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tobyhawksmoor
tobyhawksmoor
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InDesign becomes unresponsive when editing text off the network. Techs are flummoxed!

Feb 7, 2013 8:56 AM

Recently my InDesign (CS6 running on Windows 7 Pro 64 bit, 8gb ram) has become almost totally unresponsive when I go to open and edit a file off the company network. Our techs have no idea what is going on and are considering having to re-build my profile as a last resort as we have tried everything else.

 

A bit more of a descriptoin of the problem: When I go to edit an InDesign file off the server it first takes longer than normal to load but eventually does. You can scroll up and down the pages, move and resize boxes, place new pictures but as soon as you try to do anything text based (edit new text or make a new text box) the whole program freezes to the point you have to task manager out and kill it. It is not a corupt file because if I copy the file directory with all links over on to my computers local hard disk the file works totally fine it is only when editing over the network and when edouble clicking to edit text.

 

What we have done to try and fix the problem:

 

  • Reinstal InDesign - No effect
  • Cleared the preferences (shift + ctrl + alt + windows key on InDesign startup) - No effect

 

Our techs have tried editing my profile registry to no avail and we are all compleatly at a loss to what is going on. There are several other instances of the program across the company (mainly versions 5.5 and one other 6) and they all work fine editing files straight off the network.

 

Anyone have any idea what it could be, such a specific problem being only when it is editing text based areas? The techs dont want to have to re-build my profile as it is a lot of back end work to do to be able to re-instate it straight away.

 

Many thanks in advance for any insights into the issue

1157 Views   23 Replies   Latest reply: tobyhawksmoor, Mar 7, 2013 4:11 AM
 
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  • Peter Spier
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    1. Peter Spier,
    Feb 7, 2013 9:03 AM   in reply to tobyhawksmoor
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    Do you see the same lag if you copy the file to your machine instead of editing across the network?

     
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  • tobyhawksmoor
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    2. tobyhawksmoor,
    Feb 18, 2013 2:01 AM   in reply to Peter Spier
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    No. If I copy the file on to my local machine I can edit it fine it is just across the network. We have now reinstaled everything, Windows, InDesisgn and rebuilt my profile and it is stil not working. Really really odd

     
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  • Peter Spier
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    3. Peter Spier,
    Feb 18, 2013 4:44 AM   in reply to tobyhawksmoor
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    Have you tried replacing the cabling at your machine?

     
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  • tobyhawksmoor
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    4. tobyhawksmoor,
    Feb 18, 2013 5:48 AM   in reply to Peter Spier
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    All other network functions work pefectly. Thanks for the suggestion but I don't see how defective cableing could cause such a specific text editing problem within software. I can hapily edit Word documents and excel documents off the network drives.

     
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  • Peter Spier
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    5. Peter Spier,
    Feb 18, 2013 6:46 AM   in reply to tobyhawksmoor
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    It might not help, but it's easy to check.

     
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  • tobyhawksmoor
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    6. tobyhawksmoor,
    Feb 18, 2013 9:13 AM   in reply to Peter Spier
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    Tried another network cable and still no joy. It only happens when logged in as me. If I log in as another person on the same machine and use InDesign it works fine

     
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  • Bob Levine
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    7. Bob Levine,
    Feb 18, 2013 9:59 AM   in reply to tobyhawksmoor
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    Is this a gigabit network?

     

    Bob

     
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  • tobyhawksmoor
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    8. tobyhawksmoor,
    Feb 18, 2013 10:02 AM   in reply to Bob Levine
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    I am a little unsure as to what a gigabit network is/means?

     
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  • Peter Spier
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    9. Peter Spier,
    Feb 18, 2013 11:12 AM   in reply to tobyhawksmoor
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    tobyhawksmoor wrote:

    It only happens when logged in as me. If I log in as another person on the same machine and use InDesign it works fine

    Try logging back in as yourself, then see Replace Your Preferences and Adobe Forums: InDesign crashes at startup for a list of additional files to try deleting.

     
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  • PrintFusion45
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    10. PrintFusion45,
    Feb 19, 2013 2:32 AM   in reply to tobyhawksmoor
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    Some of your Fonts that you're using in the document might be installed on the network which is inaccessible when you're trying to edit the document. Install the fonts that you want to use in the document locally when you want the document to be edited off the network. I'm assuming that your company uses Font management program to dynamically activate / deactivate fonts when you're editing a document located over the network.

