I just upgraded computers from a 32 bit system to a 64 bit system. When prompted on the disc as to which version to install, both the cs6 64 bit as well as the cs6 were checked, so I installed both. I am not very computer savy, and now I'm concerned that I did the right thing. Since I have many photpshop documents from my old system on an external hard drive and wanted to be able to access them, I thought, at the time, I may need both versions in order to do so. So I really need some advice - and hope I didn't mess things up for the new computer. I stilll have have cs6 Illustrator and cs6 InDesign to intall, and not sure what to do, as I'd like to be using the photoshop cs6 64 bit version for all new documents I'll be creating. Would really appreciate some help with this!
See also this document http://helpx.adobe.com/photoshop/kb/64-bit-os-benefits-limitations.htm l - not all plugins are available for the 64-bit version of Photoshop.
I really could use some help. I uninstalled the Photoshop cs6 and cs6 64
bit versions from my 64 bit system, as advised, and reinstalled only the 64
bit version. Now the program doesn't work. It was indicated that the
installation was successful, yet once Photoshop appears to open, it has no
functionality. Both Illustrator and InDesign work, but not Photoshop. I
even have to use the Task Manager to close the window. Any suggestions?
Did you receive any error messages during the install process or when you try to open Photoshop? You may need to review your install logs to find the errors you received. You can find details on how to locate the log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html.
I didn't receive any error messages during the install or when I try to
open Photoshop. It seemed as though each of the three programs installed
flawlessly, so my question would be - if an error message doesn't
appear, is it still possible for an error to occur? Also, as I mentioned
when I first posted, I'm not too computer savvy, so is going to the
Troubleshoot log files and fixing them something that a novice can do, or
would it be advisable to try uninstalling Photoshop again and then try
another install first?
Viewing the install logs is mainly a matter of opening the files in a text editor and doing a search on the words Error and Fatal. If you would like direct assistance with this though you are certainly welcome to contact our support team for one to one assistance. You can reach our chat support at http://adobe.ly/yxj0t6.
I decided to contact adobe support and spoke with a representative who,
after looking thought his journals, couldn't figure out how to make
Photoshop work. He advised that I uninstall it again, and try once more to
reinstall cs6 64 bit. I did as he advised, and just like the last time, it
appears to have installed flawlessly, however, when opened the exact same
thing happens - there is no functionality what so ever. The Task Manager
indicates that Photoshop is not responding - again. This is
becoming rather frustrating as I need this program for my work, and it's
just not happening. I really need some help with this... is it possible I
have a bad disc?
Moving this discussion to the Photoshop General Discussion forum.
Do you have a case number which I can review from your interaction with our support team?
If you are not receiving install errors then there is likely another cause which is preventing Photoshop from launching. Please see Troubleshoot system errors, freezes | Windows | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html for general steps you can perform to resolve launch difficulties.
Reign1155CA I looked at your case and you have two options. First the case is open so if you go to http://www.adobe.com/ and go to My Adobe and select My Open Support Cases you can update the case with your results and continue to work with our support team. I would recommend you do this even if you decide to proceed with the second option.
The second option is to follow through the steps listed in message #10. It covers several common causes of failures which can cause Adobe applications to not open.
Thank you for looking into this for me - I appreciate it. I've gone to My
Adobe and updated the case. Hopefully someone from Support will be able to
look into this and come up with a way to resolve this problem so that I can
get to work. Until this is up and running, I'm out of business...
Europe, Middle East and Africa