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johnmaccallum
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Illustrator crashes when dragging

Feb 7, 2013 12:34 PM

Hi all,

 

I'm running Illustrator CS6 (16.2.0) on Mac OS X 10.8.2 and Illustrator crashes as soon as I attempt to drag anything.  The crash is reproducable if I do the following:

 

1.  Launch Illustrator and create a new document

2.  Create a text field, line, or shape

3.  Select the Arrow tool

4.  Drag the element I just created

 

Illustrator will crash as soon as I try to drag.  I can move the element using the arrow keys, but the crash happens when I try to drag with the mouse.  Is anyone else experiencing this?  Is there a workaround? 

400 Views   4 Replies   Latest reply: 1618033989, Mar 1, 2013 6:54 AM
 
Replies
  • Kurt Gold
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    1. Kurt Gold,
    Feb 7, 2013 1:38 PM   in reply to johnmaccallum
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    I've not seen that so far. It could be a very specific issue.

     

    I'd recommend to post a crash protocol to Adobe, if that is an option for you.

     
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  • johnmaccallum
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    2. johnmaccallum,
    Feb 7, 2013 2:06 PM   in reply to johnmaccallum
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    After a restart, the problem is gone.  Very strange...  I can't imagine what kind of problem it was that would be cured by a restart.

     

    I should note that as I was closing applications befor restarting, I got a kernel panic.  Makes me think something in the OS had gotten into a strange state.

     
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  • jimatherton
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    3. jimatherton,
    Feb 20, 2013 7:15 PM   in reply to johnmaccallum
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    I had the exact same problem tonight, came to the same conclusion, except no kernel panic. Just wasted time on the restart. It all started working again once I restarted the computer.

     

    I have been using illustrator for 3 solid days 10+ hours each day, creating hundreds of images, I'm thinking that maybe it was just too much for it.

     

    I am glad it's working again.

     
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  • 1618033989
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    4. 1618033989,
    Mar 1, 2013 6:54 AM   in reply to johnmaccallum
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    It happens on windows too. Also while dragging. Not on every drag, but many times in a day.

     
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