I'm replying to my own message.

Even using Essentials, today it stopped working again, i.e. I cannot open more than 1 file at a time without having to close the app and then re-open it again.

Help? Anybody?

PS - I've run First Aid and repaired permissions -- I've tried re-installing -- and nothing seems to help this problem.

Thanks,

   - B

Sorry, I thought I was clear in my original post.

Stops working = I can no longer open any documents. I'm making a presumption that it's the workspace causing a problem but that's just a guess.

Today = have been using Essentials workspace for 5 or 6 days without a problem and today, Illustrator again stopped opening documents.

I work in prepress and practically live in CS6 so this issue is a major headache in my day if I have to quit the application in order to open a file.

I've been living with they way it poorly handles fonts, but this Workspace issue (or whatever it is) is a whole other level of aggravation.

    - B

Thanks for replying, Scott.

1) File > Open = nothing happens. No file opens and no error message.

2) Dragging a fle to the AI icon = same as above.

3) Files are local.

4) I haven't tried booting into Safe Mode because that would mean I'd have to work in Safe Mode for days on end. This weird problem occurs either same day or, when using Essentials now, 5 days later. It would be impossible to get any work done in Safe Mode.

5) I'm logged in as admin and will certainly try logging out the next time it happens.

I really don't want to trash my prefs every day or clear the cache so frequently -- it will take me three times as long to work on any files as you can hopefully appreciate.

I also tried removing the internet connection which seemed to work as well, or it was a coincidence -- I am a fully registered customer and have been since Aldus! I'll have to try it again the next time. But again, doing this every time I need to work on files is going to get old very quickly.

     - B

I'm not sure what the problem is either which is why I presumed it was the custom workspace I created. Once I switched to Essentials, it was fine ... but that only lasted 5 or 6 days.

The custom workspace definitely didn't work for more than 1 file

Today again, I'm not able to open more than 1 file at a time without having to quit the app and restart.

I'm at my wit's end.

If it's the preferences that keep getting corrupted, how can I prevent it from happening ever day or so?

It doesn't seem like this is an issue that will get resolved any time soon.

I may have to port our files to a new program because I cannot stand it any longer.

Thanks anyway.

    - B

That's an unfair comment -- I've done everything I can think of and that's why I posted to this forum in the hopes of someone saying "hey, that happened to me and this is what I did ..."

I said I would try Safe Mode but I can't do that during business hours when I'm trying to get files out of prepress and into press.

There's nothing corrupt.

The only 2 suggestions you gave which I said I would try at a time I'm not frantic in getting files ready for press is 1) Safe Mode, and 2) Log out and log back in as different user.

Anyway, much appreciatedd.

  - B

Who's whining? Not me and if you aren't feeling appreciated, my apologies.

  - B

What seemed to work for me, after trying everything I could, plus the few things suggested here, was to run disk utility in safe mode -- I not only verified the permissions but I verified the disk as well, and knock on wood, all has been fine for the past month or so.

Hope this helps,

Barb