level BPAV folder from the card.

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32. lasvideo,

Feb 6, 2013 5:50 PM in reply to joe bloe premiere

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I tried loading all the clips in the folder into CS6 on a PC. Only the audio loaded and there wasnt any indication of audio on the clip.

VLC opened only C0001SO1 and C0001VO1 which displayed bars.

A clip that wouldnt load in PrP was identified by Mediainfo as a MXF OP1a media.

The clip that opened in VLC was identified as an MXF MPEG-4 visual PAL media with 4 Alaw audio tracks

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33. Pete Berthet,

Feb 6, 2013 5:51 PM in reply to Jim Simon

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i have, i just didnt upload all of it.
the rest of the disc exists, and when i look at it through media browser it does list the folder as XDCAM HD... just wont open it

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34. Jim Simon,

Feb 6, 2013 5:56 PM in reply to Pete Berthet

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OK.

About all I can think of now is to test XDCAM from a different camera.

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35. Pete Berthet,

Feb 6, 2013 5:57 PM in reply to Jim Simon

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ive taken a couple of different XDCAM formats for a spin, including a JVC and the same issue occured

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36. Jim Simon,

Feb 6, 2013 6:01 PM in reply to Pete Berthet

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Very weird, man.

I wonder if anyone has gotten XDCAM media to work with CS6. I'm not aware of an outcry among users about this media.

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37. Pete Berthet,

Feb 6, 2013 6:03 PM in reply to Jim Simon

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ive seen a couple people with the same issue as mine.. im not sure how prolific XDCAM media is in the real world though.. we use it a lot, but certainly dont see as much of it as say canon 5d footage..

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38. Pete Berthet,

Feb 7, 2013 2:33 PM in reply to Pete Berthet

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Do any of the very bright people at adobe have any idea why this is occuring ?

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39. joe bloe premiere,

Feb 7, 2013 3:53 PM in reply to Pete Berthet

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At this point, I would suggest re-installing CS5.5 on at least one
of your 10 systems, and use it to flip all of your XDCAM footage
to a lossless codec for distribution on your shared SAN array.

Not ideal... but at least you can keep pushing stuff out the door
while the fine folks at adobe work out a fix.
CS5.5 and CS6 can happily co-exist on the same system,
but you might need to install 5.5 first.

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