I'm starting to get very aggravated with Illustrator CS6 (Mac) -- every day or 2, it stops working after opening 1 file. I clear the prefs, cache, etc. and it will work again for another day or 2.
It seems to be the Workspace I've created, but that's just a guess.
As of today, I won't create another workspace and see if that really is the issue -- everything was working well up until about a week ago and then nothing but problems -- and I have been using the same Workspace for at least a year.
Anyone else have any other suggestions?
Oh, and I've also re-installed Illustrator CS6, which didn't help.
Many thanks for any and all suggestions!
I'm replying to my own message.
Even using Essentials, today it stopped working again, i.e. I cannot open more than 1 file at a time without having to close the app and then re-open it again.
PS - I've run First Aid and repaired permissions -- I've tried re-installing -- and nothing seems to help this problem.
Sorry, I thought I was clear in my original post.
Stops working = I can no longer open any documents. I'm making a presumption that it's the workspace causing a problem but that's just a guess.
Today = have been using Essentials workspace for 5 or 6 days without a problem and today, Illustrator again stopped opening documents.
I work in prepress and practically live in CS6 so this issue is a major headache in my day if I have to quit the application in order to open a file.
I've been living with they way it poorly handles fonts, but this Workspace issue (or whatever it is) is a whole other level of aggravation.
So File > Open does nothing?
Dragging files to the AI icon does nothing?
Are these local files or files on a network? If network, do local files work correctly?
Have you tried booting into Safe Mode? (Hold down shift while starting the Mac) Is the problem still there?
Have you tried a different user account?
Thanks for replying, Scott.
1) File > Open = nothing happens. No file opens and no error message.
2) Dragging a fle to the AI icon = same as above.
3) Files are local.
4) I haven't tried booting into Safe Mode because that would mean I'd have to work in Safe Mode for days on end. This weird problem occurs either same day or, when using Essentials now, 5 days later. It would be impossible to get any work done in Safe Mode.
5) I'm logged in as admin and will certainly try logging out the next time it happens.
I really don't want to trash my prefs every day or clear the cache so frequently -- it will take me three times as long to work on any files as you can hopefully appreciate.
I also tried removing the internet connection which seemed to work as well, or it was a coincidence -- I am a fully registered customer and have been since Aldus! I'll have to try it again the next time. But again, doing this every time I need to work on files is going to get old very quickly.
It's highly unlikely the workspace is the issue. Chances are there's something else on your system interfering with the open operation. Most likely some third party process. Only Safe Mode will confirm that.
I've never seen or heard of an instance where a workspace suddenly caused any issue. Generally if a workspace is a problem at all, it's a problem immediately, not days later.
I'm not sure what the problem is either which is why I presumed it was the custom workspace I created. Once I switched to Essentials, it was fine ... but that only lasted 5 or 6 days.
The custom workspace definitely didn't work for more than 1 file
Today again, I'm not able to open more than 1 file at a time without having to quit the app and restart.
I'm at my wit's end.
If it's the preferences that keep getting corrupted, how can I prevent it from happening ever day or so?
It doesn't seem like this is an issue that will get resolved any time soon.
I may have to port our files to a new program because I cannot stand it any longer.
If preferences continually get corrupt, that's a symptom of a very damaged/corrupt hard drive, a very damaged or corrupt user account, or poor internal cable connection somewhere. It could possibly be due to some phantom processes interupting disk writes. Again... Safe Mode would sort that out.
I've never understood anyone's reluctancy to do what is suggested in order to see if you can fix issues causing you to be "at your wit's end."
Have you tried logging in as a new user?
Basically, have you tried anything I sugested?
That's an unfair comment -- I've done everything I can think of and that's why I posted to this forum in the hopes of someone saying "hey, that happened to me and this is what I did ..."
I said I would try Safe Mode but I can't do that during business hours when I'm trying to get files out of prepress and into press.
There's nothing corrupt.
The only 2 suggestions you gave which I said I would try at a time I'm not frantic in getting files ready for press is 1) Safe Mode, and 2) Log out and log back in as different user.
Anyway, much appreciatedd.
Barb at GFX wrote:
There's nothing corrupt.
And you know that how????
I fully understand a busy work environment. How much time have you wasted on the issue? How much time does it take to log out and back in as a new user? How much time does it take to reboot?
My comments were absolutely fair. Until you put the effort into trying to solve your own problem, continually whining about it is getting you nowhere.
Hi - I started having this same problem a few weeks ago. I also work in prepress and it is very frustrating. I have restarted the program, run disk utilities and fixed permissions, trashed preferences and it keeps coming back. I will try logging in and out and also work in safe mode. This is just happening in Illustrator.
I have had a few other odd things happening on my computer and just can't put my finger on it. I will report back.
What seemed to work for me, after trying everything I could, plus the few things suggested here, was to run disk utility in safe mode -- I not only verified the permissions but I verified the disk as well, and knock on wood, all has been fine for the past month or so.
Hope this helps,
Barb and Scott - thanks! I rebooted in Safe Mode, repaired permissions, verified my disk, and also ran a full maintenance on my Mac. It has been working fine since last week. I run OS 10.6.8 on an iMac btw.
I was having the same problem.
Symptoms: After launching Illustrator, opening the first document, and closing it, I was unable to open any other files, either with the "open" command, double-clicking in the Finder, or dragging the file to the Dock icon. After reading vlaming01's last reply, I found the solution that worked for me… turned out to be a corrupte plist file. Here's what I did:
Note: if this doesn't work the first time you try it, you may need to turn off "FMCore" from Suitcase Fusion's Preference dialog before you follow the above steps…
Hope this helps.