Adobe Community: Was confused about whether I installed photoshop cs6 from a disc correctly into my new system.

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1. Mylenium,

Feb 7, 2013 11:29 AM in reply to Reign1155CA

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You will have to uninstall everything and then only install the 64bit versions by selecting it accordingly in teh installer screen...

Mylenium

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2. Reign1155CA,

Feb 7, 2013 4:24 PM in reply to Mylenium

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Thank you so much for the information. I really appreciate it!

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3. Pat Willener,

Feb 7, 2013 9:16 PM in reply to Reign1155CA

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See also this document http://helpx.adobe.com/photoshop/kb/64-bit-os-benefits-limitations.htm l - not all plugins are available for the 64-bit version of Photoshop.

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4. Reign1155CA,

Feb 8, 2013 11:19 AM in reply to Pat Willener

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Thank you, Pat. Your advice and expertise has been a great

help. Can't tell you how much I appreciate it! I'll definitely check out

that document - and again, many, many thanks! -David Reign

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5. Reign1155CA,

Feb 13, 2013 5:43 PM in reply to Pat Willener

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I really could use some help. I uninstalled the Photoshop cs6 and cs6 64

bit versions from my 64 bit system, as advised, and reinstalled only the 64

bit version. Now the program doesn't work. It was indicated that the

installation was successful, yet once Photoshop appears to open, it has no

functionality. Both Illustrator and InDesign work, but not Photoshop. I

even have to use the Task Manager to close the window. Any suggestions?

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6. Jeff A Wright,

Feb 14, 2013 7:44 AM in reply to Reign1155CA

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Did you receive any error messages during the install process or when you try to open Photoshop? You may need to review your install logs to find the errors you received. You can find details on how to locate the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

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7. Reign1155CA,

Feb 14, 2013 2:56 PM in reply to Jeff A Wright

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I didn't receive any error messages during the install or when I try to

open Photoshop. It seemed as though each of the three programs installed

flawlessly, so my question would be - if an error message doesn't

appear, is it still possible for an error to occur? Also, as I mentioned

when I first posted, I'm not too computer savvy, so is going to the

Troubleshoot log files and fixing them something that a novice can do, or

would it be advisable to try uninstalling Photoshop again and then try

another install first?

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8. Jeff A Wright,

Feb 14, 2013 3:12 PM in reply to Reign1155CA

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Viewing the install logs is mainly a matter of opening the files in a text editor and doing a search on the words Error and Fatal. If you would like direct assistance with this though you are certainly welcome to contact our support team for one to one assistance. You can reach our chat support at http://adobe.ly/yxj0t6.

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9. Reign1155CA,

Feb 15, 2013 2:59 PM in reply to Jeff A Wright

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I decided to contact adobe support and spoke with a representative who,

after looking thought his journals, couldn't figure out how to make

Photoshop work. He advised that I uninstall it again, and try once more to

reinstall cs6 64 bit. I did as he advised, and just like the last time, it

appears to have installed flawlessly, however, when opened the exact same

thing happens - there is no functionality what so ever. The Task Manager

indicates that Photoshop is not responding - again. This is

becoming rather frustrating as I need this program for my work, and it's

just not happening. I really need some help with this... is it possible I

have a bad disc?

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10. Jeff A Wright,

Feb 15, 2013 3:27 PM in reply to Reign1155CA

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Moving this discussion to the Photoshop General Discussion forum.

Do you have a case number which I can review from your interaction with our support team?

If you are not receiving install errors then there is likely another cause which is preventing Photoshop from launching. Please see Troubleshoot system errors, freezes | Windows | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html for general steps you can perform to resolve launch difficulties.

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11. Reign1155CA,

Feb 15, 2013 3:50 PM in reply to Jeff A Wright

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I do have a case number and would appreciate any help you could offer.

Case Number:0184054744

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12. Jeff A Wright,

Feb 15, 2013 3:58 PM in reply to Reign1155CA

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Reign1155CA I looked at your case and you have two options. First the case is open so if you go to http://www.adobe.com/ and go to My Adobe and select My Open Support Cases you can update the case with your results and continue to work with our support team. I would recommend you do this even if you decide to proceed with the second option.

The second option is to follow through the steps listed in message #10. It covers several common causes of failures which can cause Adobe applications to not open.

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13. Reign1155CA,

Feb 15, 2013 7:19 PM in reply to Jeff A Wright

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Thank you for looking into this for me - I appreciate it. I've gone to My

Adobe and updated the case. Hopefully someone from Support will be able to

look into this and come up with a way to resolve this problem so that I can

get to work. Until this is up and running, I'm out of business...

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Was confused about whether I installed photoshop cs6 from a disc correctly into my new system.

Feb 7, 2013 10:40 AM

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