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Reign1155CA
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Was confused about whether I installed photoshop cs6 from a disc correctly into my new system.

Feb 7, 2013 10:40 AM

I just upgraded computers from a 32 bit system to a 64 bit system.  When prompted on the disc as to which version to install, both the cs6 64 bit as well as the cs6 were checked, so I installed both.  I am not very computer savy, and now I'm concerned that I did the right thing.  Since I have many photpshop documents from my old system on an external hard drive and wanted to be able to access them, I thought, at the time, I may need both versions in order to do so.  So I really need some advice - and hope I didn't mess things up for the new computer.  I stilll have have cs6 Illustrator and cs6 InDesign to intall, and not sure what to do, as I'd like to be using the photoshop cs6 64 bit version for all new documents I'll be creating.  Would really appreciate some help with this! 

 
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  • Currently Being Moderated
    Feb 7, 2013 11:29 AM   in reply to Reign1155CA

    You will have to uninstall everything and then only install the 64bit versions by selecting it accordingly in teh installer screen...

     

    Mylenium

     
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    Feb 7, 2013 9:16 PM   in reply to Reign1155CA

    See also this document http://helpx.adobe.com/photoshop/kb/64-bit-os-benefits-limitations.htm l - not all plugins are available for the 64-bit version of Photoshop.

     
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  • Currently Being Moderated
    Feb 14, 2013 7:44 AM   in reply to Reign1155CA

    Did you receive any error messages during the install process or when you try to open Photoshop?  You may need to review your install logs to find the errors you received.  You can find details on how to locate the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.

     
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    Feb 14, 2013 3:12 PM   in reply to Reign1155CA

    Viewing the install logs is mainly a matter of opening the files in a text editor and doing a search on the words Error and Fatal.  If you would like direct assistance with this though you are certainly welcome to contact our support team for one to one assistance.  You can reach our chat support at http://adobe.ly/yxj0t6.

     
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  • Currently Being Moderated
    Feb 15, 2013 3:27 PM   in reply to Reign1155CA

    Moving this discussion to the Photoshop General Discussion forum.

     

    Do you have a case number which I can review from your interaction with our support team?

     

    If you are not receiving install errors then there is likely another cause which is preventing Photoshop from launching.  Please see Troubleshoot system errors, freezes | Windows | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html for general steps you can perform to resolve launch difficulties.

     
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  • Currently Being Moderated
    Feb 15, 2013 3:58 PM   in reply to Reign1155CA

    Reign1155CA I looked at your case and you have two options.  First the case is open so if you go to http://www.adobe.com/ and go to My Adobe and select My Open Support Cases you can update the case with your results and continue to work with our support team.  I would recommend you do this even if you decide to proceed with the second option.

     

    The second option is to follow through the steps listed in message #10.  It covers several common causes of failures which can cause Adobe applications to not open.

     
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