thank you! CS5.5 won't launch on my new iMac (the second computer). I keep getting an Apple message that says Indesign Quit Unexpectedly. Any thoughts?
Branching this to a separate discussion. Vic East Bay did you receive any error messages during the installation process? You can review your installation log to help determine this by following the directions listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.
No, I have never received an error message exactly, it just won't launch. I
just tried permanently deactivating from the old computer, I tried installing
from the cd a couple of times, which said it installed succesfully, but Indesign
keeps quitting unexpectedly. I tried moving the Mark 11 folder to desktop (this
was an Adobe suggestion). I tried using an adobe administrator (also an adobe
idea). Photoshop opens, and opens photos succesfully. Is this possibly because
it is an Education version? I am completely out of ideas. I have wasted hours
trying to talk to Adobe people who are impatient and don't believe me.
I will look at the log file when I get home tonight. Thanks again.
Moving this discussion to the InDesign forum as the users in this forum may have additional suggestions.
Vic east bay you may also want to review Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html.
Hi. InDesign crash report expert here.
We need to see the crash report (not the install logs). You can see it by clicking the Report... button when ID crashes, or find the old ones under ~/Library/DiagnosticsReports (available in Console.app, or also cmd-shift-G from the Finder).
Please upload the crash report to http://pastebin.com and post a link here.
If the crash is in AdobeBIB, then the problem is a non-writable preferences directory in ~/Library/Preferences/Adobe InDesign/Version 7.5. Hit Cmd-Shift-G in the Finder, enter ~/Library/Preferences/Adobe InDesign, and then either move the Version 7.5 folder out of the way, or select it, Cmd-I/Get Info, and check the sharing/permissions preferences and ensure the folder is read/write.
Jeff- I uninstalled from the Applications file and re-installed, and that worked. Peter Spier from the Indesign forum suggested that Adobe doesnt like to migrate and something was lost in the process, altho I might not be saying it right. Anyway thanks for your help.