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Error importing XDCAM Footage

Feb 5, 2013 4:51 PM

Hi guys,

 

Were having a massive problem with CS6 here, we can no longer import XDCAM footage using the media browser directly from the deck, or from a copy of the disc on a harddrive.

 

The problem is occuring on mac and PC, We have 10 seats of premiere, it occurs on all of them.

All the suites are up to date, and we dont have any weird codec packs installed.

 

Im totally stuck on this, and its become a major issue as a lot of our clients bring in media on XDCAM and we dont have the time to transcode hours of footage when premiere is supposed to import it natively.

 
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  • joe bloe premiere
    4,391 posts
    Dec 6, 2009
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    Feb 5, 2013 5:12 PM   in reply to Pete Berthet
    ...we can no longer import XDCAM footage

    Has the source of your XDCAM footage changed?

    ...directly from the deck, or from a copy of the disc on a harddrive.

    Always copy the entire contents of the disk to an internal drive before import.

    ..The problem is occuring on mac and PC...

    Again, this seems to point to the media or your method of import.

    ..premiere is supposed to import it natively.

    It does.  You said yourself that it stopped working.

    I'm thinking suspicious media or method.

     
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    Feb 5, 2013 5:17 PM   in reply to Pete Berthet

    Have you tried bringing it over via Prelude?  I just had no problems with XDCAM footage when I started the process with Prelude. 

     
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  • joe bloe premiere
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    Feb 5, 2013 5:32 PM   in reply to Pete Berthet

    Any systems still running CS5.5?

    Does everything work fine there?

     
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  • joe bloe premiere
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    Feb 5, 2013 5:37 PM   in reply to Pete Berthet

    Have you tried moving the media to a local drive

    instead of importing via shared fibre SAN array?

     
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  • joe bloe premiere
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    Feb 5, 2013 6:03 PM   in reply to Pete Berthet

    ¯\(°_o)/¯

     

    If you have clients waiting, re-install 5.5 on at least one of your 10 systems.

    I've never had this problem, and at this point I'm not of much use.

     
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    Feb 5, 2013 7:43 PM   in reply to Pete Berthet

    Still...the deactivate/reactivate process may restore things.

     
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    Feb 6, 2013 2:50 PM   in reply to Pete Berthet

    Have you deactivated/reactivated yet?

     
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    Feb 6, 2013 4:14 PM   in reply to Pete Berthet

    How about other MPEG based media?  Does that work?

     
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  • joe bloe premiere
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    Feb 6, 2013 4:45 PM   in reply to Pete Berthet

    Can you post a clip that you are unable to load for testing?

     
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  • joe bloe premiere
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    Feb 6, 2013 4:57 PM   in reply to Pete Berthet

    Hmmm... doesn't work here either.

    failure.PNG

     
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  • joe bloe premiere
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    Feb 6, 2013 5:02 PM   in reply to Pete Berthet

    GSpot:

    gspot.PNG

    Files would not import either through media browser, or directly.

     
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  • joe bloe premiere
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    Feb 6, 2013 5:15 PM   in reply to Pete Berthet

    In CS5, I get an error for one file:

    CS5error.PNG

    The rest of the files import like this in CS5...

    all audio files are either flatline or noise, duration: 21:10

    with one video file of bars duration: 21:09

    CS5.PNG

     
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  • joe bloe premiere
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    Feb 6, 2013 5:21 PM   in reply to Pete Berthet
    The source of our XDCAM footage changes with every job, but so far none of it has been able to import correctly.

    Specifically what camera produced this media?

     
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    Feb 6, 2013 5:47 PM   in reply to Pete Berthet
    Ive uploade one of the clip directories

     

    One thing I notice is that Media Browser doesn't see this as XDCAM media, only as a File Directory.  This makes me wonder if you've transfered the entire top level BPAV folder from the card.

     
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    Feb 6, 2013 5:50 PM   in reply to joe bloe premiere

    I tried loading all the clips in the folder into CS6 on a PC. Only the audio loaded and there wasnt any indication of audio on the clip.

     

    VLC opened only C0001SO1 and C0001VO1 which displayed bars.

     

    A clip that wouldnt load in PrP was identified by Mediainfo as a MXF OP1a  media.

     

    The clip that opened in VLC was identified as an MXF MPEG-4 visual PAL media with 4 Alaw audio tracks

     
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    Feb 6, 2013 5:56 PM   in reply to Pete Berthet

    OK.

     

    About all I can think of now is to test XDCAM from a different camera.

     
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    Feb 6, 2013 6:01 PM   in reply to Pete Berthet

    Very weird, man.

     

    I wonder if anyone has gotten XDCAM media to work with CS6.  I'm not aware of an outcry among users about this media.

     
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  • joe bloe premiere
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    Feb 7, 2013 3:53 PM   in reply to Pete Berthet

    At this point, I would suggest re-installing CS5.5 on at least one

    of your 10 systems, and use it to flip all of your XDCAM footage

    to a lossless codec for distribution on your shared SAN array.

     

    Not ideal... but at least you can keep pushing stuff out the door

    while the fine folks at adobe work out a fix.

    CS5.5 and CS6 can happily co-exist on the same system,

    but you might need to install 5.5 first.

     
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