A client notified me that a pdf I created prints but all of the new .eps files don't show in the print. The one thing I did differently was to convert everything to RGB gor the PDF output since they were getting odd results from my cmyk files when viewed on mobile devices. When I try printing the same document on my own printer everything prints correctly. Any ideas as to why the eps graphics are not printing?
Also, I just noticed that the small avatar or symbol next to all my eps files shows up as a little page with a turned corner and grid lines. Is that a new development I overlooked or an indication that something else is going on?
Thanks a ton.
Don't use EPS between Illustrator and InDesign. It will produce all kinds of mysterious errors. Save AI files with PDF compatibility insted for placing in InDesign.
Regarding the conversion to RGB - which printing process produces the errors?
Normally you would produce an RGB version for viewing on screen and a CMYK version for offset printing. But when in doubt: ask the people at the print shop.
When in doubt for the AI file (which is what should be placed in ID as Monika wrote), use RGB. Use PDFX-4 out of ID and allow the rip to do the conversion of the rgb data for printing. This allows a web version to not have that flat color look.
That said, I have been supplied and used EPS files in ID. Some non-postscript printers (HP is notorious) have issues though.
Thanks for your replies Monika nad Mike. Shortly after posting, I visited the client at their location and helped them sort out the issue (sort of).
First, I should point out that they were attempting to print the document to their office laserjet, the printing wasn't offset. Looking at the print dialog on their Windows PC, there was a setting for "Rasterize" or "Optimal Printing". They were in fact printing to and HP printer and I suggested they change to "Rasterize" instead of "Optimal" and it printed perfectly.
I have always used eps files in ID and never had a problem. However, I will look into it further since I'm not comfortable that the client had to make any kind of change at all in their print settings dialog to have the PDF print correctly. one of the wonderful things about PDFs is that they're sort of universal. I can't be sending out PDFs that don't print unless I describe the settings everyone might have to use. Maybe going the AI way will be safer. I'll make a copy and replace all the eps with AI to see if they still have problems.
The problems I had prior to this was that the CMYK eps files became hallucinagenic when viewed on an ipad or an iphone. Once I output into RGB, that went away and the PDF will never be printed process anyway.
Thanks again for your suggestions.