     
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  • tobyhawksmoor
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    11. tobyhawksmoor,
    Feb 20, 2013 3:58 AM   in reply to Peter Spier
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    No joy

     
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  • tobyhawksmoor
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    12. tobyhawksmoor,
    Feb 20, 2013 3:59 AM   in reply to PrintFusion45
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    The thing is if someone else logs on on my computer they can use InDesign perfectly over the network it is just me that can't...

     
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  • Peter Spier
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    13. Peter Spier,
    Feb 20, 2013 4:53 AM   in reply to tobyhawksmoor
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    Try renaming the entire InDesign folders in your user profile (there's one under Local and one under Roaming), then restart ID. They should get replaced with new versions, and maybe things will behave. It would have been helpful to know that other user identities on the same machine don't have a problem as this completely rules out network, or cabling, issues.

     
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  • PrintFusion45
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    14. PrintFusion45,
    Feb 20, 2013 4:57 AM   in reply to tobyhawksmoor
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    I was wondering if there is an illegal character in your user profile name. Can you post your user profile name here exactly as it is on your computer.

     
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  • tobyhawksmoor
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    15. tobyhawksmoor,
    Feb 20, 2013 5:26 AM   in reply to PrintFusion45
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    No illegal chracters. InDesign used to work fine and my profile hasn't chanegd since then. my profile name is just toby

     
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  • tobyhawksmoor
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    16. tobyhawksmoor,
    Feb 20, 2013 5:26 AM   in reply to Peter Spier
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    Where would I find these Peter?

     
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  • Peter Spier
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    17. Peter Spier,
    Feb 20, 2013 6:07 AM   in reply to tobyhawksmoor
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    Presuming your profile is stored locally, and not on the network, the paths in the repalce your prefs link above should take you to the folders (they point to files in the folders). If your user data is on the network, you'll have to ask IT to help you locate your local and roaming folders. There should be an Adobe folder in each of those, and an InDesign folder in each Adobe folder.

     
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  • PrintFusion45
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    18. PrintFusion45,
    Feb 20, 2013 6:08 AM   in reply to tobyhawksmoor
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    C:\Users\toby\AppData\Local\Adobe\InDesign\

    C:\Users\toby\AppData\Roaming\Adobe\InDesign

    tobyhawksmoor wrote:

     

    Where would I find these Peter?

     
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  • tobyhawksmoor
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    19. tobyhawksmoor,
    Feb 20, 2013 6:22 AM   in reply to PrintFusion45
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    Neither of these exist...?

     

    adobeissue.png

     
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  • tobyhawksmoor
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    20. tobyhawksmoor,
    Feb 20, 2013 6:23 AM   in reply to Peter Spier
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    They don't seem to be on the computer I will ask IT to have a look. Thanks

     
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  • Peter Spier
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    21. Peter Spier,
    Feb 20, 2013 6:36 AM   in reply to tobyhawksmoor
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    They are hidden by default. You need to show hidden and system files/folders in Explorer.

     
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  • PrintFusion45
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    22. PrintFusion45,
    Feb 20, 2013 6:38 AM   in reply to tobyhawksmoor
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    You have to unhide the Folder AppData by going to Organize menu of the window and then choose Folder and Search Options. Then click on View tab and choose Show hidden files and folders. Then come back to those locations I mentioned earlier and then rename the InDesign folder.

     
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  • tobyhawksmoor
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    23. tobyhawksmoor,
    Mar 7, 2013 4:11 AM   in reply to tobyhawksmoor
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    So we have finally fixed the issue and are currently cracking out the bubbly!

     

    It turned out to be the network path shotcut I was using to access the shared drive where I was editing the files from. I work for a restaurant so we have a shared drive where each site can access their files, this is where the food menu files reside and I had created a shortcut that, although accessed the correct area did it using a path which had a double backslash in it.

     

    The true path for the shared drive is  \\hm\mydocs\restaurant\menufile.indd and this is the shortcut I was using to open the file up from. For all other files like Word, Excel, even other Adobe programs like PSE10, and Lightroom it seems to work fine. For some reason InDesign does not like this path with the double backslash in. As soon as I changed the shortcut path to just m:\ (the letter of the shared drive on the network) everything was working again and we can all sleep, it was driving us mental. Re-installed windows, InDesign created a new network user profile the works.

     

    I hope this may help someone else in a similar situation in the future

     
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