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InDesign is quitting unexpectedly

Feb 6, 2013 8:22 AM

thank you!  CS5.5 won't launch on my new iMac (the  second computer).  I keep getting an Apple message that says Indesign Quit Unexpectedly.  Any thoughts?

Branched from an earlier discussion.
 
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  • Currently Being Moderated
    Feb 6, 2013 8:22 AM   in reply to vic east bay

    Branching this to a separate discussion.  Vic East Bay did you receive any error messages during the installation process?  You can review your installation log to help determine this by following the directions listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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  • Currently Being Moderated
    Feb 7, 2013 10:12 AM   in reply to vic east bay

    Moving this discussion to the InDesign forum as the users in this forum may have additional suggestions.

     

    Vic east bay you may also want to review Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software  - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Feb 7, 2013 10:24 AM   in reply to vic east bay

    Hi. InDesign crash report expert here.

    We need to see the crash report (not the install logs). You can see it by clicking the Report... button when ID crashes, or find the old ones under ~/Library/DiagnosticsReports (available in Console.app, or also cmd-shift-G from the Finder).

     

    Please upload the crash report to http://pastebin.com and post a link here.

     

    If the crash is in AdobeBIB, then the problem is a non-writable preferences directory in ~/Library/Preferences/Adobe InDesign/Version 7.5. Hit Cmd-Shift-G in the Finder, enter ~/Library/Preferences/Adobe InDesign, and then either move the Version 7.5 folder out of the way, or select it, Cmd-I/Get Info, and check the sharing/permissions preferences and ensure the folder is read/write.

     
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  • Currently Being Moderated
    Feb 8, 2013 3:16 PM   in reply to vic east bay

    Excellent thanks for the update.  Peter is correct Adobe applications are not designed to be migrated from one computer to another but rather should always be installed on the new computer.

     
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